• Join a leading educational video platform and drive growth across the US market • Lead a high-performing sales team while staying hands-on with pipeline and deals • Permanent role, full-time, working remotely from the US (with travel to meet in person) • Own and deliver individual and team revenue targets, taking direct accountability across the full sales cycle - from prospecting and qualification through to pipeline management and closing key deals • Partner closely with the CEO to define and execute a focused US growth strategy, translating priorities into clear weekly execution plans • Build, coach, and lead a high-performing sales team, setting clear expectations on activity, pipeline health, and conversion metrics • Personally drive pipeline through direct selling, strategic outbound, and local market engagement, particularly in priority districts and states • Establish strong operating rhythms across forecasting, pipeline reviews, and deal inspection, while championing CRM discipline and ensuring accurate, high-quality reporting in Salesforce • Collaborate with Marketing to ensure lead generation efforts translate into qualified pipeline, actively shaping campaigns based on market feedback and conversion data • Align closely with Customer Success to drive retention, expansion, and strong customer outcomes, ensuring a seamless end-to-end customer experience • Work with other Sales leaders to standardise management practices across regions • Build and maintain senior relationships with key customers, districts, and government stakeholders, acting as a visible and credible market leader for ClickView in the US • Utilising historical sales and customer data, analysing market trends, and advanced forecasting models to develop accurate revenue forecasts • Responsible for regional RFQs and strategic bids, ensuring responses are compelling, timely, and commercially sound

• Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency. • Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base. • Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks. • Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk. • Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

• Manage and optimize HubSpot portals for multiple client accounts and internal operations, ensuring platform performance and usability. • Build and maintain workflows, automations, sequences, and lead nurturing campaigns across Marketing and Sales Hubs. • Configure and maintain CRM elements including deal pipelines, playbooks, forecasting tools, and lifecycle stages. • Develop reports, dashboards, and attribution models to track performance, ROI, and marketing-sales alignment. • Implement integrations with third-party tools and maintain data hygiene through segmentation, deduplication, and data management processes. • Conduct portal audits, identify improvement opportunities, and provide strategic recommendations to optimize platform usage and performance.

Role Description We’re looking for a proactive and detail-oriented Customer Success & Partner Onboarding Manager to take over the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more). In this role, you’ll guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You’ll act as the key contact for customers and ensure each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement. - Manage end-to-end onboarding of new customers — from setup to go-live. - Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. - Serve as the primary relationship manager for all active customers. - Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. - Ensure all communication and visuals meet brand and compliance guidelines. - Track partner activity in HubSpot, manage tasks, and maintain clean CRM data. - Conduct regular customer reviews, analyzing performance data and identifying areas for improvement. - Support issue resolution and customer feedback loops to continuously improve the customer experience. Qualifications - Fluent in English and German (spoken and written) — mandatory. - 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry. - Hands-on experience with HubSpot or comparable CRM systems. - Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards). - Highly structured and able to manage multiple projects simultaneously. - Empathetic communicator with a consultative, solution-oriented mindset. - Comfortable working across teams and time zones. - Strong sense of ownership — from first contact to successful partner activation. Benefits - Fully remote work - Competitive monthly salary package - Equity share and qiibee tokens (QBX), sharing in our success - Funding for educational development - Fast-paced remote startup environment Company Description At qiibee we are on a mission to unlock the purchasing power and maximize the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfill our mission. - Leading blockchain-based B2B rewards marketplace. - Vision to position rewards as one of the top three payment methods in the world. - Businesses around the world run their loyalty programs with our cutting-edge, easy-to-use solutions that set the new standard for loyalty.