• Manage and optimize HubSpot portals for multiple client accounts and internal operations, ensuring platform performance and usability. • Build and maintain workflows, automations, sequences, and lead nurturing campaigns across Marketing and Sales Hubs. • Configure and maintain CRM elements including deal pipelines, playbooks, forecasting tools, and lifecycle stages. • Develop reports, dashboards, and attribution models to track performance, ROI, and marketing-sales alignment. • Implement integrations with third-party tools and maintain data hygiene through segmentation, deduplication, and data management processes. • Conduct portal audits, identify improvement opportunities, and provide strategic recommendations to optimize platform usage and performance.

Role Description We’re looking for a proactive and detail-oriented Customer Success & Partner Onboarding Manager to take over the onboarding and lifecycle management of B2B customers within the qiibee ecosystem (partnered with Miles & More, Etihad Guest, and more). In this role, you’ll guide customers through every stage — from technical setup to live launch, campaign optimization, and ongoing success management. You’ll act as the key contact for customers and ensure each customer maximizes the value of their loyalty partnership through proper visibility, communication, and engagement. - Manage end-to-end onboarding of new customers — from setup to go-live. - Coordinate and guide partners through the Launch Checklist, ensuring all milestones (integration, balance top-up, listing, communication review) are completed on time. - Serve as the primary relationship manager for all active customers. - Support customers in optimizing visibility and performance, e.g. through improved communication, email touchpoints, or seasonal campaigns. - Ensure all communication and visuals meet brand and compliance guidelines. - Track partner activity in HubSpot, manage tasks, and maintain clean CRM data. - Conduct regular customer reviews, analyzing performance data and identifying areas for improvement. - Support issue resolution and customer feedback loops to continuously improve the customer experience. Qualifications - Fluent in English and German (spoken and written) — mandatory. - 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, ideally in the loyalty, hospitality, or travel industry. - Hands-on experience with HubSpot or comparable CRM systems. - Solid understanding of digital integrations (API connections, web links, voucher uploads, campaign dashboards). - Highly structured and able to manage multiple projects simultaneously. - Empathetic communicator with a consultative, solution-oriented mindset. - Comfortable working across teams and time zones. - Strong sense of ownership — from first contact to successful partner activation. Benefits - Fully remote work - Competitive monthly salary package - Equity share and qiibee tokens (QBX), sharing in our success - Funding for educational development - Fast-paced remote startup environment Company Description At qiibee we are on a mission to unlock the purchasing power and maximize the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfill our mission. - Leading blockchain-based B2B rewards marketplace. - Vision to position rewards as one of the top three payment methods in the world. - Businesses around the world run their loyalty programs with our cutting-edge, easy-to-use solutions that set the new standard for loyalty.

• Define and execute the Customer Success strategy for the region, aligned to global priorities and regional market dynamics • Establish scalable engagement models across onboarding, adoption, value realization, renewal, and expansion • Align customer segmentation and coverage models to revenue tiers, complexity, and growth potential • Standardize success planning, value measurement, and executive engagement frameworks across the region • Contribute to global Customer Success strategy and operating model evolution • Build, lead, and develop a multi-layer Customer Success organization across the region • Hire, coach, and enable senior leaders and frontline managers • Ensure every strategic customer has a measurable success plan aligned to business KPIs • Act as a strategic advisor to customer leadership on evolving operating models across marketing, customer experience, and service • Partner with regional Sales leadership on account strategy, renewals, and expansion • Own forecasting for customer health, renewal risk, and expansion potential

• Account Planning: Partner with the Customer Success team to develop and execute strategic account plans that drive engagement, retention, and expansion opportunities. Synthesize customer insights, data trends, and renewal timelines into actionable next steps. Support renewal preparation, including forecasting and surfacing potential risks or growth opportunities. • Customer Engagement & Relationship Building: Gradually assume ownership of customer relationships, leading meetings, delivering product training on new features, and managing follow-ups. Build credibility and trust with provider clients through confident, consultative communication and healthcare expertise. • Operational Excellence: Support all phases of the post-sales customer lifecycle, including onboarding, renewals, and ongoing account management. Take ownership of operational tasks to develop a robust understanding of day-to-day customer success operations. • Strategic Value: Participate in key projects critical to the team’s success, and present findings and recommendations to leadership, demonstrating both strategic thinking and effective communication skills. • Cross-Functional Collaboration: Act as a customer advocate and internal liaison - partnering with Product, Engineering, and Sales to communicate feedback, identify workflow gaps, and shape future solutions. Participate in key strategic projects and present findings to leadership with clarity and confidence. • Professional Development: Engage in learning and development opportunities to track toward the CSM role, including shadowing current CSMs, actively participating in customer meetings, and undergoing formal training programs.