• Responsible for the coordination of projects focused on data use and reporting. • Set deadlines, assigns responsibilities, and monitors and summarizes progress of projects. • Identifies and coordinates improvement opportunities, enhancements, and redesign to accomplish greater efficiency. • May supervise work on project tasks. • Increase operational efficiency by leveraging new technologies through automation. • Develop and maintain working relationships to enhance ability to meet goals and users’ objectives. • Recommend appropriate maintenance strategies to ensure uninterrupted systems usage. • Harmonize codes across datasets where possible for and resolve comparability issues so to improve designs in report collection. • Build and monitor data quality rules for use in data warehouses and other data assets to increase amount of data usable for reporting. • Apply database system rules in order to import non-conformed data for new use. • Assist business owners with a root cause analysis process for issues discovered during data quality assessment. • Develop web application presentation and security for web-based data entry and self-service reporting. • Participate in on-call rotation, as required, for ITS support of computing users.

• Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail • Reconcile / correct (when applicable) rejected claims in a timely, efficient manner • Attend occasional meetings, as needed – some optional, some mandatory • Reconcile / Process multiple location queue’s to reduce aging ERO’s • Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns • Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures • Produce various claims processing productivity reports • Report unresolved concerns and/or problems to Warranty Specialist / Manager • Maintain regular contact with management, Warranty and Maintenance Staff

• Lead a team of medical writers to produce high-quality, scientifically accurate documents in support of clinical trials. • Manage the medical writing team, providing guidance and oversight to ensure high-quality, consistent, and scientifically sound documentation. • Oversee the preparation of clinical study reports, regulatory submissions, protocols, investigator brochures, and other key clinical documents. • Collaborate closely with cross-functional teams including clinical, regulatory, and project management teams to ensure alignment and accuracy in documentation. • Ensure that all documents comply with applicable regulatory guidelines and internal standards while maintaining clear and concise scientific communication. • Track project timelines and deliverables, ensuring that all documentation is completed and submitted within established deadlines. • Continuously improve writing processes and templates, incorporating best practices to enhance the efficiency and quality of the medical writing function.

• Manage the proposal process of mid-size, moderately complex RFPs, from initial strategy meeting through production; serve as first point of contact to internal and external stakeholders with regard to bid opportunity, product gaps, or process roadblocks • Ensure adherence to Prime's proposal process by creating responses to proposal questionnaires using the Responsive proposal software, interviewing subject matter experts (SMEs), and conducting research; drive the receipt of cross-functional responses to ensure timely and comprehensive completion of required responses • Develop concise, accurate, and well written responses to proposal questions using the established criteria for quality proposal responses; partner with stakeholders to ensure inclusion of strategic positioning and messaging as directed by the sales lead, account manager, and/or client; identify and organize appropriate exhibits to effectively support Prime's proposals, and ensure proposal is packaged professionally and meets all proposal requirements and timeframes • Review proposals to identify new questions, areas of concern, unique requirements and opportunities for differentiation • Serve as liaison to Networks, Formulary, Underwriting and other departments to drive RFP process and response improvement to help promote company-wide understanding and adherence to the RFP process • Organize and facilitate meetings throughout the year with sales and account management teams to ensure RFP responses effectively and accurately represent the varied and unique products and services of each of our Blue plans • Collaborate with client proposal teams to create Through the Blue pharmacy proposals and maintain client-specific resources • Work with legal and all levels of the organization to garner approval on any deviations from standards related to business requirements • Route new and updated responses to Database Specialist for inclusion in the RFP content management system • Other duties as assigned