• You will serve as a trusted advisor, guiding enterprises in designing the backbone of their digital presence. • You will lead the technical strategy, bridging the gap between engineering and strategic business goals. • Leading Technical Strategy, driving the pre-sales process for multi-product solutions, ensuring every recommendation is perfectly aligned with the customer's business objectives. • Being the primary technical authority for our customers, leading high-impact activities including Technical Demos, Customer Analysis Reports (CARs), and complex Proof of Concepts (POCs). • Partnering with Engineering and Product teams, designing innovative solutions that optimize performance, security, and reliability at the intelligent edge. • Sharing your expertise with those around you, fostering a culture of technical excellence and collaborative problem-solving. • Driving the 'Technical Win': Masterfully explain Return of Investment (ROI) and technical value, ensuring Akamai remains the partner of choice against global competitors.

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.

• Build and deepen relationships with AI/ML users to foster adoption, uncover new use cases, and drive expanded usage across customer accounts. This includes regular touchpoints like weekly/bi-weekly calls and ongoing account management. • Conduct discovery with customers to understand their goals, share the Arize vision, demonstrate product capabilities, and propose tailored solutions. • Collaborate with technical teams, including Customer Success Engineering, to address complex customer needs, ensure smooth implementation, and advise on technical best practices. • Run workshops and training sessions with customers during onboarding and new functionality • Run QBRs to demonstrate account value, identify areas of opportunity, and strengthen customer partnerships. • Proactively monitor product usage across your accounts to further gauge account health • Work closely with Account Management and Executive teams to identify upsell opportunities and align on customer health strategies. • Effectively relay customer feature requests to internal teams and advocate for customer needs. • Ensure support teams are aligned with customer requests and priorities.

• Estimates scope of work for solutions from requirements. • Develops solutions (both internal and external to Epicor ERP). • Investigates and resolves reported issues. • Designs solutions. • Upgrades releases periodically. • Builds trusted relationships with our customers to have a deep understanding of the customers’ needs. • Deploys solutions to customer sites.