• Estimates scope of work for solutions from requirements. • Develops solutions (both internal and external to Epicor ERP). • Investigates and resolves reported issues. • Designs solutions. • Upgrades releases periodically. • Builds trusted relationships with our customers to have a deep understanding of the customers’ needs. • Deploys solutions to customer sites.

• Oversee the creation and validation of electrical models and wind farm simulations using tools like PSCAD, PowerFactory, MATLAB, and PSSE. • Ensure the quality and accuracy of grid models by leveraging technical expertise in wind power systems and simulation tools. • Work closely with GE engineering, customer contractors, and third parties to integrate regional requirements into grid modeling. • Represent GE in industry forums and working groups to promote best practices and standards for grid integration. • Collaborate with grid operators and industry stakeholders to stay aligned with evolving grid codes and regulations. • Set and maintain benchmarks for model quality and performance. • Conduct thorough reviews and validations of simulation models to ensure they meet industry standards and contract obligations. • Ensure compliance with contract and applicable grid codes for GE wind turbines and Wind Park Controller system (WindCONTROL). • Define and implement strategies for grid code compliance testing, leading internal testing activities and supporting customers during Grid Code Compliance tests. • Mentor junior engineers and share valuable feedback with commissioning and service teams to improve engineering processes. • Optimize turbine operation under various conditions including normal and contingency situations. • Identify and evaluate additional scope arising from customer communication and project management, ensuring any proposed changes are commercially beneficial for GE.

• Act as a trusted technical advisor to prospective customers during the pre‑sales cycle. • Partner closely with Sales to support discovery calls, solution positioning, and deal strategy. • Design and demonstrate solutions leveraging Microsoft 365, Power Automate, Power Apps, and related Power Platform services. • Create and deliver live product demonstrations, proof‑of‑concepts, and technical walkthroughs tailored to customer use cases. • Gather and translate customer requirements into solution architectures and automation workflows. • Support RFPs, RFIs, and technical documentation required for sales opportunities. • Clearly articulate technical concepts to both technical and non‑technical stakeholders. • Provide feedback from pre‑sales engagements to Product and Customer Success teams to support continuous improvement. • Maintain awareness of Microsoft ecosystem updates and evolving automation best practices.

• Provide technical integration and consulting services directly to clients across financial services, collections, healthcare, government, law enforcement, and insurance verticals. • Apply deep technical expertise and Financial Crime Compliance knowledge to support client implementations and business processes. • Deliver installation, implementation, and configuration support using XML and JSON, maintaining accurate and current project plans throughout the engagement lifecycle. • Translate complex technical concepts into clear, client-friendly communication for audiences with varying technical proficiency. • Deliver advanced third-level support using tools and technologies including Excel, Power BI, C#, Python, and PowerShell. • Lead technical presentations and product demonstrations, highlighting integration capabilities and value propositions of LexisNexis Risk Solutions products. • Collaborate with sales, product, and support teams to ensure solutions align with client needs and product roadmaps. • Participate in and contribute to departmental initiatives aimed at improving team efficiency, processes, and productivity. • Engage in ongoing training and professional development to remain current with products, technologies, and industry trends. • Mentor and support less experienced team members, sharing technical knowledge and best practices.