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First American logo
First American

First American is on a mission to deliver a variety of real estate-focused services and solutions. As an employer, First American has been recognized for its excellent workplace en

Account Executive

Location

Iowa + 2 moreAll locations: Iowa | North Carolina | South Carolina

Posted

32 days ago

Salary

$85K - $113.3K / year

Seniority

Lead

Bachelor Degree8 yrs expEnglish

Job Description

Account Executive

First American

• Act as liaison and consultant to Sales Reps and Customers regarding products and services. • Identify platform requirements and compatibility between Agency and customer technology. • Provide guidance, communicate objectives, and troubleshoot issues for Sales Reps to meet Agency Division initiatives. • Track trends, drive best practices and implement technology solutions that make First American the easiest underwriter to do business with. • Create process enhancements and efficiencies to help agents discover and implement First American technology solutions that save them time and money. • Coordinate technology demonstrations and evaluations. • Coordinate the rollout of products and enhancements for the agents. • Assist development teams with enhancements to the FAST system including prioritization, UAT; and implementation and training specifically for agents. • Monitor reporting, track trends, make recommendations to ensure that performance metrics are achieved. • Maintain accurate reporting associated with projects to facilitate volume increase or decrease.

Job Requirements

  • Bachelor’s degree in a related field or equivalent combination of education and experience
  • 8+ years of experience in the Servicing Industry with focus in Mortgage Servicing, Transfers, Default Servicing and Client Management
  • Strong analytical skills
  • Strong written and verbal communication skills
  • Proven on camera presence due to use of Teams every day with internal colleagues and externally clients
  • Experience working with cross functional team/groups; able to build relationships
  • Organized, attention to detail
  • Project management skills in order to manage and coordinate a wide variety of objectives; multi-tasker
  • Strong Excel skills
  • Experience managing large sets of data, creating and tracking metrics, analyzing multiple factors
  • Must have a firm grasp of First American’s divisions and the products and services offered
  • General knowledge of nationwide search guidelines with familiarity of back office production services for all business segments nationwide
  • Strong problem-solving skills.

Benefits

  • medical, dental, vision
  • 401k
  • PTO/paid sick leave
  • employee stock purchase plan

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