Boutique Recruitment Agency sourcing Leaders for growth businesses.
Community Manager
Location
United States
Posted
20 days ago
Salary
0
Seniority
Senior
Job Description
Community Manager
Serv Recruitment Agency
• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions • Monitoring and improving key community health metrics including retention, engagement, and response times
Job Requirements
- Proven experience owning community operations or member experience for a high-engagement audience
- Demonstrated ability to improve engagement, retention, or community performance metrics
- Strong systems thinker who can translate community interactions into actionable insights
- Experience leveraging AI tools to improve workflows, automation, or community operations
- Ability to operate both strategically and hands-on in a fast-paced, high-growth environment
- Strong communication skills with the ability to balance empathy and execution
- Experience working in launch-driven or high-intensity business cycles preferred
- Highly organized with strong ownership and accountability
Benefits
- Health insurance
- Professional development opportunities
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