MDU Resources Group, Inc.

Title: Customer Service Representative Location: Boise, ID 83709, USA Nampa, ID 83651, USA Mountain Home, ID 83647, USA Twin Falls, ID 83301, USAPocatello, ID 83202, USA Idaho Falls, ID 83401, USA BILLINGS, MT 59101, USA GLENDIVE, MT 59330, USA Miles City, MT 59301, USA, Sidney, MT 59270, USA Sheridan, WY 82801, USA Rapid City, SD 57701, USA, Bismarck, ND 58501, USA Job Category: Customer Support Requisition Number: CUSTO003763 - Full-Time - Remote Job Description: Apply now to be begin a career you are proud of. We offer: While this is a remote position, successful candidates must reside within 50 miles of the following locations in Idaho (Boise and surrounding areas, Mountain Home, Idaho Falls, Pocatello, Twin Falls, Nampa), North Dakota (Bismarck), Montana (Billings, Glendive, Miles City, Sidney), Wyoming (Sheridan), and South Dakota (Rapid City). In-office/onsite positions are also available in Boise, ID location. - Rate of pay: $18.50 per hour ($1 additional hourly for Spanish speakers) - Paid Training: Training schedule is Monday - Friday, 8am - 5pm MST - After training will be assigned either 9:00am - 6:00pm MST or 9:30am - 6:30pm MST shift - No Weekends, holidays or shifts past 7:30pm MST - 15% shift differential for anytime worked outside of 8:00am - 5:00pm MST, Monday - Friday - Employee Incentive Program - Benefits Start Your First Day (medical, dental, vision, FSA, HSA - with employer contribution, Life Insurance, Voluntary Accidental Death and Dismemberment, Employee Assistance Program) - Accrue up to 14 days of paid vacation per year - Additional paid sick time - 11 Paid Holidays per year - Education Assistance (beginning after 1 year of employment) Energize your career and supercharge your future handling customer service calls for the gas and electric utility companies of MDU Resources Group, Inc. Our utility companies include Cascade Natural Gas Corporation, Great Plains Gas, Intermountain Gas Company and Montana-Dakota Utilities serving an 8-state region. MDU utility companies serve approximately 1.1 million customers across eight states. Builds trusted relationships with customers from one or more service territories through education of available programs and services. Provides extraordinary customer service and case management while consistently meeting call center productivity and quality standards. Responsible for properly identifying, maintaining, and protecting customer accounts and information. Responsible for receiving and handling incoming gas and/or electric emergencies by obtaining adequate information to ensure proper action is taken. Normally works under general supervision and given a certain degree of latitude in decision making. Responsible for placing safety as #1 priority in day-to-day work routine for self and others. MINIMUM QUALIFICATIONS - High school diploma or GED equivalency; and - One-year experience in a call center or two years of general customer service experience. PREFERRED QUALIFICATIONS - Bi-lingual in Spanish. - A working knowledge of customer service skills and knowledge at a level normally acquired through the completion of a two-year degree in business or related field. TELECOMMUTE REQUIREMENTS - Must be 50 miles from an MDU/Intermountain Gas District Office. - Must have access to adequate high-speed internet with a minimum download speed of 50 Mpbs, to ensure reliable, consistent connection to the company's network without interruptions in customer service. - Able to provide a safe, ergonomic, quiet, and distraction-free home office workspace. - Ability to work in an individual environment with remote support and without regular or consistent in person interaction. - Comfortable corresponding via phone and video for team interaction and development. - A department may have additional requirements that must be followed by an employee, in addition to companywide requirements. - Professional conduct while performing the Company's business from a location outside of the Company's office will be held to the same standard as if the employee was in the office. While telecommuting, the employee remains obligated to comply with all job requirements and responsibilities, in addition to all Company rules, practices, instructions, applicable provisions, and policies. - Consistent with the Company's expectations of information security for employees working at the office, employee will protect Company information from unauthorized disclosure or damage and will comply with federal, state, and Company rules, policies, and procedures regarding disclosure of public and official records. OTHER REQUIREMENTS - Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access. - Must be legally authorized to work in the United States, no sponsorships considered. - May be required to maintain a valid driver's license. - Must adhere to utility group dress code, which is a business casual environment. - Work any established shift, which may include emergency coverage on evenings, weekends, and holidays. - Due to extensive training, employees are not allowed to bid outside the Customer Service Center for twelve (12) months from employment. - Subject to pre-employment drug testing and background checks. JOB RESPONSIBILITIES - Communicates verbally and in writing to customer inquiries and requests and generates required field activities. - Responds to emergency calls following established guidelines and procedures; newly hired employees generate required emergency requests after 90 days of employment. - Identifies, researches, and independently resolves customer issues using various tools. - Ability to understand and apply company collection practices, such as performing credit checks, calculating deposit requirements, and offering payment plans and arrangements. Educates customers regarding energy assistance programs. - Performs other tasks and special projects as assigned. Hourly Wage - $18.50

Title: Community Affairs Representative Location: Bismarck, ND 58503, USA Job Category: OTHER Supervisor: Justin Dever Requisition Number: COMMU003760 - Full-Time - Hybrid - Locations Showing more locations Bismarck, ND 58503, USA Remote less locations Job Details Description Supports the communication of the Company’s vision, mission, value and business strategies through engagement activities that enhance the Company’s reputation and strengthen relationships at the local and regional level. Assists in implementing programs and initiatives that support Company goals by helping educate community stakeholders; inform employees; and identify and respond to issues and concerns affecting key audiences, including employees, media, the public, local and regional government officials, and business and trade organizations. Works collaboratively with Company leadership and internal teams to support community, government, and public affairs efforts that foster effective engagement with local and regional government entities, and coordinates with contract governmental affairs representatives and affiliated associations when appropriate. Responsible for placing safety as #1 priority in day-to-day work routine for self and others. MINIMUM QUALIFICATIONS - Bachelor’s degree, in journalism, communications, public relations, public policy, environmental policy, political science; and - Three years professional work experience and demonstrated ability in local government affairs, community relations, public policy, or environmental policy. PREFERRED QUALIFICATIONS - Experience in local community or economic development; environmental or decarbonization policy; or state or local government preferred. - Desired background or interest in energy, utilities and utility regulation, economic and community development, environmental sustainability, resource adequacy, or decarbonization inclusive of gaseous fuels. - Strategic communication skills and understanding of industry and policy issues. - Reside within a Montana Dakota Utilities service territory OTHER REQUIREMENTS - Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access. - Must be legally authorized to work in the United State, no sponsorships considered. - Subject to pre-employment drug screen and background check. - Required to maintain a valid driver’s license. - Requires travel: Extensive (50% and over). - Must reside in Montana, North Dakota, South Dakota, or Wyoming JOB RESPONSIBILITIES - Builds and maintains positive working relationships with community leaders, local officials, and other key stakeholders within the assigned territory, supporting constructive dialogue on Company activities and community issues. - Establishes and maintains an active presence with local and regional organizations, including chambers of commerce, realtor and builder associations, economic development organizations, landowners and landowner groups, labor and employee-based organizations, civic and other community organizations. - Participates, where appropriate, in community committees, task forces, and initiatives, including climate or planning-related efforts, and works collaboratively with community and environmental stakeholders to support awareness and understanding of the Company’s role, projects, and services. - Plans, organizes, and executes regionally focused virtual and in-person events that promote awareness of Company initiatives, projects, activities and, where applicable, environmental or sustainability-related efforts. - Represents the Company at community meetings, energy-related events, economic development forums, industry gatherings, stakeholder discussions, landowner meetings, and similar venues. - Performs other tasks and special projects as assigned. Offers typically made between $63,860 - $79,830 To view our comprehensive and competitive benefits package, click here. Energizing Lives for a Better Tomorrow Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Cybersecurity Engineer Location: Bismarck, ND United States Job Category: Information Technology Requisition Number: CYBER003762 - Full-Time - Remote Job Description: We're looking for a Cybersecurity Engineer to help design, build, and operate the security systems that protect our organization's networks, systems, and data. This role is hands-on and engineering-focused-you'll be responsible for implementing and improving real security controls, not just monitoring alerts. You'll work closely with cybersecurity operations, infrastructure teams, and business partners to ensure security is built into our technology from the ground up. If you enjoy solving complex technical problems, improving security at scale, and working in a collaborative environment, this role is for you. MDUR employees are responsible for placing safety as #1 priority in day-to-day work routine for self and others. This position is located in Bismarck, ND (Hybrid/Remote eligible based on role needs) MINIMUM QUALIFICATIONS - Requires knowledge of systems administration, programming, networking and security at a level normally acquired through the completion of a four-year degree in computer science, information technology (IT) or related field. - Six years' experience implementing, supporting and managing Cyber Security Controls to support a Corporate Security Framework and Strategy. Key Skills - Strong understanding of: - Network, endpoint, and cloud security concepts. - Security monitoring and incident response. - System and network architecture. - Ability to troubleshoot complex technical problems and stay effective during high-impact incidents. - Strong communication skills, with the ability to explain technical topics to non-technical partners. OTHER REQUIREMENTS - Must take all measures necessary to protect networks, devices, programs and data from cyber-attack, damage or unauthorized access. - Must be legally authorized to work in the United States, no sponsorships considered. - May be required to maintain a valid driver's license. - Subject to pre-employment drug testing and background checks. - Requires minimal (up to 10%) travel. - May be required to work evenings and weekends. PREFERRED QUALIFICATIONS - Experience working with enterprise security tools such as EDR, SIEM, firewalls, or cloud security platforms. - Industry certifications such as Security+, CISSP, or similar (or willingness to obtain). JOB RESPONSIBILITIES - Design, build, configure, and maintain cybersecurity technologies across endpoint, network, cloud, and identity platforms. - Evaluate new and existing technologies, including artificial intelligence and automation, for feasibility and security impact. - Ensure systems are designed with security, reliability, and resiliency in mind. - Build and improve automated and repeatable security solutions. - Support and collaborate with the cybersecurity operations team on escalated issues. - Help improve detection, response, and recovery capabilities based on real-world incidents. - Assess security risks related to system changes and new technologies. - Help ensure security controls align with industry frameworks and organizational risk tolerance. - Partner with IT, application, and business teams to embed security into projects and daily operations. - Lead or contribute to security projects and technology implementations. - Work with vendors and internal teams to evaluate and deploy security solutions. - Performs other tasks and special projects as assigned. Offers Typically Range Between $97,110 - $121,390 To view our comprehensive and competitive benefits package, click here.