Role Description We are looking for a meticulous Software Operations Specialist to support quality control, tool testing, and workflow improvement for the internal software systems used in robotics and autonomy development. This is a hands-on, execution-focused role — you will review software outputs, test internal tools, reproduce issues, and document findings that help improve system reliability and team efficiency. You do not set quality standards or own product decisions. You apply defined criteria consistently, document what you find accurately, and escalate when something is outside your scope. Precision, reproducibility, and consistency matter more than speed. Qualifications - 1–3 years of experience in QA, software testing, operations, content review, or a closely related field - Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work - High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely - Excellent written and verbal communication — defect notes are specific, clear, and actionable - Comfortable learning new tools and working across technical systems - Able to manage multiple tasks independently in a fast-paced, remote async environment - Reliable and consistent — this role requires showing up to a regular cadence without prompting Requirements - Quality Review of Data Annotation - Review annotated datasets and labeling outputs for quality and consistency across robotics and autonomy workflows - Apply defined QC criteria and rubrics to evaluate outputs as pass, fail, or needs review - Document specific defect types per task — incorrect output, regression, edge-case failure, data inconsistency, tool behavior deviation - Maintain a clean review log for every item assessed — no undocumented assessments - Tool Testing & Bug Reproduction - Test internal tools across standard workflows and exception scenarios as directed by the Operations Lead - Reproduce reported bugs reliably and validate fixes with clear supporting documentation — steps, inputs, expected vs. actual behavior - Confirm test parameters and scope before each cycle and flag discrepancies - Track test coverage across tools, workflows, and edge cases - Reporting - Submit completed QC and testing logs on the agreed cadence - Flag urgent or high-severity defects same-day — do not wait for the regular report - Write clear, specific defect notes — exact descriptions of what failed, reproduction steps, and impact, not vague feedback - Escalation & Process Improvement - Escalate any case where the rubric or test plan is ambiguous or does not cover the scenario — do not guess - Flag patterns you notice across multiple items — recurring defects, systemic issues, documentation gaps - Help improve QC processes, testing methods, and internal documentation through structured feedback to the Operations Lead - Collaborate with operations and engineering teams to communicate findings and support prioritization — all formal feedback routes through the Operations Lead Benefits - Base pay range: $72,660 - $92,720, based on experience, education, location, and skills Company Description At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.

• Lead enterprise-wide fraud prevention efforts, including education, awareness, and training initiatives across cross-functional teams • Oversee fraud reporting, escalation, and recovery processes, ensuring strong procedures and SLAs are in place • Conduct post-case reviews to strengthen controls and continuously improve fraud mitigation strategies • Drive governance through leadership of the Client Protection Oversight Committee (CPOC), including agenda setting and facilitation • Develop and maintain the fraud playbook, leading coordinated response efforts during client or vendor incidents • Partner with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment • Analyze fraud trends and implement enhanced controls to proactively mitigate emerging threats • Represent fraud operations in client-facing engagements, including sales presentations and incident communications • Collaborate with Corporate Security and external banking partners to support investigations and response efforts • Manage third-party vendor relationships and external service providers supporting fraud prevention

• Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions • Monitoring and improving key community health metrics including retention, engagement, and response times

• Leads a team to deliver the following • End-to-End Value Stream Flow for Steam & Generator Upgrades • Own enterprise flow performance across the full service value stream for Steam and Generator Upgrades Value Streams for Steam Power Services • Define, maintain, and evolve the enterprise service value stream map • Drive reduction in end-to-end lead time and variability • Implement and scale target conditions • Lead cross-functional initiatives to resolve systemic bottlenecks • Acts as the final integrator across functions to ensure alignment to value stream performance • Focus the teams on Value Stream performance& transformation for both Steam and Generator upgrades to create understanding and guide improvement efforts incl complex transformation strategy and activities into tangible aligned Kaizen based action plans as part of a multi-year roadmap & lead its implementation • Lead building out of capacity and capabilities incl investments and skills to enable changing mix of products and services supporting upgrades revenue stream • Govern the end-to-end execution operating system across the project lifecycle • Define and deploy standardized tollgates, readiness criteria, and execution standards • Establish and enforce enterprise-wide tools, systems, and digital execution backbone • Lead operating rhythms that drive decisions and performance management • Establish and lead enterprise-wide prioritization and scheduling governance model with prioritization rules aligned with customer, financial, and strategic objectives, well defined Planning/Scheduling horizons and freeze windows, shared resource sequencing logic across projects, Escalation thresholds and decision rights • Lead cross-functional scheduling alignment across Engineering, Supply Chain, Manufacturing, and Site Execution • Operate the enterprise Master Scheduling / S&OE cadence • Enable key decision making inputs to feed process across SPS/GPS/HDNU for the best use of shared critical resources especially in Engineering & GSC. • Define competency frameworks for PM, PD, PQM, CM, and related roles aligned with leadership maturity models • Establish certification, development, and progression pathways • Embed a culture of continuous capability development across the project organization working closely with the Segment PMO leadership • Provide enterprise oversight of project quality and contract management • Lead centralized pools of Project Quality Managers (PQM) and Contract Managers (CM) • Define and enforce project quality standards aligned with customer requirements and Built-In Quality (BIQ) principles • Ensure integration of quality practices across the full value stream working closely with Business operations team • Identify and eliminate recurring quality failure modes; embed lessons learned into execution standards • Support complex negotiations and dispute resolution • Own enterprise-wide visibility and governance of delivery and commercial risk • Define and implement a standardized risk taxonomy & govern the enterprise SQD risk register • Enable process for adequate risk reviews during bid and contract phases • Monitor and manage aggregate exposure across: Liquidated damages (LD), Warranty risk, Execution-related commercial risk • Define escalation triggers and intervention thresholds • Provide forward-looking risk insights to ELT