• Own and advance the regional field medical strategy within the assigned territory • Lead delivery of high-quality scientific and clinical presentations on disease state(s) and Iovance products • Strategically identify, map, and profile external experts • Develop and sustain strategic relationships with healthcare professionals and clinical investigators • Establish and maintain a high bar for insight quality • Provide scientific leadership for Medical Affairs activities and scientific sessions at key congresses/meetings • Lead strong cross-functional partnerships to ensure coordinated execution of the medical plan • Model inclusive, professional leadership behaviors and contribute to a collaborative team culture • Apply strong problem-solving, prioritization, and decision-making skills to address complex field challenges • Demonstrate deep scientific/clinical expertise and executive presence • Provide leadership and coaching and contribute to field medical capability building • Operate in accordance with applicable laws, regulations, and company policies • Perform miscellaneous duties as assigned.

• You serve as the strategic lead across paid media and paid search for your pod, tying media strategies directly to client business models and broader growth targets (LTV expansion, CAC efficiency, CPL targets, etc). • You proactively identify performance improvements through emerging platform features, best practices, and competitor analysis, and develop test plans for campaign launches, audience expansion, and cross-channel integrations. • You own department-level initiatives that impact performance, such as improving onboarding flow, refining naming conventions, or building internal playbooks. • You lead strategic direction on your pod’s accounts and reports, especially those with the highest media spend, stakeholder complexity, or performance sensitivity. • You lead forecasting across your pod, ensuring each client has a realistic, data-backed forecast that maps to their budget, funnel stage, and goals. • You identify churn risk early and develop mitigation strategies, and you find opportunities to expand into new platforms, tactics, or budget growth. • You line-manage two strategists within your pod (Paid Search Strategist and Paid Media Strategist), facilitating 1:1s, yearly reviews, and training plans. • You coach direct reports on both tactical execution and strategic thinking, and guide your team through tough client interactions with transparency and composure. • You regularly review bandwidth and sentiment to prevent burnout and proactively redistribute workload when needed. • You monitor department-level KPIs including account retention, media margin, forecasting accuracy, delivery quality, and team performance. • You lead initiatives that drive efficiency (SOPs for build audits, automation templates, naming conventions) and partner with the Head of Media to iterate on departmental workflows and goals. • You bring insights to leadership on client risk, team performance, or platform shifts that may affect revenue.

• Provides overall regional leadership direction and management assistance of operation processes and initiatives within the system for their defined PAM Health rehabilitation and specialty hospital accounts • Provides oversight of all operations, financial, clinical, and quality processes including inventory management, accreditation standards, State and Federal legal requirements, distribution systems, automation, utilization patterns, and computer systems • Interfaces with system and local CEOs, COOs, CNOs, risk managers/QI committee corporate operations managers, and local pharmacy managers • Has general managerial responsibilities and P&L accountability for their accounts. • Provides oversight and assistance with system-based operations programs and processes to ensure compliance with State and Federal regulatory guidelines • Oversees system wide inventory management and purchasing programs and processes • Monitors medication error and ADR reporting within the market • Monitors and measures systems purchasing activities • Performs productivity reviews as necessary • Provides oversight and direction for hospital pharmacy manager involvement in system quality improvement committees • Develops and mentors pharmacy managers in operational skills • Conducts operational audits and assists with action plans to correct problems at local hospital level • Participates in the budget process • Assists in the contract renewal process • Involved in the recruitment, hiring, and retention of managers and staff

• Define and execute a next-generation MSP service desk strategy centered on high-touch, white-glove client experience. • Position the service desk as a value driver (client satisfaction, retention, upsell), not just a cost center. • Develop tiered service offerings (e.g., standard vs. premium/concierge support models) aligned to client segments. • Embed client-specific context into service delivery, ensuring support interactions reflect each client’s environment, priorities, and user needs. • Stand up initial service center operations using a distributed, cross-functional contributor model. • Establish intake channels (portal, chat, phone, dedicated client lines) with priority routing for high-touch clients. • Create foundational SOPs, playbooks, and client-specific runbooks. • Launch a knowledge-centered service (KCS) model tailored to client environments. • Define early SLAs / XLAs with an emphasis on experience-level outcomes, not just resolution speed. • Establish clear ownership models to ensure every request is tracked, managed, and resolved end-to-end. • Transition to a dedicated, client-aligned service desk organization with named ownership models. • Introduce pod-based or client-aligned support structures (e.g., service pods, technical account alignment). • Develop workforce strategy including skill-based routing, coverage models, and high-touch escalation paths. • Introduce automation to improve efficiency while preserving high-touch, human-led interactions for critical and high-value client engagements. • Build a concierge-level support tier for high-value clients and critical services.