Title: Customer Success Engineer Location: Central and Eastern USA, Remote Department: Customer Experience Job Description: About Oden: Manufacturing is undergoing its fourth industrial revolution, with factory operations increasingly driven by real-time applications that combine process and context data with advanced ML and AI algorithms. This is unlocking a staggering opportunity to improve the efficiency and productivity of existing manufacturing processes. As a Manufacturing AI company, Oden is at the forefront of this revolution. We combine large-scale data processing architectures and advanced AI and ML algorithms within the Oden platform so manufacturing operations teams can continuously monitor, analyze, and optimize their production, across a diverse set of processes and conditions. Our goal is to maximize efficiency, sustainability, and competitiveness in the manufacturing domain - to help True Makers Make Things Better! Culture - We obsess over customers. Everything we do is to create profound results and delight for our customers. Every Viking cares about the purpose of the product and company, and prioritizes work based on customer end results. When in doubt, we go to the Gemba – we’re happy to put on steel toe boots and hit the factory floor to work with the production manager. - We move fast and follow through – we live by transparent and scientific thinking, act with urgency, and put in the work to find the best ideas with those around us. - We elevate each other by giving and receiving direct, honest feedback and holding ourselves and others to a high standard to help the team rise, deliver, and win together. - “Be True Makers to Serve True Makers.” We’re building a community that fuels innovation and accelerates our pace and impact. We always ask if there’s a better way to do something, even if it's unconventional – then we try it. We aim for bold yet simple solutions that cut through complexity and drive meaningful progress. Oden Technologies is looking for a Customer Success Engineer to own adoption and value realization across our enterprise manufacturing customer base. This role sits at the intersection of technical problem-solving and customer-facing enablement — working directly with operators, engineers, and plant managers to ensure that what gets deployed actually gets used, and that customers can measure the impact on their production outcomes. This is a broad, high-ownership role. You will be involved across the full post-sales lifecycle — from supporting deployments and coordinating with Solutions Managers & Engineers on technical execution, through to designing training programs, driving adoption, and building the commercial case for expansion. No two accounts look the same, and you will need to move fluidly between deep technical work and customer-facing enablement depending on where each account is and what it needs. You will partner closely with Solutions Engineers, who own deep system configuration and technical setup, while you own adoption, usage, and realized value at the customer. Responsibilities - Coordinate post-sales deployment programs for a portfolio of enterprise manufacturing customers — working alongside Solutions Engineers to drive progress, resolve blockers, and keep implementations on track from kickoff through go-live - Own operator and site-level adoption: design and deliver training programs for operators, supervisors, and plant managers — structured, tracked, and iterated over time, not one-off sessions - Drive change management at the account level: diagnose why adoption stalls — workflow friction, data trust gaps, organisational resistance — and build targeted plans to fix it, including coaching internal champions to sustain momentum - Use SQL and scripting to query platform data, validate deployed configurations, build adoption dashboards, and troubleshoot data pipeline and product issues at customer sites - Track adoption health across your account portfolio using platform data (users, active lines, feature penetration); surface risks proactively and drive resolution before they become commercial problems - Articulate ROI in the customer’s language: OEE improvement, scrap reduction, yield gain, downtime avoided. Own the success metric narrative from first go-live through expansion readiness, and build the data story that justifies additional sites and use cases - Contribute to expansion cases by identifying and sizing additional sites, lines, and use cases based on proven deployment success. Working in close partnership with Sales to drive the account strategy and strengthen our executive customer relationships. - Close the feedback loop with Product and Engineering by translating field observations and product gaps into structured input that informs roadmap Required Experience - 4–6 years in a technical customer-facing role — solutions engineering, technical account management, customer success engineering, deployment support, or similar - Deep customer-facing exposure to manufacturing, industrial operations, or operational technology environments — enough to be credible with a process engineer or plant manager from day one - SQL proficiency: comfortable querying databases, building adoption reports, validating data outputs, and diagnosing data pipeline issues in a customer environment. Python scripting is a plus - Demonstrated track record of driving adoption and behaviour change in enterprise customer environments — not just delivering training, but the harder work of changing how people work - Experience designing and delivering technical training or enablement programmes for non-technical end users in industrial or operational settings - Ability to communicate complex technical concepts clearly across operator, engineering, and executive audiences — and to translate platform outcomes into production impact metrics - Self-directed in ambiguous environments: you will be active on accounts where deployment is still in progress; you do not need a clean slate to start, and you do not wait to be told what needs fixing - Bachelor’s degree in engineering, computer science, industrial operations, or a related technical discipline - Based in one of our hubs: NYC area, Atlanta, Boston, Austin, Houston, Chicago. We have an office in Union Square, NYC; all other locations are remote - Willingness to travel to customer sites ~25–40% depending on customer phase and active deployment activity Nice to Have - Direct experience working in manufacturing operations, industrial engineering, reliability, or OT — having worked on or alongside a production floor - Familiarity with OEE, fault analysis, predictive analytics, or production AI use cases in a manufacturing context - Experience with data pipeline tooling (Airflow, Databricks, or similar) and BI or dashboard platforms - Prior experience at a growth-stage industrial technology or SaaS company (30–200 people) - Background in adult learning design or structured training curriculum development - Experience working with manufacturing execution systems (MES), SCADA, or advanced analytics platforms in a customer-facing capacity Compensation We anticipate the base salary band for this role will be between $95,000 and $160,000, in addition to equity and benefits. This role may be hired at the Senior Associate level ($95,000–$130,000) or the Senior level ($115,000–$160,000). The salary at offer will be determined by factors such as the candidate’s experience, knowledge, skills, and abilities, as well as internal equity among our team. At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship At Oden, we are deeply committed to ensuring that every team member is engaged in work they are passionate about and find fulfilling. We prioritze your career development, offering personalized pathways for growth and advancement. Our approach is to align your strengths and interests with the company’s goals, ensuring that you not only contribute meaningfully but also progress steadily in your professional journey, reaching new heights in your career. We’re an equal opportunity employer (EOE). Diversity at Oden means building a team that is rich across all boundaries of race, ethnicity, gender identification, sexual orientation, disability, religion, age and thinking style. We welcome all backgrounds, life experiences, and worldviews as these are the catalyst for the rapid evolution of our product and our organization. Diversity allows us to tackle new challenges, embrace change, make well-informed decisions, and ultimately Make Things Better. In alignment with our “People First” company value, Oden has a passionate internal team dedicated to the promotion of diversity and inclusion initiatives as a core component of our culture. Our diversity initiatives apply to our practices and policies on recruiting, compensation and benefits; professional development; promotions; social activities and the ongoing development of a psychologically safe work environment.

Role Description Are you an enthusiastic graduate passionate about working in the tech industry? Does the thought of an opportunity to learn and develop a wider perspective outside of the university walls with top professionals excite you? Are you ready for an opportunity that will prepare you for a future professional career at our organization or any other organization you choose? Do you have a zeal for learning? If yes, then keep reading! InEvent is launching a one-year Graduate Take-Off Program open to recent graduates from all around the world. The program aims to provide candidates with practical training and skill development opportunities needed to identify potential areas of strength and establish a professional foothold. You gain hands-on experience and develop skills that are in demand in the job market while also contributing to the overall goal of our company. The fantastic part of this is that you get paid while learning and developing these skills! The program will run for 40 hours per week during the course of the year and will be fully remote! At the end of the program, you could get the opportunity to work on a full-time basis with us at InEvent! Key Responsibilities - Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s) - Assist in responding to client questions and recommend best-fit solutions for their event projects - Review client feedback and help identify opportunities to improve the overall customer experience - Support efforts to increase platform adoption and usage across client organizations - Promote the value of the platform through client interactions, including upselling opportunities where relevant - Contribute to process improvements within Customer Success workflows - Collaborate with Customer Success trainers, Project Managers, and internal teams on high-priority enterprise accounts - Support coordination and execution of ongoing client initiatives - Basic understanding of web technologies (HTML, CSS, SLS) Qualifications - Strong interest in technology and customer engagement. - Excellent verbal and written communication skills. - Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar). - Positive attitude, strong work ethic, and a willingness to learn and grow. - Ability to work independently while also contributing effectively within a team. - Strong organizational skills with attention to detail. - Computer proficiency and familiarity with common business software applications. - Fluency in English for professional and business communication. (Fluency in other Languages is a plus) Benefits - Be part of a fast-growing global event technology company. - Gain hands-on experience in sales within a dynamic and innovative industry. - Access continuous learning and professional development opportunities. - Collaborate with a supportive, international team driven by growth and excellence. - 10 days allocated PTO - Birthday gifts; - Join our happy hour celebrations; - Participate in team challenges and win fantastic prizes; - Grow your professional network. PS. Candidates are required to own a personal computer and have stable internet connection

Role Description Baue mit uns die Plattform, die den Energiemarkt verändert. epilot digitalisiert die Energiewirtschaft mit einer Cloud-Plattform, die Stadtwerke, Energieversorger und Netzbetreiber mit ihren Partnern vernetzt. Als Customer Success Engineer bist du die technische Seele im CS-Team. Du bist nicht verantwortlich für die Durchführung von Standard-Onboardings. Das übernehmen andere Teams. Du konzentrierst dich auf das, was komplex, visionär und skalierbar ist. - Lighthouse-Projekte & Advanced Konfiguration - Strategisch wichtige Kundenprojekte, bei denen Standardlösungen nicht reichen. - Schnittstelle zwischen Customer Success, Product und technisch anspruchsvollsten Kunden. - Hands-on-Arbeit an Leuchtturm-Projekten und komplexen Proof of Concepts. - Anspruchsvolle Setups konfigurieren und wiederkehrende Muster identifizieren. - Blueprints & Plattformexpertise - Blueprints konfigurieren, dokumentieren und pflegen. - Neue Features als Early Adopter testen und strukturiertes Feedback liefern. - Kundenanforderungen im Austausch mit dem Product Management schärfen. - Onboarding Manager und Customer Success Manager schulen. - Wissen proaktiv teilen durch interne Schulungen und dokumentierte Learnings. - Sales Support, Community & Eskalationen - Technischer Sparringspartner bei anspruchsvollen Sales Pitches. - Champions Group aufbauen und moderieren. - Komplexe technische Eskalationen lösen. Qualifications - Technische Affinität und Hands-on-Mentalität. - Mehrjährige Erfahrung in B2B SaaS, idealerweise in einem vertikalen Markt. - Projekterfahrung in einer Rolle wie Technical Consultant, Solutions Engineer oder vergleichbar. - Ausgeprägte Kommunikationsstärke. - Fließende Deutsch- und Englischkenntnisse. Requirements - Erfahrung in der Energiewirtschaft (Stadtwerke, EVU, Netzbetreiber, Lösungsanbieter). - Praktische Erfahrung mit KI-gestützten Tools für Konfiguration, Automatisierung oder Prototyping. - Vertrautheit mit Low-/No-Code-Plattformen oder konfigurierbaren SaaS-Produkten. - Grundlegendes Verständnis von ERP-Systemen, Schnittstellen und IT-Architekturen. Benefits - Die Möglichkeit, eine der führenden SaaS-Plattformen im Energiemarkt aktiv mitzugestalten. - Start-up-Mentalität: dynamische Atmosphäre, flache Hierarchien. - Ein stark wachsendes Unternehmen mit offener Kommunikationskultur. - Exponentielle Lernkurve. - Flexible Arbeitszeiten und Remote Work. - Weiterbildung, Urban Sports Club, JobRad, regelmäßige Teamevents. - Transparenz – alles ist einsehbar und steht zur Diskussion.

• Install, configure, and maintain integrations between customer telephony/audio systems, CAD platforms, and GovWorx applications • Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure proper installation, connectivity, and data flow • Troubleshoot audio connections, SIP signaling, and network-related issues across distributed systems • Diagnose and resolve real-time streaming and voice quality issues using logs, packet captures, and diagnostic tools • Assist with setup, configuration, and support of hardware devices used for audio or data ingestion • Collaborate closely with GovWorx implementation and support teams to deliver smooth deployments and high-quality customer experiences • Coordinate with third-party vendors and partners during integrations and issue resolution • Participate in an on-call rotation for after-hours, weekend, and holiday support as needed • Travel to customer sites (up to 20%) for installations, testing, and troubleshooting