Learning Content Specialist India (Remote) Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career! Position Responsibilities The Learning Content Specialist (LCS) collaborates closely with the Curriculum Manager, Instructional Designer, Product, and Customer Support teams within Deltek. They contribute to the planning, creation, development, delivery, and maintenance of learning materials. They align content with product priorities, while collaborating with the Instructional Designer to ensure high-quality, professionally presented materials. Working with Product and Customer Support teams, the LCS ensures accuracy and relevance of training content, facilitating customer success. Duties/Responsibilities: Takes responsibility, with minimal supervision, for researching and creating content for client training assets. Participates in non-complex projects. Develops a basic understanding of Deltek and Customer Learning Experience's Organizational Goals. Participates in team decision-making about style, technology, and process issues. Participates in learning activities to build skills and knowledge. Contributes to a supportive and friendly team that values inclusivity and is invested in learning, knowledge sharing, and each other. - Demonstrates Core Product Knowledge. - Executes and manages low-profile projects with assistance. - Acts as a Shadow Instructor during Live Delivery Events. - Demonstrates a dedication to Customer Focus. - Exemplifies Deltek Values. - Improves soft skills, product knowledge, and general knowledge by meeting training goals. - Contributes to the development of questions for certification exams by creating and reviewing questions submitted by others. - Use AI tools to assist with routine tasks (e.g., drafting emails, summarizing meetings). - Improve personal productivity (e.g., proofreading, scheduling) using AI applications. - Apply AI to enhance content creation, including developing learning materials, editing audio, and enhancing video content (e.g., generating presentations or training videos from transcripts). - Automate multi-step manual tasks and workflows using AI tools. Qualifications Qualifications 2-5 years of experience in content creation and instruction. Or, a Bachelor’s degree in Finance, Technology, or Education (considered but not required). Career Interests Customer Support Position Type FT Travel Requirements No

• Identify the Need: Become a use case expert for all major AlphaSense user personas. Contribute to market research and competitive analysis to identify net new opportunities for innovation and differentiation. Identify new high impact AI-driven functionality and data sets and formulate the licensing target vendors or self-sourcing strategy to introduce new content into the AlphaSense platform and agentic workflows. • Showcase the Value: Leverage rapid prototyping apps and workflows to demonstrate value proposition and expected impact to users or internal operational capabilities while also projecting cost and complexity of implementing new concepts, content, and functionality. • Own the Content Lifecycle: Take full ownership of the implementation of strategic content initiatives beyond the concept stage: • Sourcing analysis and buy vs build assessments • Scope and cost of implementation and ongoing operation • Business case and funding request • Cross-functional leadership with engineering and operations in optimizing for the best mix of technology (speed, automation) and person power (flexibility) • Cross-domain dependencies management • Design and implementation of a robust operating KPI framework • Content and product launch support • Roadmap management • Usage data analysis • Thought Leadership: Advise product managers and content leads on best practices for content creation, curation, and management across various data sets and platform modules, including data provenance methodologies, metadata strategy and execution, and language model and AI workflow orchestration • Market Research and Assessment: Track industry trends and competing platforms, solutions, and content to deliver competitive intelligence and better evolve product and content vision. Keep abreast of a rapidly evolving competitive landscape and client expectations along with unprecedented LLM and AI workflow advances. • Enable Team Efficiency and Scale: Provide guidance, process knowledge, and tooling to foster broader team adoption of rapid prototyping and AI workflow experimentation. Collaborate with product managers and content leads to test implementation scenarios and produce specs without engineering dependencies.

Join our Team About this opportunity: We are excited to announce an opportunity to join the Ericsson team as an Automated Operations Engineer. This role is crucial to ensuring continuous, high-quality service to our customers. As part of this dynamic team, you will coordinate, support, and manage both proactive and reactive maintenance activities. Your responsibility will be to maintain service availability and performance at optimum levels, as stipulated in our Service Level Agreement (SLA). What you will do:- Monitor 1st level services and manage events.- Handle alarms for services and resources.- Supervise the performance of services and resources.- Monitor security events.- Identify incidents and conduct investigations for capacity and performance.- Escalate service and resource incidents as necessary. The skills you bring:- Ericsson Operations Engine - Mode Of Operations.- Test Automation Management Tools.- Test Execution Engine.- Dealing With Enquiries.- MS TOP.- Document Control.- Software Performance Testing.- Ericsson RAN Management.- Ericsson VAS Management.- Customer Complaint Resolution.- Client Services.- ITIL.- Call Centers.- Ericsson Packet Core Management.

Join our Team About this opportunity: We are excited to announce an opening for a Planning and Engineering role at Ericsson. This crucial position is accountable for managing the comprehensive coordination, execution and project management of key operations such as long and medium-term resource planning, product lifecycle management, and network performance and capacity management. In this role, you will also be enacting post-incident analysis as part of problem management. What you will do:- Orchestrate the long and medium-term planning and design of services and resources, striving to ensure the most cost-effective design and keeping aligned with Ericsson strategies.- Perform short-term planning and engineering, being responsible for the detailed design of new or enhanced services and ensuring they meet the project requirements.- Handle post-incident analysis as part of the problem management process, also approving any changes that affect the network or service topology.- Manage network performance and capacity, ensuring adequate performance and capacity to meet business requirements and growth projections.- Support incident restoration and problem management.- Initiate infrastructure optimization and carry out capacity and performance trend analysis. The skills you bring:- Ericsson Customer Experience Assurance (CEA) Competence.- Incident management.- Network Configuration And Change Management.- Backup and Recovery.- Network Capacity Management.- Network Performance.- Network Synchronization.- Virtual Private Networks (VPN).- Network Traffic Management.- Problem management.- IMS_MRS Network design project HLD/LLD_Mandatory.- RAN Capacity Planning.