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Quality of Service (QoS) Specialist
Location
Turkey + 2 moreAll locations: Turkey | Lebanon | Syria
Posted
19 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Quality of Service (QoS) Specialist
Azurreo
Role Description We are hiring two QoS Specialists to strengthen our Operations team. You will proactively supervise site stability, drive continuous improvement in service delivery, and ensure high levels of customer satisfaction. As a key liaison between internal teams and external partners, you will reinforce our operational excellence through rigorous monitoring, detailed reporting, and a strong sense of ownership over the service lifecycle. - Performance Monitoring: Supervise daily site stability and performance to ensure consistent service quality. - Incident Management: Identify, analyze, and escalate incidents with high attention to detail. - Stakeholder Coordination: Liaise between internal teams and external partners to ensure timely issue resolution. - KPI Reporting: Track QoS metrics and maintain rigorous documentation and follow-ups. - Operational Excellence: Drive continuous improvement through root cause analysis and preventive action plans. - Customer Support: Provide professional communication on customer-facing topics to ensure high satisfaction. Qualifications - Bachelor’s degree in a technical field. - 4+ years in QoS, network supervision, or operations. - Proven experience in technical customer-facing roles. - Proficient written and spoken English for global client interaction. - Immediate contributor with no other professional or academic commitments. - Analytical, proactive, and capable of managing multiple priorities. Requirements - Demonstrates complete ownership of their responsibilities and does not require constant rectification or supervision. - Is highly organized and experienced in drafting constant reports and structured follow-ups. - Possesses a deep understanding of service delivery processes and performance monitoring tools within Telecom or IT infrastructure environments. Benefits - Competitive Compensation: A comprehensive salary package. - 100% Remote in a Full-time position: 9 AM to 6 PM local time + 1 hour break. - Paid Time Off: Inclusion of paid leave and recognition of National Public Holidays. - Professional Tools: Provision of a company PC to support your remote workspace. - Growth & Development: Dedicated training and mentorship to ensure you become an immediate contributor and excel in your role. - Overtime: Fully compensated as required depending on operational needs; may include coordination across time zones. Company Description Azurreo is a global services company specializing in technology, telecom, and engineering. We support industry leaders around the world by providing innovative and agile workforce solutions, project deployment, and local field services. With a presence in multiple countries, our teams are dedicated to helping clients deliver high-impact outcomes through operational excellence and technical expertise.
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