DecisionPoint Corporation logo
DecisionPoint Corporation

Analysis. Strategy. Execution. Excellence.

Support Center Analyst

AnalystAnalystFull TimeRemoteJuniorTeam 51-200Since 2011H1B SponsorCompany SiteLinkedIn

Location

Colorado

Posted

20 days ago

Salary

$50K - $52K / year

Seniority

Junior

High School1 yr expEnglish

Job Description

Support Center Analyst

DecisionPoint Corporation

• Remote computer support • Owning, tracking and resolving Information Technology (IT) incidents and requests • Fulfilling requests and resolving incidents within SLAs on a daily basis • Responding to alerts and escalations and working with both user and IT support groups • Providing Tier I and Tier II onsite and remote (desktop level) support and basic network troubleshooting support • Creating, modifying, or deactivating user accounts • Developing and maintaining operational & knowledge management documentation

Job Requirements

  • High School Diploma
  • A minimum 1 years of experience
  • Must be able to evaluate approved security product capabilities and develop solutions
  • Ability to obtain a Public Trust

Benefits

  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • 401(k) Match
  • Health Savings Account
  • Flexible Spending Account
  • Training Reimbursement
  • Education Assistance
  • Paid Time Off
  • Holidays

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