• Real Time monitoring for KPIs in Contact Center, analyses intraday information documentation, description including details if necessary due to impacts or issues • Intraday analysis that includes KPIs such as Campaigns completion, agent adherence for all departments • Skills adjustments to maintain KPIs, campaigns and operational needs • Process agendas and pauses required by operations in real time analyzing shrinkage planned and actuals • Process all agents time off request within parameters established • Support other teams with data needed from Workforce

Role Description Confident on the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. Your Mission: Day to Day Responsibilities - Make high-volume inbound and outbound auction-related calls using approved scripts - Clearly explain auction details, deadlines, and next steps - Document call outcomes and tenant responses accurately in the system - Complete multiple call attempts and follow required follow-ups - Handle sensitive or escalated conversations with empathy and professionalism - Stay compliant with timelines, legal requirements, and internal policies - Flag trends, issues, or concerns to team leads - Jump in on additional outbound call projects as business needs shift Qualifications - Previous call center, customer service or outbound calling experience (preferred) - Strong verbal communication and active listening skills - Ability to stay calm in high-stress or sensitive conversations - Comfortable working independently and managing your time - Basic computer skills and experience with CRM or call systems - Sharp attention to detail—especially with documentation Benefits - Working completely remote - Location independence - Weekend bonus - Training and ongoing support to set you up for success - Collaborative, supportive team environment - A role that builds real-world communication and compliance skills Company Description This is a full-time role with a partner agency in the self-storage industry, specializing in technology-driven storage solutions. The company enhances the rental experience through seamless digital tools and personalized customer service, helping individuals and businesses with secure, convenient storage options.

Role Description Boulder Care is looking for Registered Nurses who are aligned with Harm Reduction principles and have experience supporting patients receiving buprenorphine-based treatment for opioid use disorder in an outpatient setting. This is a 100% remote, full-time, W2 position. We are looking for RNs who: - Have an active, unrestricted RN license in your state of residency - Have a minimum of 2 years of specialized nursing experience in outpatient substance use disorder treatment. - Are interested in full-time work (40 hours a week) with a Monday-Friday schedule: - 11am - 7pm EST (8am - 4pm Pacific Time) - 1pm - 9pm EST (10am - 6pm Pacific Time) This position is 100% remote but you must reside in one of the following states: AL, AK, AZ, CO, FL, GA, ID, IN, KS, MD, MI, NH, NM, NY, NC, OH, OR, PA, TN, TX, WA, WY. The Registered Nurse works directly with patients to deliver medication-assisted recovery for substance use disorder (SUD) and empowers patients in their recovery journeys in coordination with the Care Team (primarily Nurse Practitioners, Medical Assistants, and Peer Recovery Specialists). Our team delivers compassionate and empathetic telephonic, text-based, and video-based (telehealth) patient engagement and monitoring. Boulder Care recognizes the value that lived experience can provide to our organization, community, and patients. Applicants with lived experience and/or training as a peer recovery specialist are encouraged to apply. Qualifications - Bachelor’s Degree in Nursing, preferred - 2+ years specialized nursing experience in outpatient substance use disorder treatment preferred - Embrace a harm reduction philosophical approach to care - Compassion, empathy, and deep dedication to patient care - Excellent written and verbal communication - Extraordinary customer service skills, computer skills, and record keeping - Ability to handle multiple tasks simultaneously and prioritize based on severity of need - Ability to achieve specified outcomes in collaboration with all members of the leadership team - Demonstrates quality in clinical performance as evidenced by creativity in problem solving and interdisciplinary communications - Ability to work collaboratively with medical staff including Clinicians, Care Advocates, Peers, Case Managers, and colleagues in all aspects of care provision - Experience in office-based nursing preferred - Knowledge of Hepatitis C, HIV preferred - Membership in a relevant professional nursing organization or specialty certification preferred - A dedicated, private workspace with a lockable door and high-speed internet - Due to privacy protocols, we are unable to employ individuals who are or have previously been patients at Boulder Care Requirements - 40 hours per week (salaried) - Shift Options: - Monday-Friday - 11am - 7pm EST (8am - 4pm Pacific Time) - 1pm - 9pm EST (10am - 6pm Pacific Time) Benefits - Health, Dental and Vision coverage through Cigna - Short-Term Disability - Mental Health Services - 4 weeks of PTO accrued per calendar year with a tenured increase to 5 weeks at 2 years of employment - Sick leave accrued at 1 hr for every 30 hrs paid - 9 Paid Holidays per year - 12 weeks of 100% paid parental leave for the birth or adoption of a child (eligible after 6 months of employment) - 401(k) retirement savings - Remote friendly with hardware provided to complete your work duties - We also cover costs associated with licensing, credentialing, and malpractice

Role Description Performs a variety of registration, insurance verification, scheduling and billing duties in support of inpatient and outpatient access to medical services. Completes complex tasks. May aid or train other Representatives in responsibilities. - Performs admissions, registration and scheduling activities. - Obtains necessary demographic and insurance information and enters data into computer system, which may include patients on Medicare/Medicaid. - Verifies patient insurance coverage and other related data. - Obtains patient insurance authorization required for services. - Documents authorization approvals and denials in computer systems. - May financially screen patients, evaluating and assessing all self-pay patients pre-registered or inpatient/outpatient, to establish method of payment. - Informs and counsels patient/patient representative regarding available financial assistance. - Collects money due from patient at time of service. - May perform billing, receivable and related functions. - May follow through on any open self-pay accounts including monthly payment amounts for purposes of collection. - Assists and/or trains new employees as instructed by supervisor or manager. - Performs related duties as required. Qualifications - High School Diploma or equivalent required. - 3-5 years of relevant experience, required. Requirements - Remote position. - MONDAY, TUESDAY, WEDNESDAY 10AM-6PM AND EVERY SATURDAY AND SUNDAY + ALL HOLIDAYS 8AM-4PM. Benefits - The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. - When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).