• Engage with customers and partners to renew subscription and support revenues • Lead renewal contract negotiations and achieve on-time contract booking • Understand and consistently apply Accela’s sales and renewal processes, policies, and approval requirements. • Build renewal quotes and maintain accurate customer and contract data in Salesforce CPQ • Leverage AI tools to draft, refine, and personalize renewal communications, ensuring clarity, professionalism, and adherence to timelines • Proactively identify renewal risk using customer engagement signals, contract complexity, and historical patterns; escalate risks early and appropriately • Maintain disciplined renewal management practices to support accurate forecasting and predictable outcomes • Drive renewals to close within committed timeframes and clearly communicate risk, slippage, or dependencies to stakeholders • Assist cross sell / upsell opportunities and work with field sales team to generate incremental revenue • Meet or exceed renewal quotas

Role Description The Account Representative I - Charge Entry is responsible for receiving and validating fee tickets from practice locations and completing and submitting super bills for provider services. Qualifications - Strong attention to detail - Excellent communication skills - Ability to work in a fast-paced environment Requirements - High school diploma or equivalent - Experience in a healthcare setting preferred - Proficiency in data entry and computer skills Benefits - Competitive hourly pay: $15-$18/hr - Health, dental, and vision insurance - Retirement savings plan - Paid time off and holidays Company Description Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes: - Three hospitals - Four medical parks - Andrews Institute for Orthopaedic & Sports Medicine - An extensive primary and specialty care provider network With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida. Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.

Role Description The Account Supervisor is responsible for overseeing the day-to-day execution of an assigned portfolio of projects, ensuring all agency deliverables align with client objectives and are completed within established quality, budget, and timeline expectations. This role plays a key part in maintaining strong client satisfaction by identifying opportunities to improve operational efficiency, optimize workflows, and strengthen cross-functional collaboration. Serving as a primary agency contact for ongoing project execution, the Account Supervisor is responsible for building and maintaining trusted client relationships while ensuring seamless communication across internal teams. In addition, this role provides oversight and mentorship to Account Executives, supporting their development while ensuring work is delivered accurately, efficiently, and at the highest standard. Qualifications - 4-6 years of relevant experience in account services within an advertising agency or related industry required - Bachelor’s degree required; advanced degree in business, science, or a related field preferred - Experience supporting multiple brands, therapeutic areas, and client organizations - Strong organizational, communication, and relationship-management skills - Ability to manage multiple priorities in a fast-paced environment Requirements - Lead day-to-day execution across assigned accounts and projects, ensuring deliverables are completed on time, within budget, and aligned with client objectives and quality standards - Serve as a primary client contact for ongoing executional work, maintaining proactive communication, responsiveness, and strong client relationships - Partner cross-functionally with Strategy, Creative, Medical, Operations, and Project Management teams to support seamless workflow management and integrated execution - Identify opportunities to improve operational efficiency, optimize workflows, and strengthen team collaboration to drive high-quality work and client satisfaction - Anticipate project challenges and proactively develop solutions to keep projects and teams on track - Support preparation for client meetings, presentations, and status updates, ensuring clear communication and alignment across stakeholders - Oversee and mentor Account Executives by providing guidance on timelines, client communication, accuracy, quality of work, and overall professional development - Participate in client-related travel as required, including local (tri-state) and domestic travel, with potential for international travel Benefits - Salary Range: $90,000 - $115,000 - This position may be performed remotely within the United States. - For candidates located outside the New York City area, compensation will be adjusted to reflect the applicable market for the employee’s primary work location. - Final compensation will be determined based on geographic location, experience, qualifications, and other job-related factors. Company Description BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we’re hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth.

Role Description The Supervisor is responsible for the supervision and leadership of the Patient Account Representatives, both on-site and telecommuters. Directly responsible for the interviewing, hiring, training, scheduling, and monitoring of staff as well as all aspects of A/R Management and Performance Management. Attend meetings and respond timely to all requests, including completion of accounts referred to the Supervisory Desk. - Identify performance deficiencies and opportunities and implement action plans as appropriate. - Effectively maintain a work environment which promotes communication to stimulate the morale, engagement, and growth of subordinates. Qualifications - Very good written and verbal communication skills - Strong interpersonal skills - Strong technical skills, including PC and MS Office Suite knowledge - Proficient in building a strong team to meet performance goals - Effectively manages multiple tasks - Displays sound judgment and reasoning abilities - Creative and innovative thinking - Achieves results with accuracy and precision - Advanced knowledge of healthcare A/R - Excellent working knowledge of Patient Financial Services operations with specific focus on Inpatient and Outpatient Managed Care and Commercial payors (i.e., Medicare regulations and compliance; HIPAA) - Proficient in Microsoft Office (Word and Excel) - Advanced writing skills - Ability to provide advanced customer service - Ability to train and coach staff - Ability to multi-task - Strong leadership and organizational skills Requirements - High School diploma and/or equivalent education - 4-7 years' experience preferred - Advanced knowledge of UB-04, EOB interpretation, CPT and ICD-9 codes - Supervisory experience or demonstrated leadership Benefits - Medical, dental, vision, disability, life, and business travel insurance - Paid time off (vacation & sick leave) – min of 12 days per year, accrued at a rate of approximately 1.84 hours per 40 hours worked - 401k with up to 6% employer match - 10 paid holidays per year - Health savings accounts, healthcare & dependent flexible spending accounts - Employee Assistance program, Employee discount program - Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance - For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act