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We empower the restaurant community to delight guests, do what they love, and thrive.
Senior Software Engineer, Support AI
Location
United States
Posted
75 days ago
Salary
$159K - $254K / year
Seniority
Senior
Job Description
Senior Software Engineer, Support AI
Toast
• Drive end-to-end development of voice and chat AI systems • Build and evolve integrations with third-party AI platforms and internal Toast systems • Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences • Make technical decisions grounded in production data • Partner closely with product, support operations, and AI/ML engineering teams • Contribute to technical design and architecture discussions • Mentor and support other engineers through code reviews and technical guidance
Job Requirements
- 5+ years of experience in software engineering
- Strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages
- Proven ability to own complex features or projects end-to-end
- Experience building integrations with third-party APIs or platforms
- Comfortable working in ambiguity and making pragmatic tradeoffs
- Strong collaborator across product, operations, and technical teams
- Proficient with AI tooling such as Cursor, Claude, and MCP servers
- Self-starter who takes ownership of problems
Benefits
- Competitive compensation and benefits programs
- Flexibility to meet Toasters’ changing needs
- Learn more about benefits at https://careers.toasttab.com/toast-benefits
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