• Lead and manage a team of Professional Services Engineers, supporting their growth, performance, and day-to-day delivery across customer engagements. • Develop team members through regular 1:1s, coaching, feedback, and career conversations that help them grow their technical and consulting skills. • Own delivery outcomes across your team’s portfolio, including implementations, migrations, advisory services, and statement of work engagements. • Monitor project health, identify delivery risks early, and step in directly or escalate when needed to keep customer work on track. • Partner with Technical Architects, Engagement Managers, Sales, and Customer Success to plan, scope, resource, and support successful services engagements. • Track team utilization, customer satisfaction, and escalation trends, and use those insights to improve team performance and operational effectiveness. • Act as a senior escalation point for complex customer situations, helping guide resolution while maintaining a high bar for service quality. • Contribute to the continuous improvement of Professional Services processes, tooling, knowledge sharing, and delivery standards across the broader organization.

Role Description We are looking for a Senior .NET Engineer for maintaining, fixing, and improving a suite of legacy enterprise applications for a high-profile entertainment industry client. This role requires a seasoned engineer who is comfortable navigating complex, multi-generational codebases spanning VB6 through modern .NET Core, someone who can diagnose issues quickly and deliver pragmatic, stable solutions. Key Responsibilities - Maintain, debug, and enhance a portfolio of legacy desktop and web applications across multiple technology generations - Triage and resolve production issues in WinForms-based desktop apps and API/middleware services - Collaborate with client stakeholders and cross-functional engineering teams to understand business requirements - Refactor and improve legacy code where appropriate without disrupting existing functionality - Document findings, workarounds, and architectural decisions for knowledge transfer - Support integrations between legacy systems and modern API layers Qualifications - 5+ years of professional software development experience - Strong proficiency in VB.NET and C# (7.x / 8.x) - Hands-on experience with .NET Framework (4.0, 4.5, 4.8) and .NET Core (3.1+) - Experience working with or supporting VB6 applications - Familiarity with WinForms desktop application development - Experience building or maintaining REST APIs and middleware services - Ability to work independently in unstructured, legacy codebases with minimal documentation Nice to have - Exposure to Angular (v6, v9, or v12) for understanding front-end integrations - Experience with Outlook Add-In development (.NET Framework) - Background in the entertainment, talent management, or media industry - Prior experience in a nearshore delivery model Employment Type - Contract Company Description Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR.

• Provide first- and second-level support for healthcare IT systems, including troubleshooting and resolving technical issues. • Respond to user inquiries via phone, email, and ticketing systems in a timely and professional manner. • Participate in a rotating schedule to monitor the support queue, triage incoming tickets, and assign them to the appropriate product or functional team. • Collaborate with IT, Product, and Engineering teams to escalate and resolve complex issues. • Maintain detailed records of incidents, solutions, and workflows in the ticketing system. • Assist with system updates, installations, and user onboarding for new software and hardware. • Contribute to the continuous improvement of support processes and knowledge base. • Ensure compliance with regulatory standards and internal IT policies. • Support key customers and maintain positive relationships, providing updates and guidance as needed.

• The Resident Engineer position oversees technical advisory to the customer to ensure compliance with the obligations stated in the Contract Service Agreement (CSA). • Resident Engineers are in charge of all technical aspects on the execution of the contract which include (not limited to): Align with CPM all resources, and logistics required to perform services and maintenance activities on customers' site/property. • Provide technical advisory and supervision to customer in routine maintenance activities. • Actively support the customer during preventive/corrective maintenance. • Support troubleshooting in case of trips/unplanned events. • Manage inventory of spares to ensure compliance with contract guarantees. • Provide technical direction and guidance to craft labor in support of a power equipment outage.