• Perform recalculations and amendments of tax and labor obligations (e.g., DAS, payroll, eSocial, DCTFWeb); • Conduct analyses and reviews of tax and labor assessments; • Perform Fator R inclusions and simulations, ensuring correct classification of companies; • Support the delivery of ancillary obligations and compliance with tax and labor deadlines; • Participate in process mapping and improvement, suggesting more efficient and secure practices; • Work collaboratively with other departments to ensure compliance and quality in deliverables.

• Act as the primary escalation point for critical and high-impact customer issues • Lead and perform hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, normalization • Address network security, IDS/IPS, endpoint, and cloud telemetry issues • Participate directly in support ticket rotation, including on-call and weekend coverage • Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented • Engage directly with customers during Severity 1 / business-impacting incidents • Communicate clearly and confidently with security teams, architects, and leadership • Set expectations, provide status updates, and lead incident resolution calls • Translate technical findings into actionable customer guidance • Work closely with Engineering, Product, DevOps, and SOC teams • Advocate for supportability and operational readiness in new releases • Provide feedback from customer issues to influence product improvements • Assist with release validation, upgrades and complex customer deployments

• Provide technical support for Android applications, identifying and resolving issues in a timely manner. • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. • Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles. • Understanding of mobile application security is an added advantage. • Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support integrating innovative approaches for sustained competitive advantage. • Maintain a high level of customer satisfaction through timely 2 way updates between Zimperium and customer, take ownership of reported customer issues, and ensure problems are resolved within Zimperium defined SLAs.

• Providing Technical Support in analysis to the UpGuard Community and staff globally while providing world-class enterprise support for our customers. • Responsible for all technical inquiries including collaborative and cross-departmental escalations with our security committee and engineers. • Updating, Maintaining, and developing all internal and external knowledge base documentation. • Upskilling and educating our community on how to maximize their success within our platform. • Manage communications with our security engineers and customers on ticket escalations. • Analyze, investigate, and remediate risks identified in the community’s attack surface. • Advocate on behalf of the UpGuard Community with the product team to implement features, improvements, and analysis.