Role Description We’re looking for a sharp, persuasive, and highly organized Onboarding Specialist who can convert new leads into committed clients while managing the full onboarding process with confidence and professionalism. This role requires someone who understands sales psychology, thrives under pressure, and knows how to negotiate with assertive and detail-driven professionals — including lawyers. You must be able to guide clients through onboarding, handle objections without hesitation, close deals quickly, and set the foundation for long-term success. Key Responsibilities - Client Conversion & Sales - Take warm and hot leads and convert them into signed clients through confident, strategic communication. - Handle objections and concerns with strong, structured rebuttals. - Negotiate terms with clients — including attorneys — while maintaining professionalism and control. - Present service value clearly, overcome resistance, and secure commitment. - Onboarding Process Management - Lead clients through the entire onboarding process from first contact to activation. - Ensure all documents, agreements, and required information are collected quickly and accurately. - Clearly explain service terms, expectations, timelines, and deliverables. - Coordinate with internal teams to deliver a smooth, fast transition from onboarding to operations. - Relationship & Communication - Build trust and authority from the first interaction; maintain a confident, advisory tone. - Manage tough personalities — including demanding, skeptical, or high-expectation clients — without losing control. - Act as the client’s primary onboarding contact and set clear communication boundaries. - Ensure clients feel supported, informed, and confident throughout the process. - Operational Excellence - Maintain detailed records of all onboarding actions, notes, and commitments. - Identify breakdowns in the onboarding pipeline and recommend improvements. - Track performance metrics including conversion rate, onboarding speed, and retention impact. - Provide feedback to leadership on client behavior, recurring objections, and market trends. Qualifications - Proven success in sales, client onboarding, account management, or business development. - Strong negotiation skills — able to handle high-authority individuals (lawyers, executives, etc.). - Excellent verbal and written communication; confident, concise, and persuasive. - Ability to manage multiple clients simultaneously in a fast-moving environment. - Strong emotional intelligence: can read client behavior and adjust strategy instantly. - Experience with CRM systems and organized documentation practices. - Comfortable in high-pressure, target-driven roles. Personality & Behavioral Traits - Assertive but respectful — you control the conversation without being aggressive. - High confidence and presence, especially in tough negotiations. - Fast learner with strong business judgment. - Solution-focused mindset; you don’t get rattled easily. - Persistent and disciplined — you follow up until the job is done. - Strong closer mentality with a service-oriented approach. Performance Metrics - Conversion rate (leads → signed clients) - Speed of onboarding completion - Quality and accuracy of onboarding documentation - Client satisfaction during onboarding - Ability to reduce churn through strong relationship building Why This Role Matters This position sets the tone for every client relationship. You are the first high-impact human interaction clients have, and your ability to negotiate, convert, and onboard effectively determines the success of the entire engagement. If you’re driven, persuasive, and comfortable negotiating with demanding professionals, this role is built for you. Benefits - Long-Term Opportunities: Build a lasting professional relationship with us. - Fully Remote: Work from the comfort of your home—no onsite travel required. - Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. - Wellness Support: Access in-house psychological and wellness coaching services. - Holistic Growth: Free access to coaching programs that support your personal and professional development. - Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses.

• Owning the paid media strategy across multiple regions for app and web acquisition • Planning, launching, and optimizing full-funnel campaigns across Google, Meta, TikTok, and programmatic channels • Leading client strategy, quarterly business reviews (QBRs), and performance storytelling • Partnering with creative and analytics teams to enhance campaign creatives, tracking, and measurement • Mentoring media buyers and setting high standards for campaign execution

Role Description GiveDirectly is experiencing an exciting period of growth and is looking to hire a Flex Senior Manager to lead programming across the countries in which we operate. In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new and existing programs. This is an opportunity to drive impact and innovation in the cash sector when cash is receiving unprecedented attention and interest in the public eye. Location: This role is fully remote but must overlap with an East Africa timezone by at least 4 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time. Travel: You will be expected to travel on short notice and might need to spend significant time in any of GiveDirectly’s countries of operation. Estimated travel is ~50-60%. Reports to: Chief of Staff, Programs Level: SM What you’ll do: - End-to-end project management - Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution - Design operational models for new programs, including assessing trade-offs of different design decisions (e.g., targeting, payments, customer service) - Define, track, and report operational and efficiency metrics - Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk - Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support - Project and People Management - Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects - Directly manage one or more Managers to deliver high-quality operations and programming - Create a strong team culture rooted in GD’s values. Cultivate and grow exceptional talent. - Establish and maintain high-quality relationships with donors and operational partners - Drive communication and alignment across a variety of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers - New business development - Contribute to project design and project-manage new opportunities - Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal - Identify and pursue fundraising opportunities for new programs - Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space Qualifications - Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. - 4-7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics) - Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions - Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences - Enthusiasm for dynamic environments, which may lack a pre-defined playbook for success and involve significant “learning by doing” - Ability to approach tasks with resourcefulness and to work in a highly self-directed manner - Ability to manage day-to-day operations while simultaneously building more robust, efficient systems - Experience and high comfort level working in developing-country or high-risk settings Requirements - Understanding the context in our countries of operation strongly preferred - Experience working in conflict settings - Fluency in multiple other GiveDirectly working languages (French, Portuguese) Benefits - A supportive team that works hard and cares hard - A robust health benefits plan (exact details will vary by country) - Flexible paid time off that staff is encouraged to take - Allowances for desk set-up and learning and development Compensation - United States - Base Salary: $109,200 - Bonus at Target Performance: 10% (~$10,920, with potential for upside) - Estimated Total Compensation at Target: $120,120+ - Annual Benefits Stipend: $21,393 - United Kingdom - Base Salary: £71,400 - Bonus at Target Performance: 10% (~£7,140, with potential for upside) - Estimated Total Compensation at Target: £78,540+ - Annual Benefits Stipend: £2,760 - Kenya - Base Salary: $77,500 - Bonus at Target Performance: 10% (~$7,750, with potential for upside) - Estimated Total Compensation at Target: $85,250+ - Annual Benefits Stipend: $8,453

• Assesses, plans, implements, and coordinates holistic care management activities • Develops or assists with developing personalized care plans/service plans for long-term care members • Educates members and their families/caregivers on services and benefits available • Assists with developing and continuously assessing ongoing long-term care plans • Works to identify providers, specialists, and/or community resources needed • Coordinates and manages appropriate services between the member and care provider team • Monitors care plans/service plans, member status, and outcomes • Provides recommendations to care plan/service plan based on identified member needs • Identifies problems/barriers for long-term care management • Provides resource support to members and their families/caregivers • Reviews long-term care member data to identify trends • Reviews referral information and intake assessments