Fivetran is the leader in automated data integration, delivering ready-to-use connectors that adapt to change.
Account Manager, Enterprise
Location
Japan
Posted
24 days ago
Salary
0
Seniority
Senior
Job Description
Account Manager, Enterprise
Fivetran
• Be the primary relationship owner for a book of existing customers in Japan: retention, renewals, upsells and adoption-driven expansion. • Build trusted executive and technical relationships with customers (in Japanese and English). Run regular business reviews and create expansion roadmaps tied to business outcomes. • Drive customer adoption of Fivetran connectors and platform features through consultative, use-case driven conversations — translate technical capability into measurable business value. • Manage the full contracting lifecycle for your book: planning, strategy, negotiation, amendments and execution (working closely with Legal and Sales Ops). • Provide timely and accurate forecasts for renewals, expansions and amendments; keep Salesforce and forecasting tools up to date. • Partner cross-functionally with Customer Success Managers, Sales Engineers, Product, Marketing and Partners/SIs to deliver excellent outcomes and smooth implementation/migration projects. • Act as the escalation owner when issues arise; resolve problems quickly and transparently while protecting the customer relationship. • Capture and communicate customer feedback, competitive intelligence and product requests to influence product and go-to-market strategy. • Create customer advocates and referenceable success stories for the Japan market. • High customer satisfaction (CSAT / NPS) and strong customer health metrics across your book. • Consistent, predictable renewals and measurable ARR expansion driven by adoption and consumption. • Accurate, timely forecasting and clean CRM hygiene. • Strong, long-term partnerships with customers and local partners/SIs. • As part of our commitment to setting new hires up for success, all new sales team members attend a one-week, in-person Revenue Bootcamp during their second week at Fivetran. This bootcamp, held at one of our designated company locations, requires travel and is a mandatory part of the onboarding process.
Job Requirements
- Native Japanese speaker with strong professional English (daily business and executive communication).
- 3+ years (preferably 4–7) of demonstrated success in SaaS Account Management, Customer Success, or Enterprise AE roles managing renewals, upsells and contracting.
- Strong project management skills — able to coordinate multi-stakeholder technical projects, migrations and onboarding programs end-to-end.
- Exceptional personal integrity and customer centricity — you build trust and act with transparency.
- Highly detail-oriented: excellent contract/review discipline, accurate forecasting, and clear documentation.
- Proven negotiation experience handling renewals, amendments and commercial conversations.
- Experience with CRM and forecasting tools (Salesforce preferred) and strong organizational skills to manage many concurrent accounts.
- Comfort working cross-functionally and influencing without formal authority.
- Familiarity with data platforms, ETL, analytics, or engineering teams is strongly preferred (ability to have technical conversations with architects and analytics leaders).
- Ability to travel domestically as customer needs require.
Benefits
- 100% employer-paid medical insurance
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
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