• You will manage day-to-day project and program management activities, supporting your team to deliver quality outcomes. • Developing and executing project plans, focusing on achieving project goals and objectives. • Leading cross-functional teams to ensure the successful implementation of project activities. • Collaborating with stakeholders to identify project requirements and define project scope. • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement. • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner. • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies. • Contributing to organizational growth through effective project leadership and strategic planning.

Role Description The Clinical Team Support Coordinator is responsible for supporting assigned clinical care teams in the ongoing management of patient care with particular emphasis on monitoring the attainment of episode goals, clinical documentation, workflow, missed visits, among other items to ensure the highest quality clinical outcomes for the agency’s patients. - Provide clinical support for assigned care teams. - Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc. - Evaluate and address customer concerns, including documentation and resolution of same. - Participate in staff meeting agenda and in-services as directed. - Enter related home health coordination notes into HCHB and Salesforce. - Audit clinical records for completeness on an ongoing basis and work with professional clinicians to ensure compliance and comprehensive documentation. - Review Visit Time Exception. - Process and resolve unverified visit. - Review/Clear Held Claim. - Review Vital Sign Alert. - Review and Mail Bill of Rights from Team Cord Notification Task. - Add/Update Facility. - Assist in triaging patient visits/needs as applicable. - Payroll audit corrections. - Consent reports. - Incoming patient calls. Qualifications - Must be able to use good and sound clinical judgment. - Must be able to document accurately and appropriately. - Must work well in a team environment. - Must hold, in good standing, a license as a Practical Nurse or Registered Nurse issued by the state of practice. - Must be empathetic, non-judgmental, tactful, responsible, professional, and organized. - Proficient in Microsoft Office Suite. - A minimum of two (2) years of experience working as an LPN/RN including some medical/surgical experience and/or an acute care or home care setting is preferred. Requirements - Must have and maintain in good standing a professional license, certificate, or registration, as applicable. Benefits - Competitive Pay: With opportunity for advancement. - Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from. - Supplemental Benefits: Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered. - Generous PTO Packages. - Retirement: Save for your future with our company offered 401k plan and pension. - Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan. - Benefits may vary based on your employment status.

Role Description The Clinical Team Manager (CTM) will report to the Associate Director of Stars within the Optum Enterprise Care Services department. The CTM directly supervises a team of 10-20 clinical pharmacists as they perform clinical consults with members of the UAH program. They will be responsible for working with our Operations team on the daily workflow ensuring we are staying on target for our yearly Stars goals for all metrics, ultimately helping our plans try to achieve 4 and 5 stars. They will be engaging and coaching their team members to meet or exceed established productivity and quality metrics. The CTM will work with their direct reports in utilizing the UHG Common language of Leadership (CLL) tool to select and achieve development goals and assist with developing future talent. They will be integral in identifying, hiring, and onboarding new talent for our team as we expand our model of care. Additionally, the CTM will be an integral part of our UAH team and work with varying disciplines in innovating new programs and initiatives to continue towards plan excellence. They will stay engaged throughout the process, helping the department reach the yearly goals together as a team. Schedule for this position is Monday-Friday 9am - 5:30pm local time. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Leading and implementing day-to-day workflow priorities - Developing staff. Drive employee engagement across the team and the department - Hiring and onboarding of new team members - Managing the team members’ day-to-day activities, to guide all team members to achieve or exceed production and quality metrics - Coaching and performance improvement plans for team members who fail to meet established metrics - Assist with various projects with the Program Management, Account Management, Quality, and Operations teams to improve program performance - Lead training programs related to Productivity, Quality, Health Literacy, and Medicare Stars/HEDIS initiatives - Working with Pharmacy Senior Leadership to adapt team plans and priorities to address business and operational challenges - Communicating organizational priorities and vision to team members - Covering day-to-day workflow priorities Qualifications - Doctor of Pharmacy degree or Equivalent Experience - Active, unrestricted pharmacy license - 5+ years of experience in Clinical Pharmacy Practice - 3+ years of experience in Call Center - 1+ years of experience in management (or equivalent senior clinical pharmacist experience) - Experience with Medicare STARs & HEDIS Measures Requirements - MBA/MPH Degree - Active, unrestricted pharmacy license in one of the states considered as Restricted (ID, KY, LA, MD, OR, TN, MD) - Certified Geriatric Pharmacist - Board certification by the Board of Pharmacy Specialties (BPS) - Medication Therapy Management (MTM) Experience - Proficient with Microsoft Word, Excel, Outlook, PowerPoint - Bilingual in Spanish, Mandarin/Cantonese, Korean, or Vietnamese - Proven excellent written and verbal communication and relationship building skills - Demonstrated ability to work independently, as well as a member of a team - Demonstrated ability to manage multiple complex, concurrent projects Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

Role Description This is a NIGHT shift position. As our Clinical Informaticist - Virtual Support, you will promote IT understanding, integration, and application in healthcare. Every day you will: - Address complex challenges, liaise between clinical care and IT. - Support the full lifecycle of clinical technology projects. - Drive system standardization and optimization. - Contribute to patient safety and quality through workflow integration, technology enhancements, and clinical dashboards. - Provide informatics expertise in curriculum design, EHR training, and competency validation. Additional responsibilities include: - Providing virtual first-line support for technology issues, troubleshooting, and resolving problems whenever possible. - Ensuring clear, accurate, and courteous communication with customers throughout the process using a virtual platform. - Maintaining a strong understanding of clinical workflows, Epic applications, and network performance. - Engaging in moderate/complex troubleshooting and developing detailed documentation that complements workflows. - Accurately documenting and triaging incidents and service requests, escalating issues as needed to appropriate teams. - Leveraging internal resources and collaborating with other teams to effectively resolve issues and minimize customer interruptions. - Creating and maintaining support documentation, knowledge base articles, and user guides. - Contributing to the development of training materials. - Participating in the orientation and training of new hires, mentoring team members, and creating and maintaining internal training materials. - Providing virtual one-on-one support to end users. Qualifications - Registered Nurse, Pharmacist, or Physical Therapist Required. - Bachelor's degree in healthcare discipline required. - 1-3 years Informatics or EHR support experience at a regional or local level required. - 4-6 years experience in a clinical setting, upon hire. - Extensive experience in Clinical and/or HealthCare Business Applications, upon hire. - EHR support experience, upon hire. - EPIC Certification, upon hire. Requirements - 1-3 years Virtual Support Experience, upon hire (preferred).