BCD

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings, and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com . Get to know us by reading our blog and checking out our social media: Blog LinkedIn Instagram Facebook

Manager, IPCM

Location

Colombia + 2 moreAll locations: Colombia | Mexico | Costa Rica

Posted

54 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Manager, IPCM

BCD

Role Description The Lead Manager, Client Shared Services, is accountable for the functional areas of CSS IPCM Operations. Within this role, the Lead Manager will have direct reporting lines (which may include IPCM Managers) and is accountable for resources as their leader, coach, performance reviewer, and compliance and accountability owner. - Develop, mentor, and coach members of the team - Develop and implement service level and quality standards, ensuring the team meets or exceeds expectations - Create and execute plans – provide clear and accurate documentation and ensure transparency of all work is available to the business in real-time - Manage change; coordinating efforts that contribute to organizational success - Be accountable for several key client-facing areas of CSS, which requires a high level of coordination and consultation to ensure that customer expectations are satisfied - Be a key driver as it relates to the Implementation support area, ensuring that client implementation objectives and deliverables are consistently met Qualifications - Previous experience in the travel industry - Experience in leading global teams - Proven success in leading projects in travel management operations - Advanced knowledge of Word, Excel, and PowerPoint - Excellent communication skills (written and oral) in English - Must be reliable and flexible with working hours based on the needs of the projects Benefits - Flexible working hours and work-from-home or remote opportunities - Opportunities to grow your skillset and career - Generous vacation days so you can rest and recharge - A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools - Travel industry professional perks and discounts - An inclusive work environment where diversity is celebrated

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