Working Location: FLORIDA, MIAMI; MASSACHUSETTS, WESTBOROUGH; MINNESOTA, BROOKLYN PARK; NATIONWIDE; PENNSYLVANIA, BREINIGSVILLE; PENNSYLVANIA, CENTER VALLEY; TENNESSEE, BARTLETT Workplace Flexibility: Remote For more than 100 years, Olympus has focused on making people’s lives healthier, safer and more fulfilling. ​​ ​ Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives. ​ Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy. Learn more about Life at Olympus: https://www.olympusamerica.com/careers. Job Description The role ensures the seamless regional execution of the CRIM (Customer Requirements and Information Management) framework by coordinating customer request handling, driving data consistency, and facilitating collaboration between local Sales Business Centers (SBCs), Global CRIM, and Upstream stakeholders. This role plays a central part in safeguarding Olympus’ compliance and revenue by ensuring that all regional responses to customer ESG/EHS/BCP/Material Compliance requirements are facilitated, validated, and aligned with global standards, along with ensuring efficient availability of data for RFPs/ Tenders. The position bridges regional operational execution with global strategic direction, fostering efficiency, transparency, and stakeholder engagement. Through structured reporting, training, and process improvement, the role strengthens Olympus’s ability to respond to customer inquiries consistently and competitively. Job Duties - Request Intake & Validation: Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results). - Bridge Local SBC & Global CRIM: Ensure all SBCs apply CRIM tools (AI Assistant, Golden Rules, Ticketing, Teams) correctly. Connect local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, managing downstream ticket operations and follow-up. - Bridge Global CRIM & Upstream Functions: Train & guide upstream receivers on CRIM process, and coordinate between them and the MBCs of the respective region. Maintain regular information exchange on customer requests and upstream developments to ensure aligned and compliant answers. - Advance CRIM Tools & Data Reporting: Support refinement of CRIM-related IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. Develop automated reporting and KPI tracking to enable data-driven management decisions and improved visibility of CRIM impact. - Continuous Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency. - Regional Transparency & Reporting: Oversee request volumes, workloads, and bottlenecks. Report risks, delays, and resourcing needs to Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams. - Stakeholder & Customer Interaction: Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, Assent). - Knowledge Sharing & Enablement: Train local teams on CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting. - Quality & Compliance Assurance: Monitor regional regulations from Government, ensuring all responses align with Olympus’s global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage. - Other duties as assigned Job Qualifications Required: - Degree in Business Administration, Data Analytics, Sustainability, or a related field (MBA preferred). Additional certifications in process management, data analytics, or sustainability reporting are an advantage. - Minimum of 8 years of proven experience navigating complex, cross-functional projects in a matrix organization, ideally within a global MedTech, manufacturing, or corporate environment. - Demonstrated track record in process optimization, project management, or customer information management, preferably related to ESG, EHS, or compliance topics. - Solid background in data management, KPI tracking, and reporting, with familiarity in CRM or ticketing systems. - Experience in stakeholder collaboration across corporate, divisional, and regional levels. - Knowledge of compliance and regulatory frameworks relevant to customer request management or sustainability data. - Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights. - Excellent communication and stakeholder management skills, able to influence and align without direct authority. - Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines. - Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting. - Strategic and commercial mindset, understanding CRIM’s impact on business performance (both risk mitigation and top-line contribution). - Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings. - Business fluency in English (spoken and written); additional language skills are an asset. - Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment. Why join Olympus? We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Equitable Offerings you can count on: - Competitive salaries, annual bonus and 401(k)* with company match - Comprehensive medical, dental, vision coverage effective on start date - 24/7 Employee Assistance Program - Free live and on-demand Wellbeing Programs - Generous Paid Vacation and Sick Time - Paid Parental Leave and Adoption Assistance* - 12 Paid Holidays - On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: - Work-life integrated culture that supports an employee centric mindset - Offers onsite, hybrid and field work environments - Paid volunteering and charitable donation/match programs - Employee Resource Groups - Dedicated Training Resources and Learning & Development Programs - Paid Educational Assistance *US Only **Center Valley, PA and Westborough, MA Are you ready to be a part of our team? Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks. The anticipated base pay range for this full-time position is $94,580.00 - $132,412.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual. Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications. At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com. You Belong at Olympus We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply. Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787). Let’s realize your potential, together. It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law. Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations

• Lead and continuously mature the organization’s Internal Quality & Audit Program, encompassing telephonic quality monitoring and operational process audits. • Establish audit governance, methodologies, sampling strategies, scoring frameworks, and reporting standards across all audit activities. • Ensure audit activities align with regulatory requirements, accreditation standards, and organizational risk priorities. • Promote a culture of quality, accountability, and continuous improvement that prioritizes patient safety and harm prevention. • Oversee the established call quality auditing program, including supervision of the Pharmacy Quality Supervisor and audit team. • Ensure consistent scoring, calibration, and inter-rater reliability across call evaluations. • Validate adherence to communication standards, patient education requirements, scripting, and compliance protocols. • Monitor for and address communication breakdowns that could contribute to medication errors, delayed therapy or patient harm. • Partner with call center leadership to translate audit findings into coaching strategies, training initiatives, and performance improvement plans. • Monitor program effectiveness and implement enhancements to improve scoring accuracy, efficiency, and operational impact. • Support implementation, management, and effective utilization of quality management systems. • Conduct risk-based audits to evaluate process integrity, documentation accuracy, and adherence to policies and standards. • Identify process vulnerabilities that could lead to medication errors, therapy delays, privacy breaches, or other patient safety risks. • Develop and maintain audit tools, checklists, and protocols to ensure consistency and scalability. • Design, implement, and maintain a comprehensive internal audit framework for specialty pharmacy workflows, including patient intake and benefits investigation; clinical review and documentation; prior authorization and payer requirements; dispensing, verification, fulfillment, and inventory processes; patient onboarding, counseling, and adherence programs; and accreditation compliance. • Analyze audit findings to identify trends, systemic risks, performance gaps, and improvement opportunities. • Develop dashboards and reports that translate audit data into actionable insights for leadership and operational teams. • Lead root cause analysis and partner with stakeholders to implement corrective and preventive action plans (CAPAs). • Monitor effectiveness of improvement initiatives and adjust audit focus based on outcomes. • Provide audit insights to Risk Management and Compliance teams to support proactive risk identification and mitigation. • Identify control gaps in new or evolving workflows and recommend safeguards. • Escalate high-risk findings and track resolution to completion. • Establish policies, procedures, and documentation standards for audit activities. • Travel up to 25-50% to pharmacy sites, with occasional travel to conferences. • Other duties as assigned.

Company : Highmark Inc.Job Description : JOB SUMMARY This job has primary ownership and oversight over a specified panel of members that range in health status/severity and clinical needs. The incumbent assesses health management needs of the assigned member panel and utilizing data/analytics in conjunction with professional clinical judgement to identify the right clinical intervention for each member. The incumbent will be supported by a multi-disciplinary team and will use clinical judgment to refer members to appropriate multi-disciplinary resources. In addition to identifying the appropriate clinical interventions and referrals, the incumbent will manage an active case load of members in his/her panel that are enrolled in case management. The incumbent conducts outreach to members enrolled in case management including but is not limited to: developing a care plan, encouraging behavior changes, identifying and addressing barriers, helping members to coordinate care, and identifying various resources to assist members in achieving their personal health goals. The incumbent monitors, improves and maintains quality outcomes (clinical, financial and functional) for the specified panel of members. ESSENTIAL RESPONSIBILITIES - Maintain oversight over specified panel of members by performing ongoing assessment of members’ health management needs, identifying the right clinical interventions to address member needs and/or triaging members to appropriate resources for additional support. - For assigned case load, create care plans to address members’ identified needs, remove barriers to care, identify resources, and conduct a number of other activities to help improve the health outcomes of members; care plans include both long and short term goals and plan of regular contacts for re-assessment. - Ensure targeted percentage of patient goal achievement (i.e., realization of member care plan), and other patient outcomes, as applicable, are achieved. - Ensure all activities are documented and conducted in compliance with applicable business process requirements, regulatory requirements and accreditation standards. - Maintain current knowledge and adheres to applicable CMS, state, local, and regulatory agency requirements and applicable standards of practice for case management including those published by CMSA and/or ACMA, as required by the organization. - Other duties as assigned or requested. EDUCATION Required - High School Diploma/GED Substitutions - None Preferred - Bachelor's Degree in Nursing EXPERIENCE Required - 7 years of any combination of clinical, case management and/or disease/condition management experience, provider operations and / or health insurance experience Preferred - Advanced training and experience in cognitive behavioral therapy (CBT), motivational interviewing or dialectical behavior therapy (DBT) - Experience working with the healthcare needs of diverse populations - Understanding of the importance of cultural competency in addressing targeted populations LICENSES AND CERTIFICATIONS Required - Current State of PA RN licensure OR Current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) or WV or DE or NY is required. Other RN license(s), if applicable, must be obtained within the first 6 months of employment. Preferred - Certification in Case Management SKILLS - Written and verbal presentation skills, negotiation skills, and skills in positively influencing others with respect and compassion - Broad knowledge of disease processes - Understanding of healthcare costs and the broader healthcare service delivery system - Proficiency in MS Excel and strong analytic skills with ability to interpret, evaluate and act on clinical and financial data, including analysis of statistical data - Excellent interpersonal/ consensus building skills as well as the ability to work with a variety of internal and external colleagues from all levels of an organization - Ability to work in a high performing team environment that requires flexibility - Demonstrated ability to handle multiple priorities in a fast paced environment. Excellent organizational, time management and project management skills - Self-directed; self-starter, ability to work successfully with indirect supervision and moderate autonomy LANGUAGE REQUIREMENT (Other than English) None TRAVEL REQUIREMENT 0% - 25% PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS Position Type Office-Based Teaches/Trains others regularly Rarely Travels regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (Sales employees) Does Not Apply Physical Work Site Required No Lifting: up to 10 pounds Rarely Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $72,700.00 Pay Range Maximum: $116,600.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Senior Deal Manager As a Contracts/Deal Manager, you’re a shrewd negotiator drawn to the world of cutting-edge technology and the intellectual property that fuels it. A savvy communicator with great people skills, you are comfortable relying on your experience and judgment to navigate ambiguity and adapt to changing circumstances. You are a team player who will be comfortable building relationships with a geographically dispersed team and with stakeholders in other functions and embraces opportunities to shape the future. We’re looking for confident and intellectually curious people with flexible and organized minds. The Deal Manager will need to be a self-starter with an entrepreneurial mindset who is willing to try new ways of doing things, initiate and drive outcomes taking responsibility and accountability. In this client-facing role, you will lead engagement with strategic clients and partners on all contractual matters, acting as a SME on company policy, product licensing, and deal engagement. Collaborating with sales, finance, legal, customer support, product development, marketing, and operations you will drive efficiency and org accountability through contracting process. Reporting into the Director of Deal Management, you will leverage your extensive contracting experience gained in developing and negotiating complex software, cloud, services, and partnership agreements to promote and implement pragmatic solutions to client and partner relationships. What you will do: - Drafting and negotiating various forms of simple to complex customer and partner agreements including SaaS terms of service, software licenses, professional services agreements, transfer agreements, channel agreements, renewals, and ancillary relationship agreements. - Identify key risks, analyzing the most significant business, financial, and legal concerns and coordinate with company SMEs to deliver pragmatic responses and mark ups to client and partner drafts. - Maintain clear guidelines, policy change requests, and training for approvals with process controls to address key risks. - Participates in the approval process to support informed decisions. Complies with audit, financial (e.g., Sarbanes-Oxley), and system requirements and assists in resolving post-execution non- standard contract modification requests and disputes. - Acts as trusted advisor to senior sales and business leaders in assigned areas of responsibility and work with them to prioritize deal support and implement company objectives to focus on high value activities. What you will need: - Deep practical experience of contract management in the IT and/or business services market with a detailed understanding of key legal/ commercial principles and obligations found in complex software, cloud, and services contracts. - Excellent communication skills, both written and verbal, with strong executive presence capabilities - Proven ability to build strategic relationships internally /with client whilst working virtually. - Flexible, team player able to adapt your thinking / approach and with ability to balance process, compliance and risk management activities while ensuring the business is successful. - Nuanced and sophisticated client-facing skills, with ability to identify and negotiate a fair deal and manage difficult/ tense situations. - Ability to influence different functions and geographies and build consensus at senior levels where lines of authority may not be direct, both inside and outside of the company. - Capable of presenting or escalating issues effectively to high-level sales and business executives. - Proactive problem identifier & solver, able to think laterally and work independently using your own initiative, handling and prioritizing multiple activities & engagements. - Experience in providing guidance and leadership to others, and navigating [virtually] in a large, complex, multi-location & time-zone, matrix management-based organization. - Minimum with Post Grad (Law, Finance, Business or Commers an advantage): 2+ years of experience in the Software, Cloud, and Professional Services Industry - Minimum with Bachelor: 3+ years of experience in the Software, Cloud, and Professional Services Industry - Minimum without Bachelor: 5+ years of experience in the Software, Cloud, and Professional Services Industry - Strong negotiation and relationship management skills, and commercial awareness What you will gain: At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to: · Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career. · Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. · Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of. Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.