• Operational implementation of marketing automation activities in tools such as HubSpot, Salesforce, Braze or Brevo • Setup, maintenance and further development of automated campaigns, workflows and customer journeys • Creation and implementation of email sequences (e.g., drip emails, triggered emails, lifecycle campaigns), including template editing and content integration • Planning, coordination and independent execution of marketing automation projects • Structured organization and prioritization of tasks within ongoing campaigns and projects • Segmentation of target audiences and implementation of automation logic • Thorough quality assurance and testing (content, personalization, delivery logic) • Maintenance and structuring of data in CRM and marketing automation systems • Close collaboration with consulting, creative and tech teams • Documentation of setups, processes and learnings • Support in the analysis and optimization of campaigns

• Design, management and implementation of marketing automation initiatives in HubSpot, as well as in other tools such as Salesforce, Braze or Brevo • Ownership of building, developing and optimizing complex customer journeys and campaign structures • Planning and leading marketing automation projects – from concept to execution • Structuring, prioritizing and coordinating tasks and requirements across multiple projects • Developing and implementing segmentation strategies and data-driven automation logic • Ensuring high quality standards through testing, monitoring and continuous optimization • Managing and improving CRM data structures and ensuring clean data processes • Close collaboration with cross-functional teams from consulting, creative and tech, and advising internal and external stakeholders • Documenting, standardizing and improving processes and best practices • Analyzing campaign performance and deriving concrete optimization measures

• Build and manage ongoing professional relationships with clients and stakeholders • Ensure we maintain relationships at multiple levels within the client • Provide insights to help drive consistent account placements from assigned clients • Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive • Organize training for clients by assessing their needs and communicating with both client and Aspirion departments • Communicate with clients to resolve escalated processing/protocol issues • Conduct performance reviews and executive business reviews with clients, onsite preferred • Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution • Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided • Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services • Analyze trends and report on key performance indicators • Identify and assess client needs to exceed expectations • Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality • Maintain HIPAA certification and compliance • Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues • Ensures any account projects are being worked in a time fashion

Role Description The Remote Patient Success Manager will provide essential administrative and operational support in a healthcare environment, ensuring smooth and effective communication between providers, patients, and the community. This role is provider-driven, focusing on maintaining strong relationships with healthcare professionals, collaborating with community resources, and enhancing patient care by creating a seamless experience for all stakeholders. Key Responsibilities: - Provider Liaison: - Serve as the primary point of contact between healthcare providers and administrative teams. - Assist providers with patient data management, and ensure communications are handled within a timely manner. - Support providers in obtaining patient information and handling any issues related to care coordination. - Ensure all medical documentation is accurate and up-to-date. - Calls in Lab and Radiology results. - Community Engagement: - Act as a liaison between the organization and community resources, fostering strong relationships. - Develop and maintain communication with local healthcare providers, organizations, and services that benefit patients. - Participate in initiatives designed to strengthen the organization's role in the local community. - Foster relationships with home health liaisons servicing assigned buildings. - Patient-Centered Support: - Provide administrative support for patient inquiries, ensuring a compassionate, patient-centered approach. - Ensure patient privacy and confidentiality at all times in accordance with healthcare regulations. - Assist in managing patient records and any follow-up care coordination. - Responsible for appointment reminder calls 72 hours prior to every appointment. - Ensuring every new patient receives an initial care plan call to include same page invitation. - Complete care plan calls on specific cadence. - Facilitate communication between patients and healthcare providers to ensure seamless care delivery. - Assist in forms pertaining to transitions of care (discharges from SNF to ALF, ALF-memory care, ALF-PCH, etc). - During follow-up call requests if refills are needed and send email with requests to Rx team. - Operational Support: - Perform general administrative duties such as document management, data entry, and maintaining accurate records. - Track and report patient feedback to improve overall patient satisfaction. - Compliance & Quality Assurance: - Stay updated on regulatory guidelines and ensure all back-office functions comply with relevant laws and standards (HIPAA, etc.). - Contribute to quality improvement initiatives focused on patient care and operational efficiency. Qualifications - Must reside in Georgia - Associates degree - Licensed Practical Nurse (LPN) license in the state of GA - Strong interpersonal skills and ability to effectively communicate with healthcare providers, community members, and patients. - Exceptional organizational skills with an ability to multitask and prioritize. - Knowledge of healthcare regulations, HIPAA, and patient privacy laws. - Proficiency in using office software (Microsoft Office, Google Suite, etc.) and healthcare management software. Company Description TCPA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs—without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability, veteran status, or any other legally protected status.