Role Description The Remote Patient Success Manager will provide essential administrative and operational support in a healthcare environment, ensuring smooth and effective communication between providers, patients, and the community. This role is provider-driven, focusing on maintaining strong relationships with healthcare professionals, collaborating with community resources, and enhancing patient care by creating a seamless experience for all stakeholders. Key Responsibilities: - Provider Liaison: - Serve as the primary point of contact between healthcare providers and administrative teams. - Assist providers with patient data management, and ensure communications are handled within a timely manner. - Support providers in obtaining patient information and handling any issues related to care coordination. - Ensure all medical documentation is accurate and up-to-date. - Calls in Lab and Radiology results. - Community Engagement: - Act as a liaison between the organization and community resources, fostering strong relationships. - Develop and maintain communication with local healthcare providers, organizations, and services that benefit patients. - Participate in initiatives designed to strengthen the organization's role in the local community. - Foster relationships with home health liaisons servicing assigned buildings. - Patient-Centered Support: - Provide administrative support for patient inquiries, ensuring a compassionate, patient-centered approach. - Ensure patient privacy and confidentiality at all times in accordance with healthcare regulations. - Assist in managing patient records and any follow-up care coordination. - Responsible for appointment reminder calls 72 hours prior to every appointment. - Ensuring every new patient receives an initial care plan call to include same page invitation. - Complete care plan calls on specific cadence. - Facilitate communication between patients and healthcare providers to ensure seamless care delivery. - Assist in forms pertaining to transitions of care (discharges from SNF to ALF, ALF-memory care, ALF-PCH, etc). - During follow-up call requests if refills are needed and send email with requests to Rx team. - Operational Support: - Perform general administrative duties such as document management, data entry, and maintaining accurate records. - Track and report patient feedback to improve overall patient satisfaction. - Compliance & Quality Assurance: - Stay updated on regulatory guidelines and ensure all back-office functions comply with relevant laws and standards (HIPAA, etc.). - Contribute to quality improvement initiatives focused on patient care and operational efficiency. Qualifications - Must reside in Georgia - Associates degree - Licensed Practical Nurse (LPN) license in the state of GA - Strong interpersonal skills and ability to effectively communicate with healthcare providers, community members, and patients. - Exceptional organizational skills with an ability to multitask and prioritize. - Knowledge of healthcare regulations, HIPAA, and patient privacy laws. - Proficiency in using office software (Microsoft Office, Google Suite, etc.) and healthcare management software. Company Description TCPA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs—without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability, veteran status, or any other legally protected status.

• Design, build, and deploy automated email and push campaigns, complex multi-step workflows, and audience segments • Implement personalization logic using user and catalog data, configuring triggers and dynamic content • Develop, document, and enforce best practices and workflows for CRM operations • Build and maintain automated alerting systems that allow the team to detect and respond to campaign issues quickly • Evaluate new tools and technologies, develop repeatable processes to improve team efficiency, and troubleshoot and resolve technical issues

Role Description The Enablement Specialist will work collaboratively with various HMH teams to ensure shared knowledge content is up-to-date and accurate for staff and customer consumption. The Enablement Specialist is responsible for supporting the development, maintenance, and delivery of training assets through HMH’s customer and internal training programs. This includes new hire training, ongoing product and process training, and any identified supplemental training needs. The Enablement Specialist must be a confident presenter capable of managing a class and delivering material in an effective manner. This position requires staying up-to-date with adult learning methodologies, technical writing, and HMH products to create effective and high-value training. Familiarity with using generative AI to create high quality content, and willingness to learn is required. - Work as a part of an Agile Scrum team. - Assist in creating interactive and engaging instructor led and online training courses. - Revise, update, and maintain training courses. - Perform technical review and quality testing of completed courses. - Co-facilitate customer-facing product training. - Adhere to HMH brand, image, and style guidelines in media asset development. - Schedule and deliver training plans on a defined timeline for HMH staff in-person and in a virtual environment. - Maintain current knowledge of HMH products. - Understand and demonstrate proficiency with various teams’ processes and procedures for successful training of staff. - Periodically evaluate training modules and programs for effectiveness and implement improvements. - Actively participate in team meetings, projects, and other initiatives to ensure collaboration, visibility, and support to teams. - Perform other duties as assigned to ensure the success of the team and the entire organization. - Utilize AI to create and refine instructional content. - Travel up to 10%. - Coordinate and lead the development of interactive and engaging instructor-led, online, and video-based learning courses. - Contribute to the development and maintenance of instructional design and development standards. - Leverage best practices in knowledge-centered service to enable teams. - Schedule and deliver standard curriculum plans on a defined timeline for customers and HMH staff. Qualifications - Function as a member of an Agile / Scrum team with proficiency in Agile / Scrum best practices. - Entry level understanding of, and experience with, HMH’s products and services. - Understanding and ability to apply adult learning principles. - Ability to meet tight timelines. - Strong presentation and writing skills to support live and recorded presentations. - Strong video presentation and editing skills. - Skill in using Generative AI to create high quality content. - Experience developing user centric content. - Ability to create meaningful and engaging PowerPoint presentations. - Ability to produce thorough and complete documentation. - Ability to work independently as well as a contributing team member. - Excellent listening skills and a commitment to communicate clearly, completely, and in a timely manner. - Ability to partner with quality evaluators and develop strategies to support staff development opportunities. - Ability to partner with leadership to develop strategies in support of enablement goals. - Ability to organize effectively, determine priorities, and move work forward. - Willingness to accept coaching to remove barriers to effective working relationships. - Strong technical writing skills. - Must be able to perform the physical and intellectual requirements of the role, with or without accommodation. - Exceptional skills in enabling customers and staff, and in maintaining long-term supportive relationships. Requirements - Bachelor’s degree in related field preferred, or an equivalent combination of education and experience will be considered in lieu of a degree. - Experience with HMH products and services. - Minimum 3 years providing training and/or mentoring adult learners. - Minimum 1 year leading multi-learner live training sessions. - Minimum 1 year leading multi-learner partner facing training sessions. - Experience with various authoring tools including Adobe Creative Cloud, Articulate 360, Articulate Rise, MadCap Flare, CAMTASIA, or similar tools. Benefits - Salary Range - $65,000 to $75,000. Our salary ranges are based on national averages. We have wide ranges so we can be flexible and determine compensation based on a number of factors including the candidate’s skills, experience, education, and location. - Our Culture and Benefits - https://careers.hmhco.com/culture_benefits Application Deadline The application window for this position is anticipated to close on April 27, 2026. We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed.

• Maintain monthly recurring revenue for an assigned portfolio of customers by employing proven strategies that drive product adoption • Own the full renewal lifecycle for an assigned book of business, including accurate forecasting, risk identification, and on-time contract execution with a focus on revenue retention • Lead internal and external initiatives through structured account planning, customer business reviews, and cross-functional partnerships with sales, support, professional services, product management, and other teams • Develop and maintain multi-threaded customer relationships, serving as a trusted advisor across a range of customer stakeholders • Analyze customer health metrics and execute adoption and retention strategies using both internal and customer-facing resources • Effectively leverage multi-channel communication strategies, including video, email, phone, and partner engagement, to drive customer outcomes at scale • Identify expansion opportunities through ongoing customer engagement while proactively addressing renewal risk • Represent the voice of the customer within 8x8, advocating cross-functionally and ensuring timely follow-through and communication of outcomes