• Own the product strategy for existing Chat and Knowledge surfaces. • Build a clear recommendation for how these pieces evolve. • Work through ambiguous organizational boundaries and secure buy-in from leadership. • Build business cases and success metrics for recommendations; secure resources for execution. • Balance speed with care and move quickly to validate assumptions and reduce ambiguity. • Communicate clearly and often about the direction of Chat & Knowledge.

• Own and evolve key parts of the patient experience roadmap across web and mobile platforms. • Lead end-to-end product initiatives spanning discovery, definition, execution, and iteration. • Design and optimize patient journeys including onboarding, intake, engagement, adherence, and activation. • Translate patient needs, clinical requirements, and business goals into clear product requirements, workflows, and documentation. • Partner closely with design to deliver intuitive, accessible, and patient-centered UX. • Collaborate with engineering to ensure high-quality, scalable, and timely delivery. • Work closely with clinical and operational teams to ensure digital experiences align with real-world care workflows. • Define and track product success metrics (activation, engagement, retention, adherence, outcomes). • Use data and insights to inform prioritization, experimentation, and continuous optimization. • Act as a strong communicator and influencer, aligning stakeholders and driving clarity across teams. • Contribute to building a strong product culture focused on patient impact and execution excellence.

• Product Ownership: Own product areas across purchase order management, invoice processing and P2P automation. • Product Development: Collaborate with our engineering and design teams to conceptualize and develop new features and products. • Market Research: Conduct market research to identify customer needs, trends, and opportunities. • User Experience: Champion the user experience, ensuring our products are intuitive and meet customer expectations. • Data-Driven Decisions: Utilize data and analytics to make informed product decisions and drive improvements. • Agile Development: Work within an agile development framework, participating in sprint planning, backlog grooming, and other agile processes, balancing strategy and execution in a fast-moving startup environment • Documentation: Create and maintain product documentation, including user stories, feature specifications, and release notes. • Metric Focused: Take accountability for outcomes– not just outputs • AI Champion: Help define, experiment with, and evolve AI-powered product experiences, including how automation, machine learning, and emerging AI tools are applied to real customer problems

• Define, refine, and execute product strategies and roadmaps aligned with business goals and customer needs. • Conduct market and customer research to identify opportunities, validate requirements, and inform prioritization decisions. • Partner with engineering, design, and other teams to translate product vision into features, requirements, and solutions. • Manage the product development lifecycle, including backlog prioritization, release planning, and launch readiness. • Monitor product performance through qualitative and quantitative metrics, and adjust strategy to improve adoption and business impact. • Collaborate with internal stakeholders (sales, marketing, finance, legal, operations, customer success, etc.) to support go-to-market activities and ensure effective product enablement. • Serve as the voice of the customer and evangelize the product internally and externally. • Contribute to organizational best practices, knowledge sharing, and mentoring of peers as appropriate to level. • Perform other duties and responsibilities as required to support business needs.