• Analysis & consulting • Conducting workshops to capture and optimize asset and maintenance processes • Advising on best practices in the EAM/CMMS domain • Translating business requirements into functional system solutions • Configuring workflows, data structures, interfaces and reports in Ultimo • Owning implementation projects from analysis through go‑live • Managing multiple projects in parallel while meeting time, quality and budget targets • Training end users and key users • Close collaboration with product, support and consulting teams

• Own technical adoption for a portfolio of enterprise customers — onboarding, configuration, and integrating Rabbit into their GCP setup until they hit first measurable savings • Be the go-to technical contact when something breaks — investigate, debug, and fix issues across data anomalies, pipelines, and BigQuery cost questions • Advise customers on GCP cost strategy — BigQuery reservation models, slot management, billing mechanics — and how Rabbit fits in • Run technical Q&A, troubleshooting sessions, and hands-on workshops with customer teams • Relay field signal back to Product and Engineering — you’ll have more customer context than anyone, and the core team builds on what you surface • When the product genuinely can’t cover a customer need, build a custom solution to bridge the gap — but the goal is always to fold that need back into the platform, not to maintain bespoke one-offs

• Design and configure Workday Grants Management solutions • Apply deep expertise in the Workday Grants Management product across customer engagements • Partner with customers to elicit, clarify, and document business requirements • Configure Workday Grants Management to align with customer needs and operational realities • Document solution decisions clearly so customers can support and sustain their environment after go-live • Support data conversion, integrations, and testing • Drive project execution and stakeholder alignment • Help customers prepare for and navigate key implementation milestones, from design through testing and deployment • Mentor consultants who are newer to Grants Management • Participate in updating training and knowledge-sharing opportunities that strengthen team capability

Role Description We are growing and looking for an Implementation Specialist to support the successful onboarding, configuration, and training of DealerBuilt solutions for our customers. This role plays a critical part in delivering a seamless implementation experience by guiding clients through the process, ensuring adoption, and helping them achieve their desired business outcomes. The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced, project-driven environment. What You'll Do - Execute software implementation projects in alignment with established project plans, timelines, and quality standards. - Support implementation activities including system configuration, data validation, and solution setup. - Participate in client kickoff, status, and closeout meetings. - Maintain and manage project tasks, follow-ups, and action items for both internal teams and customers. - Communicate effectively with customers, sales, and cross-functional teams throughout the implementation lifecycle (pre-onsite, onsite, and post-onsite). - Gather and document customer requirements to tailor solutions to their business needs. - Train customers on DealerBuilt solutions to ensure adoption and long-term success. - Assist in developing and maintaining implementation and training documentation, tools, and resources. - Identify opportunities for process improvement and share feedback to enhance implementation efficiency and quality. - Support post-implementation activities to ensure customer satisfaction and successful transition. Qualifications - 2+ years of automotive software or dealership experience preferred. - Experience supporting software implementations, onboarding, or training initiatives. - Strong organizational skills with the ability to manage multiple projects simultaneously. - Proven ability to communicate effectively with customers and internal stakeholders. - Ability to understand customer business needs and translate them into system configurations. - Detail-oriented with strong problem-solving skills. - Comfortable leading or supporting client-facing meetings and training sessions. - Proficiency in Microsoft tools (Teams, Excel, PowerPoint, etc.). - Familiarity with project management tools is a plus. - Experience working in a remote or geographically dispersed team environment. - Willingness to travel (up to 50–60%) for onsite customer implementations. - Bachelor’s Degree or equivalent experience. Benefits - Competitive Compensation: This position offers a base salary plus bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization. - Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match. - Fully Remote: Enjoy the flexibility of working remotely while delivering exceptional results for our clients. - Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Responsible Paid Time Off to balance work with life’s other priorities. - Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.