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Foundever logo
Foundever

Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).

CCaaS & UC Recording Engineer

Location

India

Posted

95 days ago

Salary

0

Seniority

Mid Level

Job Description

CCaaS & UC Recording Engineer

Foundever

Role Description As a CCaaS & UC Recording Engineer, we are seeking a dynamic Digital Recordings Specialist to join our team and lead the effort in EMEA within the Digital Recordings space. In this role, you will play a crucial part in ensuring our recordings platforms and adjunct systems are efficient, reliable, and innovative. You will oversee daily operations and collaborate with various teams to meet our technical & compliance requirements. This position offers the opportunity to stay at the forefront of emerging technologies, manage vendor relationships, and contribute to the professional growth of your specialist area. - Oversee daily operations of call recording infrastructure, ensuring all voice and screen recordings are captured accurately and stored securely according to compliance requirements. - Support vendors in system upgrades, new implementations, and troubleshooting of call recording platforms while ensuring minimal disruption to business operations. - Conduct regular assessments of recording quality, storage capacity, and system performance, proposing enhancements to improve reliability and compliance standards. - Lead troubleshooting efforts to resolve call recording issues swiftly, ensuring continuous capture of customer interactions and minimizing data loss. - Maintain comprehensive documentation of recording system architecture, retention policies, encryption standards, and all related data flows. - Effectively manage the support ticket queue for call recording issues, prioritizing critical system failures and compliance-related concerns. - Ensure compliance with data protection regulations, retention policies, and industry standards while maintaining proper access controls and audit trails. - Adhere to corporate security policies and ensure all system changes meet regulatory requirements for financial call recording. - Work effectively in a high-pressure environment where system reliability and data integrity are crucial. Perform detailed technical analysis of recording failures and quality issues. - Stay updated on emerging call recording technologies, compliance requirements, and industry best practices, recommending solutions to enhance monitoring capabilities. - Provide technical guidance on call recording systems, conduct user training, and support quality assurance teams in utilizing recording platforms effectively. Qualifications - 3-4 years of experience at an engineer level working with Voice related systems. - Team management experience preferred. - Proven track record of successful collaboration with global organization partners through projects. - Strong organizational skills, especially in high-pressure environments, with the ability to manage multiple projects effectively. - A collaborative team player who can also work independently with minimal supervision. - Fluent in English, with other languages being a plus. - A proactive attitude, with a passion for learning and keeping up with the latest industry trends. - Microsoft Office Suite: PowerPoint, Excel, PowerBI, etc. Requirements - Strong knowledge of telecom systems and networks, including but not limited to: - Nice Engage – Foundever’s Main Interactions Recording Platform - CCaaS/UCaaS – Genesys, AWS Connect, NICE CXOne, Zoom and Ring Central - WordWatch by BSL - SIPRec - NICE Certified Administrator would be advantageous – but not essential. Benefits - Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business. - Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment. - Competitive compensation. Attractive salary and benefits package. - Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.

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Clinical Data Validation Engineer

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ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Engineer96 days ago
Full TimeRemoteTeam 10,001+Since 1990H1B No Sponsor

Clinical Data Validation Engineer ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Clinical Data Validation Engineer to join our diverse and dynamic team. As a Clinical Data Validation Engineer at ICON, you will work on Clinical Trial Reporting activities delivering listings and visualizations to support Clinical Trials. In addition, you will operate in compliance with Client SOPs and processes. 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Kaufland e-commerce logo

Senior Search Engineer (all genders) | Elasticsearch

Kaufland e-commerce

Elevate e-commerce - and yourself - on a daily basis. Develop the e-commerce of the future with us.

Engineer96 days ago
Full TimeRemoteTeam 501-1,000Since 2015H1B No Sponsor

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Germany

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France
70K - 90K / year
Job Closed
Stefanini Brasil logo

Data Engineer, AWS

Stefanini Brasil

Co-creating Solutions for a Better Future

Engineer96 days ago
Full TimeRemoteTeam 10,001+Since 1987H1B No Sponsor

• Design, develop and optimize Databricks/Spark pipelines (batch and streaming) with a focus on quality, performance and observability. • Integrate and orchestrate data on AWS (S3, Glue, Athena/Redshift), ensuring governance and security. • Build datasets and pipelines for AI/ML (feature engineering, training and inference data). • Deliver end-to-end data solutions for products and BI (ingestion, transformation and provisioning).

Brazil
Job Closed