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NTT DATA Services

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers, and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

BPO Senior Manager

Location

United States

Posted

60 days ago

Salary

$85K / year

Seniority

Lead

No structured requirement data.

Job Description

BPO Senior Manager

NTT DATA Services

Role Description We are seeking a highly experienced BPO Senior Manager to lead operations, drive performance excellence, and ensure high-quality service delivery across our business process outsourcing teams. This role requires strong analytical abilities, deep domain expertise, and proven leadership skills in managing high-volume, process-driven environments. **Must Live in Continental United States** Pay for this role is $85K Key Responsibilities - Oversee end-to-end BPO operations, ensuring accuracy, efficiency, and compliance with business rules and SLAs. - Conduct thorough checks for completeness and appropriateness of source data. - Lead fact-finding activities, including information searches, data gathering, and process audits. - Verify, compile, and validate data to support operational activities and reporting requirements. - Identify, resolve, and prevent routine and recurring operational issues. - Collaborate with cross-functional teams to enhance workflows and implement process improvements. - Monitor team performance, conduct coaching sessions, and drive a culture of excellence and accountability. - Ensure adherence to regulatory, client, and quality standards. Qualifications - 8 years of BPO experience, with at least 3 years in a managerial or senior leadership role. - 5 years experience in process transitions, implementation, and client relationship management. - 3 years experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications. - Minimum High school diploma or GED. Requirements - Strong analytical ability to review, interpret, and process transactions based on defined operational rules. - Demonstrated ability to integrate knowledge as a skilled specialist, applying expertise to solve problems and optimize processes. - Deep domain knowledge in the Healthcare and Insurance industry, with experience handling related processes, compliance requirements, and data standards. - Proven ability to verify, analyze, and compile data accurately. - Experience resolving operational challenges and driving productivity improvements. - Excellent verbal and written communication skills. - Strong leadership capabilities with experience managing large teams in a BPO environment. - Exposure to Lean, Six Sigma, or other process optimization methodologies (preferred but not required). Benefits - Medical, dental, and vision insurance with an employer contribution. - Flexible spending or health savings account. - Life and AD&D insurance. - Short- and long-term disability coverage. - Paid time off. - Employee assistance. - Participation in a 401k program with company match. - Additional voluntary or legally required benefits.

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