• Validate and verify resolved defects, enhancements, and newly delivered functionality to ensure quality, stability, and alignment with business requirements before release. • Collaborate with stakeholders to review data extracts, dashboards, and reports, ensuring accuracy, consistency, and meaningful insights for decision-making. • Participate in a 24x7 on-call roster as required, providing timely support and ensuring continuity of critical platform operations. • Manage and resolve incidents within agreed operational SLA targets, maintaining clear communication and ownership through to resolution. • Provide technical support to the Security Operations Centre (SOC), assisting with investigations, system-health checks, and incident triage. • Perform repeat fault analysis and root cause investigations, identifying underlying issues and implementing preventative measures to reduce recurrence. • Conduct quality assurance (QA) of reporting data, pipelines, and outputs to maintain high data integrity and reliability across platforms. • Monitor cloud applications and services to proactively identify risks, performance issues, and optimisation opportunities. • Support continuous improvement initiatives by identifying automation opportunities and streamlining operational processes. • Work closely with DevOps, engineering, and business teams to ensure smooth deployment, integration, and ongoing support of cloud-based applications. • Maintain documentation for processes, incidents, and system changes to support knowledge sharing and operational transparency.

Role Description Creating Impact faster: Delivering more Impact In less time by quickly deploying solutions or augmenting existing ones to enable teams to accelerate business results and Increase time to value. - Breaking through barriers: Helping create better customer experience by taking the data first approach and deliver Insights. - Adapting to anything: Agility to reacting and responding to new business priorities and market conditions and customer opportunities with rapidly deployable solutions. - Innovating anywhere: Solving problems with powerful solutions enabling Inter operable solutions across multiple lines of business. Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. - Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. - We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. - We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Resolve most complex DevOps tasks • Lead the team of Product Operations and DevOps engineers • Comprehensive audit of the existing service management processes and improvement planning • Establish key operational performance indicators and plan • Provide immediate respond for any alert • Liaise with SL1/SL3, 3rd parties and internal stakeholders • Provide regular reports to direct manager

• Design, build, and maintain CI/CD pipelines • Develop infrastructure as code using Terraform, CloudFormation, or Azure Resource Manager • Manage and optimize AWS and Azure environments • Implement monitoring, logging, and alerting solutions • Collaborate with development teams for DevOps best practices • Automate operational tasks and improve system resilience • Ensure security and compliance across environments • Participate in incident response and root cause analysis • Mentor junior engineers and contribute to DevOps standards