One New Zealand

• Validate and verify resolved defects, enhancements, and newly delivered functionality to ensure quality, stability, and alignment with business requirements before release. • Collaborate with stakeholders to review data extracts, dashboards, and reports, ensuring accuracy, consistency, and meaningful insights for decision-making. • Participate in a 24x7 on-call roster as required, providing timely support and ensuring continuity of critical platform operations. • Manage and resolve incidents within agreed operational SLA targets, maintaining clear communication and ownership through to resolution. • Provide technical support to the Security Operations Centre (SOC), assisting with investigations, system-health checks, and incident triage. • Perform repeat fault analysis and root cause investigations, identifying underlying issues and implementing preventative measures to reduce recurrence. • Conduct quality assurance (QA) of reporting data, pipelines, and outputs to maintain high data integrity and reliability across platforms. • Monitor cloud applications and services to proactively identify risks, performance issues, and optimisation opportunities. • Support continuous improvement initiatives by identifying automation opportunities and streamlining operational processes. • Work closely with DevOps, engineering, and business teams to ensure smooth deployment, integration, and ongoing support of cloud-based applications. • Maintain documentation for processes, incidents, and system changes to support knowledge sharing and operational transparency.