• Handle customer inquiries — including chatbot interactions — with a focus on written communication • Analyze technical issues using logs and customer data • Document recurring error patterns and collaborate closely with the internal development team • Working hours align with German business hours, but the position is fully location-independent

Role Description We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive experience from initial inquiry through final booking. This position is fully remote and well suited for individuals who enjoy helping others, managing details, and working in a flexible environment. You will communicate directly with clients to understand their needs, provide recommendations, and help organize travel plans that align with their preferences and budget. - Responding to client inquiries - Researching travel options - Coordinating and confirming reservations - Maintaining consistent follow-up communication - Ensuring accuracy in booking details - Providing support throughout the planning process Qualifications - Detail-oriented - Self-motivated - Comfortable using online systems and digital tools - Strong communication skills - Strong organization skills - Strong time management skills - Ability to work independently while managing multiple clients Benefits - Flexible remote work

Role Description We are hiring a Customer Relations Specialist to support clients with travel planning and booking services. In this role, you will assist clients in exploring travel options, coordinating reservations, and ensuring a smooth and positive experience from initial inquiry through final booking. This position is fully remote and well suited for individuals who enjoy helping others, managing details, and working in a flexible environment. You will communicate directly with clients to understand their needs, provide recommendations, and help organize travel plans that align with their preferences and budget. - Responding to client inquiries - Researching travel options - Coordinating and confirming reservations - Maintaining consistent follow-up communication - Ensuring accuracy in booking details - Providing support throughout the planning process Qualifications - Detail-oriented - Self-motivated - Comfortable using online systems and digital tools - Strong communication skills - Strong organization skills - Strong time management skills - Ability to work independently while managing multiple clients Benefits - Flexible remote work

Role Description In dieser Rolle übernimmst du die Bearbeitung von Kundenanfragen – inklusive Chatbot-Interaktionen – mit Fokus auf schriftliche Kommunikation. - Du analysierst technische Probleme anhand von Logs und Kundendaten. - Dokumentierst wiederkehrende Fehlerbilder. - Arbeitest eng mit dem internen Entwicklungsteam zusammen. - Die Arbeitszeiten orientieren sich an deutschen Bürozeiten, die Stelle ist jedoch vollständig ortsunabhängig. Qualifications - Technische Affinität oder Erfahrung im technischen Kundensupport. - Eine strukturierte und analytische Arbeitsweise, selbständiges und lösungsorientiertes Vorgehen. - Erfahrung mit KI Tools ist ein klares Plus. - Deutsch und Englisch sind die primäre Arbeitssprache; Französisch oder skandinavische Sprachen sind ein Vorteil. - Wir suchen schnelle Lerner mit einer proaktiven und positiven Einstellung. Benefits - Vollständiges Remote-Arbeiten von überall. - Flexible Arbeitszeiten zwischen 20 und 40 Stunden pro Woche. - Ein offenes und kollegiales Teamumfeld mit Kommunikation über Slack sowie kurze, wöchentliche Teammeetings. - Die Chance, eng mit einem innovativen, KI-getriebenen Produkt zu arbeiten.