Role Description In dieser Rolle übernimmst du die Bearbeitung von Kundenanfragen – inklusive Chatbot-Interaktionen – mit Fokus auf schriftliche Kommunikation. - Du analysierst technische Probleme anhand von Logs und Kundendaten. - Dokumentierst wiederkehrende Fehlerbilder. - Arbeitest eng mit dem internen Entwicklungsteam zusammen. - Die Arbeitszeiten orientieren sich an deutschen Bürozeiten, die Stelle ist jedoch vollständig ortsunabhängig. Qualifications - Technische Affinität oder Erfahrung im technischen Kundensupport. - Eine strukturierte und analytische Arbeitsweise, selbständiges und lösungsorientiertes Vorgehen. - Erfahrung mit KI Tools ist ein klares Plus. - Deutsch und Englisch sind die primäre Arbeitssprache; Französisch oder skandinavische Sprachen sind ein Vorteil. - Wir suchen schnelle Lerner mit einer proaktiven und positiven Einstellung. Benefits - Vollständiges Remote-Arbeiten von überall. - Flexible Arbeitszeiten zwischen 20 und 40 Stunden pro Woche. - Ein offenes und kollegiales Teamumfeld mit Kommunikation über Slack sowie kurze, wöchentliche Teammeetings. - Die Chance, eng mit einem innovativen, KI-getriebenen Produkt zu arbeiten.

Role Description We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. - Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) - Greet and welcome guests - Answer questions and address complaints - Answer all incoming calls and redirect them or keep messages - Receive letters, packages etc. and distribute them - Prepare outgoing mail by drafting correspondence, securing parcels etc. - Check, sort and forward emails - Monitor office supplies and place orders when necessary - Keep updated records and files - Monitor office expenses and costs - Take up other duties as assigned (travel arrangements, schedules etc.) Qualifications - Proven experience as front desk representative, agent or relevant position - Familiarity with office machines (e.g. fax, printer etc.) - Knowledge of office management and basic bookkeeping - Proficient in English (oral and written) - Excellent knowledge of MS Office (especially Excel and Word) - Strong communication and people skills - Good organizational and multi-tasking abilities - Problem-solving skills - Customer service orientation - High School diploma; additional qualifications will be a plus

• Own and lead the end-to-end CX program for a major life insurance client • Design and evolve CX frameworks, measurement systems, and operating models • Translate customer insights into clear, actionable business recommendations • Ensure alignment between CX initiatives and broader business strategy and goals • Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.) • Serve as the senior embedded CX advisor to client leadership teams • Build trusted relationships with executives across marketing, product, operations, and service • Lead workshops, presentations, and strategic sessions with stakeholders • Mentor team members and support their professional growth • Oversee customer research, survey programs, and journey analytics • Manage multiple CX work streams and ensure timely delivery of outputs

• Maintain good customer relations both on the phone and in person • Gather information from customers to help identify and solve problems • Confirm, schedule, and reschedule services for the customer • Set sales appointments for new customers • Answer billing questions • Complete general clerical duties as assigned • Work as a team with Service and Sales • Sell the value of our services and suggest upgrades to service • Smile while talking on the phone