Provide exceptional customer service by managing the rental process, welcoming customers with a smile, and resolving service issues promptly, ensuring a seamless and positive experience for every customer.

Customer Advisor (part-time) | Mildura Eighth Street | VIC Job ID: 672 Business Unit: Retail Banking Job Family: Banking Category: Branch Network Location: Mildura, VIC, AUS, 3500 Employment Type: Permanent Employee Class: Part Time On-site Job Description: It starts here. With Bendigo Bank… and you. We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen. Your role as a Customer Advisor puts you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals. Whether you're assisting customers with transactions, educating them about our online platforms or recommending products and services that best suit their needs, you'll value how it feels to make a difference in people's lives. In this dynamic and high-impact role, you'll make your mark by: - Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch. - Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings. - Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront. - Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities. - Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way! This is a permanent, part-time position located in Mildura. The roster is 39 hours per fortnight, 3 days per week. The roster details are: Wednesday & Thursday 09:15am to 04:15pm and Friday 09:15am to 05:15pm. What you'll bring to the role To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have: - Experience in customer service environment and the ability to achieve targets - Strong attention to detail to ensure secure, accurate transactions with a risk mindset - Confidence to communicate with new and existing customers face to face and over the phone - Eagerness to understand and communicate what makes our bank different - Drive for collaboration - mateship is crucial for us to work together and achieve our goals - Experience in the banking and finance industry is a plus but certainly not essential So, why work with us? - Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve. - Want to be more than just a number? Join a team that truly values you - and that gets more and more diverse, every day. - Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you. You'll also get access to a great range of benefits, including: - Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members. - Our corporate university 'BEN U' to take your learning to the next level. We're making better, bigger. And we'll get there with you. We believe a diverse workforce supported by an inclusive culture is central to our success, and we're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background.

• Respond to and guide customers efficiently • Ensure all customer inquiries are resolved • Exceed customer expectations • Manage data and generate reports

Customer Service Associate Location: Salt Lake City United States Job Description: As a Dollar/Thrifty Part Time Customer Service Associate, you will be interacting with our customers to provide world-class service to Hertz customers by providing helpful, courteous, and quality assistance. This includes flexing into various customer service roles, including providing attentive, courteous, and expeditious service to our customers as they return their vehicles, greeting customers and responding to customers' inquiries regarding vehicles and providing directions as needed. This also includes helping customers who come to the counter to process their rental, and providing a seamless experience to customers who are exiting the rental car center. What You'll Get: - Hourly Rate is $17.00 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans. - Bonus Plans: Eligible, Up to 12% - Bonus: Eligible, Up to 12% - Benefits: Eligibility and program information can be found here at HertzBenefits.com. To include: - Employee Assistance Program for employees & family - Perks & Discounts -Theme Park Tickets, Gym Discounts & more Responsibilities: - Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures. - Welcome each customer with a smile. - Proudly represent Hertz with your professional appearance, language and behavior. - Focus on providing a clean and safe vehicle, to every customer, every time. - Take ownership of each customer's service experience by immediately owning and resolving issues. - Be proud of our brand and the role you play in our success. - Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part. - Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight. - Build brand loyalty. - Utilize company approved sales and service techniques when determining customer wants and needs. - Offer optional products to meet customer wants and needs. - Prepare all rental and return documents accurately and completely. - Qualify each customer using our company rental requirement guidelines. - Provide customers assistance with directions, maps, local area information, appropriate service information, etc. - Review rental parameters with all customers to ensure a complete understanding of our rates and service charges. - Ensure that the return date and time on the rental agreement is accurate. - Review all charges at the time of vehicle return. - Prepare the Rental Agreement Folder with all required information. - Answer the phones to assist customers in a friendly, helpful and prompt manner. - Assist customers by effectively resolving all customer service issues. - Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required. Skills: - Passion for customer service and attention to detail - Goes the extra mile - Self-motivated to achieve and exceed targeted goals - Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone. - Proficiency in English - Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply - Work in a fast-paced environment with a variety of tasks. - Excellent organizational and time management skills - Demonstrate professionalism and interpersonal skills - Proven experience of working well within a team - 100% customer focus, with proven experience within a customer facing environment Additional Requirements: - Work flexible shifts including weekends and holidays; and work overtime as required - Work outdoors during all weather conditions - Stand for long periods of time