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Mimecast logo
Mimecast

The connected Human Risk Management platform

Principal Product Manager

Product ManagerProduct ManagerFull TimeRemoteLeadTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

New Jersey

Posted

74 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishCyber Security

Job Description

Principal Product Manager

Mimecast

• Own the SBM upsell and cross-sell motion into the existing Mimecast customer base, including positioning, sales enablement, and adoption tracking • Support channel go-to-market efforts for SBM, ensuring product positioning and enablement materials are aligned for partner-led sales • Own SBM feature adoption, driving usage of key capabilities across the eligible customer base • Define cross-sell signals and product-qualified lead criteria that feed into the sales pipeline • Partner with product marketing and sales engineering on competitive enablement, go-to-market readiness, and launch coordination for SBM releases • Build and maintain a structured process for tracking at-risk accounts across SBM and HRCC, partnering with CS and Support to drive early intervention • Identify systemic patterns in customer escalations and churn drivers, and translate them into prioritized product investments and roadmap recommendations • Own the escalation triage process from a PM perspective, ensuring high-priority customer issues are routed to the right PM and resolution plans are communicated • Own the HRCC post-sale adoption lifecycle, focused on improving customer activation, engagement, and time-to-value • Drive integration adoption programs in partnership with the Integrations PM and customer success • Identify and resolve onboarding friction points that prevent customers from realizing HRCC value • Track adoption metrics for new HRCC capabilities and feed findings back into product prioritization • Define and maintain the adoption and retention metrics framework across SBM and HRCC • Produce regular adoption and retention reporting for PM leadership and executive stakeholders • Partner with data and engineering teams to instrument product usage tracking where gaps exist.

Job Requirements

  • 8+ years of product management experience, with 3+ years in B2B SaaS or enterprise software
  • Proven track record owning features or product areas end-to-end — from discovery and requirements through delivery, launch, and adoption
  • Strong analytical instincts — you use data to define problems, measure outcomes, and prioritize ruthlessly
  • Experience driving cross-functional programs involving engineering, CS, and go-to-market teams
  • Experience managing customer-facing product conversations and executive-level escalations, with the ability to balance customer needs against roadmap constraints
  • Familiarity with risk management concepts. Direct cybersecurity experience is a plus
  • Ability to work closely with engineering on technical decisions — you don't need to write code, but you can hold your own in architecture and data model discussions
  • Comfort working with product analytics tools (Pendo, Amplitude, or equivalent) to track adoption and inform prioritization
  • Proficient in leveraging generative AI tooling (Claude, ChatGPT, Cursor) to accelerate analysis, documentation, and prototyping workflows
  • Strong communicator — written and verbal — with the ability to distill complex problems into clear narratives for engineering, leadership, and customers
  • Detail-oriented with strong operational instincts — you can run a structured program, maintain accountability across teams, and keep things moving without being told
  • Comfortable operating in ambiguity — you can structure problems, validate hypotheses, and move quickly with incomplete information
  • Experience mentoring other PMs or leading through influence without direct authority.

Benefits

  • Competitive salary and benefits package
  • Collaborative, distributed team environment where ownership and initiative are valued
  • Direct line of sight between your work and business outcomes (adoption, retention, revenue expansion)

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