Nourishing Roots to Fruits. Our family of brands includes R.W. Knudsen Family,®TruRoots™ and Santa Cruz Organic®
Logistics and Order Management Specialist
Location
California + 1 moreAll locations: California | Maryland
Posted
51 days ago
Salary
0
Seniority
Senior
Job Description
Logistics and Order Management Specialist
TruRoots Company
• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements
Job Requirements
- 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry.
- Experience with Walmart order fulfillment, logistics, and compliance
- Understanding of freight, shipping, and supply chain processes
- Working knowledge of EDI; experience with SPS Commerce is a plus
- Proficiency in ERP systems, preferably NetSuite
- Strong customer service skills with a commitment to timely communication.
- Effective troubleshooting and problem-solving abilities with a focus on root cause resolution
- Ability to identify and implement process improvements
- Excellent prioritization, time management, and organizational skills with a high sense of urgency
- Strong analytical skills for data management and reporting
- Professional verbal and written communication skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
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