TruRoots Company logo
TruRoots Company

Nourishing Roots to Fruits. Our family of brands includes R.W. Knudsen Family,®TruRoots™ and Santa Cruz Organic®

Logistics and Order Management Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 51-200Since 2022H1B No SponsorCompany SiteLinkedIn

Location

California + 1 moreAll locations: California | Maryland

Posted

51 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishERP

Job Description

Logistics and Order Management Specialist

TruRoots Company

• Own order shipment execution for customers, ensuring on-time shipment and delivery • Monitor orders, providing tracking updates and communication of delays, proactively identifying issues and implementing solutions to maintain customer satisfaction • Work with CPU customers and carriers to improve and maintain on-time order pick ups • Responsible for coordinating routing for weekly Walmart orders, with a focus on efficiency and OTIF. Ensuring schedule is maintained and shipments are delivered timely • Partner with warehouse and transportation teams to ensure on-time shipments, pick-ups and delivery with a focus on internal KPI’s • Serve as the primary point of contact for shipment-related inquiries, providing timely and professional responses • Build strong relationships with customers and internal stakeholders to understand expectations and deliver solutions • Research and validate deductions, claims, and chargebacks, participating in process improvement initiatives to minimize fines and discrepancies • Maintain accurate records of customer information, expectations, and requirements

Job Requirements

  • 3+ years of experience in logistics and/or order management, customer service preferably in the consumer-packaged goods (CPG) industry.
  • Experience with Walmart order fulfillment, logistics, and compliance
  • Understanding of freight, shipping, and supply chain processes
  • Working knowledge of EDI; experience with SPS Commerce is a plus
  • Proficiency in ERP systems, preferably NetSuite
  • Strong customer service skills with a commitment to timely communication.
  • Effective troubleshooting and problem-solving abilities with a focus on root cause resolution
  • Ability to identify and implement process improvements
  • Excellent prioritization, time management, and organizational skills with a high sense of urgency
  • Strong analytical skills for data management and reporting
  • Professional verbal and written communication skills.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements

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