Job Closed
This listing is no longer active.
Unlock Time Freedom—Hire a Reliable Virtual Assistant!
Virtual Assistant, Customer Support
Location
Philippines
Posted
25 days ago
Salary
₱45K / month
Seniority
Senior
Job Description
Virtual Assistant, Customer Support
VA Desk
• Respond to customer inquiries via email, chat, or messaging platforms • Provide accurate, timely, and professional responses based on client guidelines • Assist customers with questions, concerns, or service-related issues • Escalate complex or sensitive cases to the appropriate internal team • Manage customer support tickets using platforms such as Zendesk, Freshdesk, or similar systems • Track, update, and resolve support cases in a timely manner • Ensure all customer interactions are properly documented • Follow defined workflows for issue resolution and escalation • Troubleshoot common customer issues based on provided processes • Coordinate with internal teams when resolution requires additional input • Ensure customers receive clear updates throughout the resolution process • Maintain a solution-oriented and professional communication style • Assist customers with order updates, service requests, or account-related questions (if applicable to client) • Ensure accuracy of customer information and requests • Maintain a smooth end-to-end customer experience • Maintain organized records of customer interactions • Assist with basic reporting or tracking of support metrics • Help improve support processes through feedback and observations
Job Requirements
- Proven experience in customer support or client-facing communication roles
- Strong written communication skills with attention to tone and clarity
- Ability to handle customer issues calmly and professionally
- Experience with support or ticketing systems is highly preferred
- Strong problem-solving and multitasking abilities
- Comfortable working in a fast-paced, remote environment
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Service Specialist, Spanish Bilingual
BrickBrandsContent classification and data labeling. On time, with precision.
• You’ll be the frontline voice of the brand across social, helping customers in real time while keeping responses human, clear, and platform-native. • Responding to public comments with strong judgment, context awareness, and the right brand tone • Managing direct messages (DMs) and private support conversations end-to-end • Using a CRM to review customer history, track cases, and document outcomes clearly • Supporting common customer service needs including: Account and login support, Subscription, billing, refunds, and cancellations, Retention-style conversations (when appropriate), Access, download, install, or “it’s not working” troubleshooting • Providing basic product guidance and technical triage, escalating when needed • Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending • Following established escalation paths for high-risk issues, sensitive topics, and VIP situations • Contributing to consistent quality across shifts (tone, accuracy, decision-making)
Spanish Bilingual – Customer Service Agent, Social-First Customer Care Specialist
BrickBrandsContent classification and data labeling. On time, with precision.
• You’ll be the frontline voice of the brand across social, helping customers in real time while keeping responses human, clear, and platform-native. • Responding to public comments with strong judgment, context awareness, and the right brand tone • Managing direct messages (DMs) and private support conversations end-to-end • Using a CRM to review customer history, track cases, and document outcomes clearly • Supporting common customer service needs including: Account and login support, Subscription, billing, refunds, and cancellations, Retention-style conversations (when appropriate), Access, download, install, or “it’s not working” troubleshooting • Providing basic product guidance and technical triage, escalating when needed • Using AI-assisted drafting tools to respond faster while ensuring every message is accurate, empathetic, and safe before sending • Following established escalation paths for high-risk issues, sensitive topics, and VIP situations • Contributing to consistent quality across shifts (tone, accuracy, decision-making)
• Provides technical support to users for business applications • Troubleshoots issues and guides users through resolutions • Delivers standard user training and responds to frequently asked questions • Logs, tracks, and resolves basic support requests • Escalates more complex technical issues to higher-level support or development teams • Maintains accurate documentation of support interactions and resolutions
Working Student - Customer Support
CUBE BikesGerman based cycling brand driven by the aspiration to get the maximum out of every bike.
• Handling support inquiries from end customers (1st-level support) • Documenting support requests • Logging communication histories • Monitoring open issues (tickets) until final resolution
