• Provide first-level technical support for hardware and software problems (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.) • Support multiple clients • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and impact following ITIL best practices • Assist clinicians—including doctors, nurses, and therapists—with EHR usability • Deliver outstanding customer service through clear communication, patience, and empathy • Provide offline assistance • Performs other duties as assigned to support team and business objectives

• Generate employee benefit quotes including medical and ancillary products • Collect and review client information and generate competitive quotes • Communicate with clients, brokers, and sales representatives • Collaborate with sales team and provide support during proposal process

• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs. • Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements. • Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality. • End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts. • Training Support: Assist in creating user guides and training materials for member staff. • Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps. • Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT. • Engage in training and development activities to build analytical and technical skills. • Other duties as assigned.

Role Description Serves as a subject-matter expert for assigned enterprise application software and cross-functional systems, maintaining in-depth knowledge to support the organization's operational needs. - Collaborates with subject-matter experts and end users to analyze workflows, data collection processes, and technical issues, translating business requirements into effective system solutions. - Designs, builds, tests, and maintains those solutions while ensuring compatibility with existing IT infrastructure and other software applications. - Partners with stakeholders to tailor systems to fit organizational needs and drives continuous improvement of standards and practices for both current and planned systems. - Communicates regularly with cross-functional teams to provide updates, gather feedback, and deliver a high standard of customer service. - Supports and integrates patient safety practices into all relevant system processes and decisions. Schedule: - Full-time | 80 hours every two weeks | Remote - Day shift | 8am-4:30pm Pay and Benefits: - Starting pay begins at $77,563.20 per year; exact wage determined by years of related experience. - Salary range: $77,563.20 - $116,334.40 per year. - Salary and salary range are based on a 1.0 FTE, reduced FTE will result in a prorated offer rate. - Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more! - Tuition reimbursement and college grant programs available. Qualifications - Associate degree in a related field or equivalent work experience, bachelor's degree preferred. - 3 or more years of related application build experience required. - Minimum of 2 years of build experience within responsible software applications. - Specific knowledge, certifications, and licensure will apply at the position level. - Software Application/module certification or proficiency in a minimum of 1 software application or system, and/or in good standing with the software vendor upon hire. - Previous experience in information technology and/or electronic health record software preferred. - Technical expert in Information systems, business applications, and/or EHR applications. - Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical or technical staff). - Proven ability to lead a team and successfully complete both short and long-term assignments. - Experience using project management methodology. Company Description CentraCare has made a commitment to diversity in its workforce. All individuals, including but not limited to individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.