• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs. • Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements. • Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality. • End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts. • Training Support: Assist in creating user guides and training materials for member staff. • Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps. • Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT. • Engage in training and development activities to build analytical and technical skills. • Other duties as assigned.

Role Description Serves as a subject-matter expert for assigned enterprise application software and cross-functional systems, maintaining in-depth knowledge to support the organization's operational needs. - Collaborates with subject-matter experts and end users to analyze workflows, data collection processes, and technical issues, translating business requirements into effective system solutions. - Designs, builds, tests, and maintains those solutions while ensuring compatibility with existing IT infrastructure and other software applications. - Partners with stakeholders to tailor systems to fit organizational needs and drives continuous improvement of standards and practices for both current and planned systems. - Communicates regularly with cross-functional teams to provide updates, gather feedback, and deliver a high standard of customer service. - Supports and integrates patient safety practices into all relevant system processes and decisions. Schedule: - Full-time | 80 hours every two weeks | Remote - Day shift | 8am-4:30pm Pay and Benefits: - Starting pay begins at $77,563.20 per year; exact wage determined by years of related experience. - Salary range: $77,563.20 - $116,334.40 per year. - Salary and salary range are based on a 1.0 FTE, reduced FTE will result in a prorated offer rate. - Full-time benefits: Medical, dental, PTO, retirement, employee discounts and more! - Tuition reimbursement and college grant programs available. Qualifications - Associate degree in a related field or equivalent work experience, bachelor's degree preferred. - 3 or more years of related application build experience required. - Minimum of 2 years of build experience within responsible software applications. - Specific knowledge, certifications, and licensure will apply at the position level. - Software Application/module certification or proficiency in a minimum of 1 software application or system, and/or in good standing with the software vendor upon hire. - Previous experience in information technology and/or electronic health record software preferred. - Technical expert in Information systems, business applications, and/or EHR applications. - Ability to explain or demonstrate technology in a manner suited to the audience (i.e., business, clinical or technical staff). - Proven ability to lead a team and successfully complete both short and long-term assignments. - Experience using project management methodology. Company Description CentraCare has made a commitment to diversity in its workforce. All individuals, including but not limited to individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employer.

Role Description In Luno’s customer-focused environment, the Workforce Analyst plays a key role in driving operational excellence through data, insights, and planning. You will create, maintain, and continuously improve schedules and forecasts to enable the achievement of service-level goals while ensuring the best possible experience for both customers and our Customer Success teams. You’ll use your analytical expertise and scenario-based thinking to help Luno stay ahead of changing customer behaviors and global crypto trends. This means not only reacting to volume changes but anticipating them—collaborating closely with Customer Success leadership and global WFM peers to ensure our plans are flexible, data-informed, and future-ready. You’re an analytical problem solver who thrives in a fast-paced, high-energy environment and can translate data into clear operational decisions. You bring strong communication skills, curiosity, and a continuous improvement mindset that helps shape how we work today and how we plan for tomorrow. Your mission will involve: - Serving as a subject-matter expert on workforce optimisation and capacity planning. - Ensuring service level targets are consistently achieved through accurate forecasting, scheduling, and proactive planning. - Building and maintaining forecasting models that account for historical data, customer trends, seasonality, and external market factors (including crypto market activity). - Developing scenario-based plans to anticipate potential surges, downtime, or unexpected events, ensuring we are operationally prepared for varying demand scenarios. - Maintaining, testing, and improving our scheduling software and workforce tools. - Conducting data analysis to identify opportunities for improved coverage, productivity, and cost efficiency. - Collaborating with Customer Success leadership and Team Leads to review scheduling effectiveness and adjust approaches based on feedback, performance trends, and evolving customer needs. - Reporting on key workforce metrics such as Service Level, Forecast Accuracy, AHT, Shrinkage, Coverage, and CPH, and providing insights and recommendations. - Continuously reviewing and refining WFM processes to enhance flexibility and responsiveness to market and business changes. - Monitoring intraday performance, identifying real-time risks or opportunities, and making actionable recommendations. - Maintaining and approving time-off requests, tracking attendance, and managing non-productive time to ensure optimal staffing balance. In your first six months, you will: - Build strong partnerships with the Customer Success and WFM teams across regions to understand operational needs and planning nuances. - Support the implementation of an enhanced WFM framework, evaluating tools and processes for greater accuracy and agility. - Lead scenario-based forecasting reviews, linking crypto market activity and customer engagement trends to potential demand impacts. - Create data visualisations and dashboards that help stakeholders quickly understand performance trends and planning outcomes. - Contribute to continuous improvement projects focused on schedule optimization, forecasting precision, and global capacity alignment. Qualifications - 2+ years Workforce Management experience, preferably in a multi-region or high-growth environment. - Strong analytical background with the ability to translate complex data into actionable insights and recommendations. - Experience using forecasting and scheduling tools, as well as proficiency in Google Sheets, Excel, or BI tools (e.g. Looker). - Demonstrated ability to plan for different operational scenarios and model the impact of business or market changes. - Collaborative mindset — comfortable engaging with stakeholders at all levels to align plans and drive improvements. - Detail-oriented and proactive with excellent problem-solving, time management, and communication skills. - Adaptable to change, resilient under pressure, and passionate about improving processes and finding smarter ways of working. Benefits - Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence. - Remote but reachable work policy gives you the freedom to choose between working from home or the office. - Improve body and mind, with excellent private medical insurance. - Access to Learnably and our additional learning platforms for your personal and professional development. - Generous maternity / paternity and even paw-ternity for your furry friend. - Annual Inspiration Day. - A collaborative, friendly work community, with regular social events. - Free access to Headspace – a full library of guided meditations, sleep stories, and music. - 0 fees with Luno from the day you start.* *Offer only available on Luno Instant Buy, not Luno Exchange.

Role Description The Board Certified Behavior Analyst (BCBA) is a licensed clinical professional responsible for designing, implementing, supervising, and evaluating Applied Behavior Analysis (ABA) therapy programs for patients across the lifespan. The BCBA at ACT works in alignment with our mission to deliver individualized, compassionate care and maintains clinical excellence in accordance with the BACB's ethical and professional standards. This role may be performed via tele health, in a clinic environment, in the patient's home, or on-site at a school or care facility — providing maximum flexibility to match the BCBA's preferred work style with ACT's patient population needs. Qualifications - Conduct comprehensive functional behavior assessments (FBA) and skill assessments (e.g., VB-MAPP, ABLLS-R, PEAK) to identify treatment priorities. - Develop individualized ABA treatment plans with measurable goals based on assessment findings, patient needs, and family priorities. - Design, implement, and modify behavior intervention plans (BIPs) using evidence-based ABA methodologies. - Deliver direct ABA therapy services to patients as clinically indicated and within the scope of the BCBA's practice. - Monitor patient progress through consistent data collection and analysis; adjust treatment plans accordingly. - Collaborate with interdisciplinary team members including SLPs, OTs, PTs, physicians, and educators to coordinate holistic care. - Supervise and mentor Registered Behavior Technicians (RBTs) and BCaBA candidates in accordance with BACB supervision requirements. - Provide ongoing training, performance feedback, and professional development support to supervisees. - Conduct regular session observations and ensure fidelity to treatment plans across all service settings. - Complete all clinical documentation accurately and within required timeframes, including session notes, progress reports, treatment plans, and authorization requests. - Maintain compliance with all applicable federal, state, and payer-specific regulations, including HIPAA and Medicaid/insurance billing standards. - Participate in utilization review and authorization processes in coordination with ACT's billing and operations teams. - Provide caregiver training and coaching to support generalization of ABA strategies across home, school, and community settings. - Engage families as active partners in treatment planning and progress review. - Conduct regular parent/caregiver meetings to review goals, data trends, and next steps. Requirements - Active BCBA certification in good standing with the BACB. - Active state licensure where required by the state of practice. - Master's degree in Applied Behavior Analysis, Psychology, Education, or a related field. - Minimum 2 years of ABA clinical experience, including direct therapy and supervision. - Proficiency in ABA assessment tools (FBA, VB-MAPP, ABLLS-R, or equivalent). - Experience with electronic health records (EHR) and data collection platforms. - Excellent written and verbal communication skills. - Ability to obtain a background clearance per ACT and state requirements. Benefits - We are a therapist-owned and operated organization. - Career Advancement - We believe in recognizing high-performing teams. - Efficient web-based documentation system. - Growing company in a new model of service delivery. - Monthly team meetings. - Supportive collaboration with the Clinical team and Supervisors. - Training, assessments, and materials provided. Compensation - 1099 | Bilingual - $60.00 for 60-minute evaluations and $30.00 for 30-minute therapy sessions. - 1099 | Non-Bilingual - $56.00 for 60-minute evaluations and $28.00 for 30-minute therapy sessions. - W2 | $43.00 - $56.00 per hour commensurate with experience, qualifications, and bilingualism. Additional Information All your information will be kept confidential according to EEO guidelines. All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.