• Provide exceptional service to customers for a company specializing in home delivery of frozen food and wine. • Make outbound calls to existing customers to manage orders and deliveries. • Notify customers of changes to delivery dates and confirm any adjustments to their orders. • Contact customers who were not at home during delivery to arrange a new delivery attempt and review their order. • Reach out to customers who wish to place orders ahead of a scheduled delivery. • Contact customers who haven’t ordered in over six months to take orders before major holidays (e.g., Christmas, Easter, summer holidays). • Take orders directly over the phone. • Handle cancellations of appointments with delivery drivers and propose alternative delivery dates. • Manage requests to reschedule deliveries. • Process requests from customers who wish to be removed from the database. • Answer customer questions regarding products, minimum order amounts, or dissatisfaction with previous orders.

Title: Bilingual Spanish Lead Contact Center Administrator (Remote - New York) Location: New York United States Working time: Full-time Minimum Salary: $ 22.55 Maximum Salary: $ 27.50 Job Description: Maximus is currently hiring for a Bilingual Spanish Lead Contact Center Administrator to support our New York State of Health (NYSOH) team. This is a remote opportunity open to New York residents. The Bilingual Spanish Lead Contact Center Administrator is a subject matter expert responsible for content support and is be responsible for content document review. Essential Duties and Responsibilities: - Review and update work instructions and documentation. - Review requests for clarification of work instructions. - Support quality performance program. - Assist with second level review of quality assurance disputes. - Provide reminder suggestions for team huddles/chats. - Assist with chat and nesting coverage, as needed. - Assist new hires in the 60 day remediation plan. - Assist with quality initiatives and special tasks as needed. Minimum Requirements - High School Diploma or equivalent. - 4+ years of experience. - 1 year of New York State of Health (NYSOH) Lead Administrator experience. - Must be able to read, write and translate fluently in English and Spanish. - Must live within 100 miles of one of the New York offices (Albany, Rochester, NYC). Home Office Requirements - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

Title: IL Call Center Remote Customer Service Representative Location: United States Job Description: Salary Range $17.00 - $18.50 Hourly Position Type Full Time Fully Remote Category Customer Service Description It's truly an exciting time to be a part of Vimo! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, Vimo is coming together as a team, adapting, growing, and hiring. At Vimo, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. Vimo currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. Vimo builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal · $17.00/hr. plus performance incentives · $19.00/hr. Spanish Bilingual, plus performance incentives Requirements - 18 years of age or older - Complete Background check and drug test within 3 days - Dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required - NOT compatible with mobile internet service providers and/or satellites. - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems) Qualifications Essential Responsibilities - Inbound/Outbound Calls - Deliver the highest level of customer service experience consistently - Manage customer accounts and provide technical support - Application Data Entry - Online chat inquiries as assigned - Interpret and follow defined procedures and policies - Creative problem-solving skills - Flexibility and adaptability to changing projects and updates - Time and task management (multitasking and task prioritization) - Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams - Adhere to regulated guidelines for communications via all channels Qualifications - Moderate to Advanced computer skills - High level of comfort learning new technology - High level of professionalism - Excellent verbal and written communication skills - Comfortable working from home - Self-motivated and success-driven What We Offer - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) Preferred Experience (not required) - Previous experience in customer support or technical support role - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center - Familiarity with CRM systems and practices - Spanish Bilingual, a plus

Title: Patient Services Rep Location: KY United States Job Description: About Us Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. Our Mission As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values. The posted compensation range of $16.06 - $22.69 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. Job ID 2026-470043 Employment Type Full Time Department Contact Center Hours/Pay Period 80 Weekly Schedule Days Shift Day Remote Yes Category Administrative and Clerical Job Summary and Responsibilities Candidates must live in or around Erlanger/Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site. As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. - Patient Service - - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. - - As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers. - - Update patients of the status of their referral or authorizations. - - Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers. - - Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. - - Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. - - Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. - - Sends out accurate and complete communication to physicians or other healthcare providers. - First Contact Resolution - - Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. - Contact Handling - - Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers. - Flexibility - - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving. - Contact Control - - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation. - Problem Solving - - Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills. Job Requirements Required - High School Graduate General Education, upon hire or - High School GED General Studies, upon hire - None, upon hire Preferred - Other 1 Year of Higher Education/College, upon hire Where You'll Work Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. Total Rewards Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.