Title: Patient Services Rep Location: KY United States Job Description: About Us Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings. Our Mission As CommonSpirit Health, we make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. To learn more about a calling that defines and unites, please click here for more information about our mission, vision, and values. The posted compensation range of $16.06 - $22.69 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law. Job ID 2026-470043 Employment Type Full Time Department Contact Center Hours/Pay Period 80 Weekly Schedule Days Shift Day Remote Yes Category Administrative and Clerical Job Summary and Responsibilities Candidates must live in or around Erlanger/Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site. As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements.Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data.To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals. - Patient Service - - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. - - As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers. - - Update patients of the status of their referral or authorizations. - - Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers. - - Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines. - - Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource. - - Communicates to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions. - - Sends out accurate and complete communication to physicians or other healthcare providers. - First Contact Resolution - - Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter. - Contact Handling - - Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers. - Flexibility - - Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving. - Contact Control - - Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has or can be found. Ability to clearly articulate a response to the patient using appropriate voice modulation. - Problem Solving - - Exceptional patient/customer service skills including effective and efficient problem solving and analytical skills. Job Requirements Required - High School Graduate General Education, upon hire or - High School GED General Studies, upon hire - None, upon hire Preferred - Other 1 Year of Higher Education/College, upon hire Where You'll Work Welcome to CHI Saint Joseph Medical Group, a full service network of primary care services specializing in family, internal, geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). CHI Saint Joseph Health is part of CommonSpirit Health, a non-profit, Catholic health system dedicated to advancing health for all people. With approximately 175,000 team members and 25,000 physicians and advanced practice clinicians. Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians, advanced practice clinicians, nurses, and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2,200 care centers serving 24 states. Total Rewards Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Role Description This role is remote, requires up to 85% travel, and will support the Eastern U.S. Promotes/sells/secures orders from existing dealers and prospective customers through a relationship-based approach for Parts and Service. Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs. Promotes the purchase, safe operation and proper use of factory original parts and equipment. Key Deliverables - Establish meaningful relationships with existing and new customers. - Develop and implement sales strategies to align with Astec’s goals. - Communicate with customers regarding equipment performance issues associated with parts, service, and new equipment. - Assist with the training for existing and prospective customers. - Maintain written and electronic records of sales-related leads, contacts, referrals and communicate information to the correct department. Key Activities & Responsibilities - Establishes, develops, and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business. - Plans and organizes personal sales strategy and goals by maximizing the Return on Time Investment for the territory/segment aligning goals with parts and service goals. - Works with distributors and/or end users to productively apply, promote and sell parts, service and equipment. - Makes telephone calls and in-person visits, presentations, and training to existing and prospective customers; on parts and service for Astec distributors and direct customers with appropriate follow up and follow through as needed. - Writes timely reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Helps factory coordinate service bulletins and marketing campaigns with dealers and customers for Astec equipment in area. - Coordinates all sales activities with factory, Parts Sales Manager, Service Manager, Territory Sales Managers, as well as dealer product support personnel. - Travels customarily and regularly throughout territory including frequent weeklong stays. 75-85% travel required. - Other duties as assigned by management. - Proficient in promoting safe and healthy work environment. - Adheres to established company policies and procedures paying special attention to safety regulations. - Wears personal protective equipment in accordance with training guidelines. - Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks. - Attend a weekly department safety meeting. Qualifications - Minimum high school diploma or General Education Degree (GED) required; four-year college degree preferred. - Must be able to read and interpret engineering drawings and schematics, particularly as it relates to parts books. - Sales experience with emphasis on heavy equipment parts sales a plus. - Knowledge of products, applications, services, markets, troubleshooting, repair and/or maintenance of heavy construction equipment a plus. - Ability to work satisfactorily as a team member and work with all levels of employees. - Strong interpersonal skills and communication skills (both verbal and written) required. - Excellent customer-relations skills. - Ability to operate or be trained to operate heavy roadbuilding equipment if necessary. - Ability to proficiently operate a personal computer and be familiar with Microsoft Office Suite software applications. - Ability to set, adjust and change daily priorities. - Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned. - Must be self-motivated. - Good organization and time-management skills. - Willingness to accept responsibility and take on new challenges. - Ability to exercise discretion and independent judgment on a customary and regular basis. - Adept at problem solving. Travel Requirements - 75-85% of travel, regional, international. Our Culture and Values - Continuous devotion to meeting the needs of our customers. - Honesty and integrity in all aspects of business. - Respect for all individuals. - Preserving entrepreneurial spirit and innovation. - Safety, quality and productivity as means to ensure success. Work Environment - Office: Regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. - Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Manufacturing Environment: Exposures include moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. - The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. - The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EQUAL OPPORTUNITY EMPLOYER As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

• REALIZAR LLAMADAS A CLIENTES Y NO CLIENTES DE ENTEL PARA OFRECER PORTABILIDADES (FOCO DE VENTA) • LINEAS NUEVAS COMO TAMBIEN LINEAS ADICIONALES

• Recepcionar las llamadas de los usuarios que cuentan con un servicio de “CLARO” • Ofrecer una adecuada atención al cliente y realizar una gestión comercial