Role Description Lob is entering a pivotal new chapter, and we are seeking a visionary Lead Product Designer to scale our product. In this role, you will do more than design features; you will design the systems and UX philosophies that elevate our design org. This is a unique opportunity to take a successful, established company and "re-found" its design language for the AI era. You will have the autonomy to challenge old assumptions, the support to implement a world-class design vision, and the startup environment to design high-impact features yourself. Key Responsibilities - Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows. - Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product. - Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time. - Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility. - Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency. - Explore AI-first interfaces, including non-linear workflows and proactive system interactions. - Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards. - Ensure design system components are accessible, tokenized, and modular. Qualifications - 7+ years of product design experience, with at least 2 years in a leadership capacity. - A proven track record of building and scaling design systems. - A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built. - Experience directly coaching other designers and helping them level up their visual and strategic skills. Benefits - Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA. - Competitive salary based on market data, qualifications, skillset, proficiency, and experience level. - Equity, perks, and competitive benefits included in total compensation. Company Description Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. We are committed to diversity and encourage under-represented groups to apply.

• Creating best-in-class UX and UI design solutions – from user flows and information architecture to high-fidelity, visually polished interfaces • Mapping user flows, defining information architecture, designing wireframes, mockups, and fully styled UI components • Ensuring designs meet project requirements and standards, while maintaining visual and interaction consistency across the product • Involving in research to understand how the product is performing and identifying opportunities for further enhancements • Reviewing and improving current products, with continuous optimisation through analytics tools like Google Analytics and Hotjar • Working in an end-to-end digital process – from research and ideation to visual design and handoff to development • Visualising ideas and inspiring others through interactive prototypes, design systems, and UI kits • Managing and maintaining ongoing relationships with clients and vendors • Collaborating closely with the Product Manager to align design objectives and project goals • Working on a big project involving multiple international and multidisciplinary teams of researchers, strategists, data analysts, product managers, product owners, and developers to translate business requirements into engaging design solutions

Role Description We are looking for a talented and detail-oriented App Designer to join our team. You will be responsible for designing intuitive, engaging, and visually appealing mobile and/or web applications that deliver outstanding user experiences. Working closely with product managers, developers, and other stakeholders, you will translate ideas and requirements into elegant design solutions. - Design user-centered mobile and/or web applications from concept to final handover - Create wireframes, user flows, prototypes, and high-fidelity UI designs - Translate product requirements and user needs into intuitive designs - Collaborate with developers to ensure designs are implemented accurately - Maintain and evolve design systems, style guides, and UI components - Conduct user research and usability testing where required - Iterate designs based on feedback, data, and usability insights - Ensure designs align with brand guidelines and accessibility standards Qualifications - Proven experience as an App Designer, UI Designer, UX Designer, or similar role - Strong portfolio demonstrating end-to-end app design work - Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar - Solid understanding of UX principles, interaction design, and usability - Experience designing for iOS, Android, and/or web platforms - Ability to work collaboratively in cross-functional teams - Strong attention to detail and problem-solving skills - Experience with design systems and component libraries - Basic knowledge of front-end technologies (HTML, CSS, etc.) - Experience working in Agile or product-led environments - Familiarity with accessibility standards (WCAG) Behaviours - An open and genuine communicator - Able to take responsibility for your actions - Always learning and wanting to improve - Takes responsibility for own development - Love what you do - Value and support your team - Embrace who you are - Open minded and willing to explore new ideas Benefits - A competitive salary this will be dependent on experience. - A contributory pension scheme - Private healthcare - 25 days annual leave, plus bank holidays and the opportunity to buy or sell holiday - A flexible approach to working hours - Continuous personal development, career path and training - And more....

Title: Director of Product Design Location: USA (Remote) Job Description: Affinity is a relationship intelligence platform that helps dealmakers find, manage, and close more deals by using the power of their network. Investors, dealmakers, and operators rely on us to turn relationship signals into action. Design is core to how we deliver on that promise. As our Director of Product Design, you'll lead and grow our product design team, set the bar for design and research, and partner closely with Product and Engineering leadership on product vision and strategy to shape what Affinity becomes over the next several years. You'll report directly to the SVP of Product. This is a pivotal moment for design at Affinity. We're rethinking how AI shows up across the product, expanding into new market segments, and raising our standards for quality and execution. We need a design leader with a strong point of view on craft, on team, and on how the discipline itself is evolving. What you'll do: - Build and lead a high-performing product design team: hire, coach, and grow designers as the team scales. - Set and uphold the bar for craft and quality. Define what "great" looks like at Affinity, and hold the team to it across every surface we ship. - Partner with Product and Engineering leadership on strategy, roadmap, and the operating model that gets us to durable outcomes. - Bring a clear point of view on how design practice is changing in AI-native products. Translate that into how the team works, what we ship, and how we measure quality. - Own the end-to-end design experience across our enterprise product surface, from core CRM workflows to mobile to MCP to new product areas. - Establish processes and rituals that enable the team to move quickly without compromising on quality. - Serve as a senior leader at Affinity, contributing to strategic planning beyond the design function. What we're looking for: - 10+ years in product design, with at least 7 years building, coaching, and leading high-performing design and UX teams. - A strategic mindset. You can connect design decisions to business outcomes, weigh trade-offs across short and long horizons, and influence company strategy. - A clear, considered perspective on design craft and how it's evolving with AI. You've thought carefully about what changes when AI is a primary surface, what doesn't, and where the craft bar should sit. - Deep experience designing enterprise software. You understand the workflows, complexity, and stakes of building for professional users. - Demonstrated taste and craft in interaction design, visual design, research, and product thinking, backed by a portfolio of work you've shipped or led. - A track record of partnering closely with Product and Engineering leaders on both strategy and execution. - Strong written and verbal communication. You can rally a team, influence peers, and represent design clearly to non-designers. - High empathy as a manager. You build trust, give direct feedback, and grow people. A note on qualifications: Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Affinity, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with the qualifications above, we encourage you to apply anyway. You may be just the right candidate for this or other roles. How we work: Our culture is a key part of how we operate as well as our hiring process: - We iterate quickly. As such, you must be comfortable embracing ambiguity, be able to cut through it and deliver incremental value to our customers each sprint. - We are candid, transparent, and speak our minds while simultaneously caring personally with each person we interact with.  - We make data-driven decisions and make the best decision for the moment based on the information available. If you'd like to learn more about our values, click here. Work Location: San Francisco, New York, or US Remote (Affinity is registered to employ in certain U.S. states) For those located in San Francisco or New York, for this role we're embracing a hub-hybrid model, designed to balance flexibility with meaningful in-person collaboration. Team members within commuting distance are expected in-office 2–3 days per week, typically Tuesday through Thursday. We believe great things happen when people come together intentionally to connect, create, and build momentum as a team. What you'll enjoy at Affinity: - We live our values: As owners, we take pride in everything we do. We embrace a growth mindset, engage in respectful candor, act as playmakers, and "taste the soup" by diving deep into experiences to create the best outcomes for our colleagues and clients. - Health Benefits: We cover your medical, dental, and vision insurance premiums with comprehensive PPO, HDHP and HMO options (in CA), and offer flexible personal & sick days to support your well-being. - Retirement Planning: We offer a 401(k) plan to help you plan for your future. - Learning & Development: We provide an annual education budget and a comprehensive L&D program. - Wellness Support: We reimburse monthly for things like home internet, meals, and wellness memberships/equipment to support your overall health and happiness. - Team Connection: Virtual team-building activities and socials to keep our team connected, because building strong relationships is key to success. Please note that the role compensation details below reflect the base salary only and do not include any equity or benefits. This represents the salary range that Affinity believes, in good faith, at the time of this posting, that it will pay for the posted job. A reasonable estimate of the current range is $191,520 to $277,200 USD. Within the range, individual pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.  About Affinity With more than 3,000 customers worldwide and backed by some of Silicon Valley's best firms, Affinity has raised $120M to empower dealmakers to find, manage, and close more deals. How? Our Relationship Intelligence platform uses the wealth of data exhaust from trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers to deliver automated relationship insights that drive over 450,000 deals every month. We are are proud to have received Inc. and Fortune Best Workplaces awards as well as to be Great Places to Work certified for the last 5 years running. Join us on our mission to make it possible for anyone to cultivate and fully harness their network to succeed. We use E-Verify Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.