Title: Bilingual Haitian Creole Customer Service Representative (Remote - New York, NY) Location: New York United States Working time Full-time Job Description: Description & Requirements Maximus is currently hiring for Bilingual Haitian Creole Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in New York, NY with opportunity to work remotely after successful completion of the 10 days onsite. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - Competitive Compensation - Quarterly bonuses based on performance included! - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. - Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. - Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Perform other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Must be able to speak, read and translate in Haitian Creole and English fluently. - Residency within 100 miles of New York, NY. - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. Home Office Requirements - Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #NYSOHPriority #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary $ 20.50 Maximum Salary $ 20.50

Title: Member Outreach Specialist (Bilingual - Spanish) Location: Remote US Full time Job Description: A bit about this role: At Devoted Health, healthcare equality is at the center of our mission. As a Bilingual Member Outreach Specialist, for our Devoted to Me (D2Me) programs, you are the voice of our brand and a trusted advocate for our Spanish-speaking community; you are the primary link to our members. Through inbound and outbound calls, you’ll listen to their unique needs and recommend tailored solutions from Devoted’s full suite of services You will act as a bridge, helping members navigate a complex healthcare system to ensure they receive the life-saving care they deserve. This isn't just about making calls; it’s about using your gift of language to build "confianza" (trust) and ensure no member of our family is left behind. Work Schedule: - Remote-USA: This is a 100% remote position. - Hours of Operation: Monday - Friday 8:00 AM - 8:00 PM ET - Schedules Available: Monday - Friday 10:30 AM - 7:00 PM ET OR 11:30 AM - 8:00 PM ET - Training: 4 weeks of comprehensive, paid virtual training to set you up for success. Why you’ll love it here: - Meaningful Impact: You will directly improve health outcomes for the Hispanic/Latino community. - Inclusive Benefits: $0 monthly premium for health, dental, and vision insurance for you and your family. - Equity & Ownership: Every employee is an owner; you will receive stock options in Devoted Health. - A "People-First" Culture: We treat our members—and our employees—like family. - Competitive Pay: $19.00 - $23.00 per hour (based on geography and experience) plus quarterly performance bonuses. Responsibilities and Impact will include: - Community Advocacy: Conduct high volume of inbound/outbound calls/SMS daily to Spanish and English-speaking members to educate them on vital preventative screenings. - Closing Care Gaps: Use your cultural competency to overcome barriers to care, helping members schedule appointments and navigate their benefits. - Data Integrity: Accurately document member interactions in our systems to ensure seamless care coordination. - Mission-Driven Performance: Meet and exceed outreach goals to ensure our members stay healthy and out of the hospital. Required Skills and Experience: - Customer-Service Background: 1+ years in a high-volume call center, retail, or hospitality environment where you learned to handle challenging conversations with grace. - Bilingual Excellence: Native-level or professional fluency in both Spanish and English in both written and oral communication (must be able to pass a language assessment). - Resilience & Agility: You thrive in high-volume environments and can pivot quickly between tasks and languages. - Technical Proficiency: Comfort navigating multiple computer screens, CRMs, and chat tools (like Slack) simultaneously. - Communication: A warm, empathetic phone presence with the ability to explain complex medical information in simple, culturally relevant terms. Desired Skills and Experience: - Experience in Healthcare: Previous experience with Medicare, Medicaid, or health insurance is a plus. - Remote Readiness: Previous experience working successfully in a remote environment. #LI-Remote Salary Range: $19-23 per hour The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our Total Rewards package includes: - Employer sponsored health, dental and vision plan with low or no premium - Generous paid time off - $100 monthly mobile or internet stipend - Stock options for all employees - Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles - Parental leave program - 401K program - And more.... *Our total rewards package is for full time employees only. Intern and Contract positions are not eligible. Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission! Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business. As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Role Description This position carries out the day-to-day activities of a physician referral service, including: - Referring incoming calls to appropriate physicians or clinics. - Notifying physicians when their patient has been admitted to the hospital. - Monitoring and updating multiple databases. This position is not responsible for providing patient care. Responsibilities - Facilitates access for patients, physicians, employees, and Outreach and Network Development to the system. - Answers inbound calls and refers callers to a specific physician or clinic based on the caller's stated medical issue(s). - Logs inbound calls and prepares quarterly reports that summarize referrals to specific physicians and clinics. - Generates daily reports that identify patients who were admitted the prior day. - Notifies the patient's physician (either internal or external to the organization) that their patient was admitted to the system and provides or helps gain access to pertinent medical information. - Takes ownership of solving problems or issues of importance to patients, physicians, and support staff. - Works to identify and notify patient physicians when little information is provided about the specific physician. - Maintains and updates several databases with accurate physician contact and demographic information, such as specialty areas, credentials, gender, and language(s) spoken in order to expedite referral services. - Assists other departments with collecting and entering doctor satisfaction surveys. - Based on call, initiates the process of receiving the patient into the system by creating a referral shell to send to the appropriate outpatient clinic for request for medical care. Qualifications - Two (2) years of experience in health care, or the equivalency. - Experience scheduling patient appointments and navigating patient electronic medical records. Requirements - Extensive knowledge of medical terminology and experience in a healthcare environment. - Bilingual. - Working experience in an outpatient clinic and/or in large complex medical center(s). - Experience in a health care financial setting. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation: - This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. - This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements - Listening - Sitting - Speaking

Provide evidence-based behavioral health interventions, screen and diagnose mental health disorders, collaborate with primary care providers, and track patient progress to enhance treatment outcomes in a multidisciplinary care environment.