• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Contribute to, and participate in, group meetings with clients and stakeholders • Apply project management rigor/processes to address issues as and when they arise

• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Contribute to, and participate in, group meetings with clients and stakeholders • Apply project management rigor/processes to address issues as and when they arise

• Serve as the day-to-day client contact for your book of business • Own proactive communication: campaign updates, performance flags, renewal conversations • Translate client feedback into clear internal briefs • Maintain fast response times as we scale • Write creative briefs that minimize revision cycles • Build and refine intake processes that surface client requirements early • Track campaign timelines and flag delays before they become client-facing problems • Coordinate internal review workflows across creative and distribution teams • Build relationships with manual distribution pages: identify partners, negotiate CPMs, manage a lightweight CRM • Develop a UGC creator network across verticals and run Vyro-branded campaigns • Contribute strategic perspective to pitch meetings beyond standard service offerings

• Support Operations Leadership in 360 day-to-day operations and project management • Responsible for oversight + implementation of operations related initiatives (both internal and cross functional) • Serve as liaison between ops. dept. and external partners when needed, reporting back any necessary information to leadership team • Lead and manage direct reports, providing guidance, coaching, and support to ensure alignment with operational objectives and foster a culture of excellence • Review + improve all internal processes and communicate SOPs to all stakeholders on a quarterly basis • Proactively identify and mitigate operational risks with corrective action plans while working under strict deadlines • Oversees and reports weekly, monthly, quarterly, and annual metrics. • Own carrier network performance, including monitoring service levels, cost, delivery SLAs, exception management, and supporting carrier optimization initiatives in partnership with 3PLs and transportation providers • Support retail operations and fulfillment execution, including a strong understanding of EDI process flows (e.g., PO receipt, ASN creation, invoicing), and partner cross functionally to ensure accurate inventory flow, compliant order processing, and service level alignment across wholesale and retail channels • Drive analytics and insights across operations, leveraging data to inform decision making and continuous improvement initiatives