• Oversee the "birds-eye view" of the School Organization Dashboard, evolving a scalable information architecture as new features are introduced. • Tackle foundational challenges like reimagining Role-Based Access Control (RBAC) and strengthening app governance and compliance frameworks. • Primary owner of the design system, ensuring its maintenance and evolution in close partnership with Engineering. • Lead in remediating accessibility issues to ensure inclusivity for all administrators. • Work collaboratively with a dedicated team to ensure design consistency across the platform. • Maintain high craft standards while scaling the design system. • Explore value-add AI solutions to evolve the School Organization Dashboard.

• Articular diferentes interfaces, fluxos e jornadas para produtos digitais • Planejar, conduzir e analisar pesquisas quantitativas e qualitativas (survey, testes de usabilidade moderado e não moderado, entrevistas em profundidade, etc.). • Identificar as dores e necessidades dos usuários, transformando-as em insights acionáveis para o desenvolvimento do produto. • Analisar dados e métricas, buscando oportunidades de melhoria contínua e otimização da experiência do usuário. • Criar experiências aplicando os pilares metodológicos do design, como: Heurísticas e usabilidade, arquitetura da informação, hierarquia visual, melhores práticas e diretrizes de acessibilidade (WCAG), pesquisas (quantitativas e qualitativas), iteração orientada a métricas • Colaborar com as equipes de desenvolvimento, produto e negócio para garantir a implementação bem-sucedida das soluções de design. • Comunicar as decisões de design de forma clara e concisa, defendendo a visão do usuário e o valor do design. • Influenciar os objetivos de negócio, demonstrando como o design pode contribuir para o alcance das metas da organização. • Conduzir workshops e outros processos de cocriação, promovendo o design como articulador das estratégias da empresa e canal. • Realizar a conexão entre necessidades de negócio e do usuário para ser tecnicamente aplicável.

• Take full ownership of UX, design quality, and user journeys across the product. • Turn UX into a measurable growth lever — directly improving activation, retention, and conversion. • Work closely with Product and Growth to design and optimize funnels, onboarding, paywalls, and retention loops. • Audit and continuously improve the end-to-end user journey — from acquisition through long-term retention. • Analyze product analytics independently — Mixpanel funnels, cohort analysis, retention curves, drop-off patterns. • Connect UX decisions directly to business metrics — activation rate, retention curves, LTV, conversion. • Define hypotheses, experiments, and success metrics for every UX initiative. • Use session recordings (Clarity, FullStory, Hotjar), heatmaps, and behavioral data to identify friction points. • Proactively request and define new analytics instrumentation and reporting needs with the data team. • Validate UX changes through A/B testing (GrowthBook or similar) — hypothesis, implementation, result analysis. • Define, enforce, and evolve a clear, scalable design system (implemented directly in frontend, not Figma-first). • Lead and direct designers and frontend engineers involved in UI/UX work — set the definition of done. • Set the visual and interaction quality bar across the product. • Establish a structured research practice — define priorities, run interviews, surveys, and usability tests. • Translate raw research into prioritized, actionable product decisions. • Direct and level up the existing UX researcher on the team — provide structure, frameworks, and clear priorities.

Role Description Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have. - Play an active role in the delivery and design of technology projects, developing and evolving digital products and services within complex ecosystems. - Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, prototypes at multiple fidelity levels, and design systems. - Contribute to the evolution of Design Platforms and Design Systems, connecting design decisions to product and engineering strategy. - Work in close collaboration with engineering teams, understanding technical trade-offs and operating comfortably in agile delivery contexts. - Lead discovery and research activities, translating findings into concrete product and platform-level decisions — not just research outputs. - Facilitate workshops and develop design strategies that connect user insights to business and product direction. - Balance client and Thoughtworker expectations by clearly communicating experience design deliverables and managing scope and risk. - Support less-experienced designers and contribute to the broader design community at Thoughtworks. Qualifications - Demonstrated hands-on experience across the full design cycle: discovery, prototyping, and delivery — not just one phase. - Prototyping at multiple fidelity levels is a core part of your practice, not an occasional activity. - Experience contributing to or working with Design Systems or Design Platforms in a product context. - Comfortable leading and advising research activities, employing methods such as contextual inquiry, moderated interviews, usability testing, and experiments. - Ability to connect research insights to product decisions and clearly articulate the why behind your design choices. - Systemic thinking: you can reason about how design decisions scale across teams, products, or journeys. - Advanced English and Spanish are required (both non-negotiable given the client and team context). - Collaborative, practical approach to design and thrive in cross-functional teams alongside product managers and engineers. - Strong communicator who can present findings and design rationale to both technical and non-technical stakeholders. - Understanding of stakeholder management and ability to build trust with clients throughout a project. - A passion for contributing to the experience design community at Thoughtworks. - Portfolio link showcasing expertise in Digital products - Web and Mobile is preferred. Requirements - Enterprise / SaaS Experience in your field is essential. - If you have most but not all of the skills we ask for, don’t worry! You don't have to check all the boxes. Feel free to apply! Benefits - Enjoy a flexible benefits budget (restaurants/public transport/nursery/health insurance). - Keep growing thanks to Learning budget. - Enjoy 2 extra days off per year for learning. - Take care of your mental well-being thanks to our budget. - Get a work from home budget. - Team outing budget. - Business trips will be stress-free thanks to travel insurance. - Enjoy working in an international, diverse and inclusive environment.