Role Description We are seeking highly motivated and customer-centric individuals to join our dynamic Business Banking team as Business Success Specialists. You will be responsible for the overall experience of our most complex businesses and represent Monzo by working with teams across the bank to create smooth experiences that build trust and confidence in our Business Banking product and support. - Being the voice of Monzo Business for our most complex businesses to build trust and confidence in our product and service. - Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations. - Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services. - Supporting businesses through their onboarding and key business growth milestones, staying aligned every step of the way as their business evolves. - Actively engaging in value-led conversations to uncover unmet needs or pain points, guiding businesses to relevant Monzo features or services that support their growth and operational efficiency. - Spotting trends and emerging needs across business accounts, proactively surfacing opportunities to improve the customer journey or introduce helpful features that align with their evolving goals. - Being a subject matter expert in managing complex and tricky customer problems to deliver effortless customer service and serve as an escalation point for related queries and tasks associated with our most complex businesses. - Having full accountability to work across teams in Operations and Product to solve problems for our most complex businesses, proactively identifying and mitigating risks that could impact their experience or retention. - Taking ownership for the development, maintenance, and improvement of knowledge management resources and sharing learnings across the team. Qualifications - A brilliant communicator who can explain things clearly and simply. - A customer champion who loves diving into problems and figuring out the best way to make things right. - Skilled in identifying where existing processes and saved responses will not meet the right customer outcome. - Exceptional commercial acumen and strategic foresight, capable of anticipating complex business needs. - Confident in sharing feedback internally about customer experiences, processes, and product limitations. - Self-motivated and capable of holding yourself accountable to a high standard of performance. - Able to work independently and take personal responsibility for prioritizing your work. - Able to communicate clearly with stakeholders and manage expectations. - Able to share knowledge to enhance the skills of the teams around you. - Flexible and understanding that the role may change based on customer and business needs. Requirements - Experience in customer service or a related field. - Ability to handle complex customer queries and provide exceptional support. - Strong problem-solving skills and ability to adapt processes as needed. - Experience in a business banking environment is a plus. Benefits - Salary: £28,100 - £35,525 + Incentive Awards tied to your performance. - Guaranteed time off on your birthday if it falls on a scheduled workday. - Flexible working hours and remote work options within the UK. - £1,000 learning budget each year for books, training courses, and conferences. - Support for your work-from-home setup, including Macbooks for all employees. - Additional benefits available.

• Prospect and grow the firm's client portfolio (SMEs / mid-market companies prioritized) across France • Manage your sales pipeline autonomously, at your own pace, from target identification to handing over qualified leads to the Recruiter • Generate 1 to 6 qualified leads per month, depending on the time dedicated to this activity • Achieve, as an independent contractor, a monthly revenue of €2,000 to €12,000 depending on the number of successful hires • Share weekly commercial activity reports with the Recruiter

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    We are seeking a self-motivated, smart, and outgoing professional to serve as a Business Development Executive to personal injury law firms. The right candidate will be responsible for growing and fostering attorney relationships by sharing the benefits of our technology, and the value of working with our company. The Business Development Executive will provide law firms with training, updates on new services and features, and maintaining current and future law firm relationships. This is a remote position, based in the Boston/Greater Boston area,and is responsible for managing relationships throughout the nearby states. Travel is required. Candidates must currently reside in the Boston area.  Responsibilities:                   - Develops and builds relationships with attorneys and law firms - Reaches out to attorneys and sets schedule of weekly meetings - Develops new relationships with attorneys and law firms, and fosters existing attorney relationships to grow the business - Engages in ongoing dialogue with attorneys to keep MoveDocs top-of-mind to encourage use of our technology - Travels throughout the state of Missouri and meets with attorneys to build strong relationships - Responsible for all attorney contact including follow up, answering questions and training on MoveDocs technology - Assists and schedules plaintiffs for services as requested by attorney clients - Develop and strengthen relationships with attorneys, case managers, paralegals, and law firms across the assigned Region - Promote and grow usage of the MoveDocs platform for medical scheduling and case workflow solutions - Generate and expand pre-settlement funding opportunities through Oasis Financial - Schedule and conduct weekly in-person and virtual meetings with law firms - Prospect and establish new law firm relationships while deepening existing partnerships - Maintain ongoing communication to keep Libra Solutions top-of-mind - Travel throughout the Region to meet clients and build strong relationships - Train firms on platform functionality, attorney portal tools, and funding solutions - Assist with attorney requests, service coordination, and follow-up needs - Maintain accurate activity notes, pipeline updates, and account plans in CRM systems - Collaborate internally with operations, underwriting, provider relations, and leadership teams

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.     Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.    We are seeking a self-motivated, smart, and outgoing professional to serve as a Business Development Executive to personal injury law firms. The right candidate will be responsible for growing and fostering attorney relationships by sharing the benefits of our technology, and the value of working with our company. The Business Development Executive will provide law firms with training, updates on new services and features, and maintaining current and future law firm relationships. This is a remote position, based in the Boston/Greater Boston area,and is responsible for managing relationships throughout the nearby states. Travel is required. Candidates must currently reside in the Boston area.  Responsibilities:                   - Develops and builds relationships with attorneys and law firms - Reaches out to attorneys and sets schedule of weekly meetings - Develops new relationships with attorneys and law firms, and fosters existing attorney relationships to grow the business - Engages in ongoing dialogue with attorneys to keep MoveDocs top-of-mind to encourage use of our technology - Travels throughout the state of Missouri and meets with attorneys to build strong relationships - Responsible for all attorney contact including follow up, answering questions and training on MoveDocs technology - Assists and schedules plaintiffs for services as requested by attorney clients - Develop and strengthen relationships with attorneys, case managers, paralegals, and law firms across the assigned Region - Promote and grow usage of the MoveDocs platform for medical scheduling and case workflow solutions - Generate and expand pre-settlement funding opportunities through Oasis Financial - Schedule and conduct weekly in-person and virtual meetings with law firms - Prospect and establish new law firm relationships while deepening existing partnerships - Maintain ongoing communication to keep Libra Solutions top-of-mind - Travel throughout the Region to meet clients and build strong relationships - Train firms on platform functionality, attorney portal tools, and funding solutions - Assist with attorney requests, service coordination, and follow-up needs - Maintain accurate activity notes, pipeline updates, and account plans in CRM systems - Collaborate internally with operations, underwriting, provider relations, and leadership teams