Care Access is revolutionizing clinical research by bridging the gap between patients, providers, and groundbreaking treatments. Founded with a mission to make clinical trials more
Central Study Coordinator
Location
United States
Posted
22 days ago
Salary
$65K - $75K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Central Study Coordinator
Care Access
Role Description The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to: - Sharing and explaining lab results - Conducting virtual consenting appointments - Pre-screening participants for specific studies This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills. Qualifications - Able to flex as needed in a fast moving, fast paced environment while maintaining the companies' values and mission - Technologically proficient - Demonstrate professionalism in all situations and work effectively with a diverse group of individuals - Understand when issues require escalation - Proficient in research terminology and basic medical terminology - Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C - Strong organization and time management skills - High attention to detail - Effective communication over phone (proper speaking volume, clarity, speech cadence) - Excellent customer service skills - Warm, personable approach in communicating with others both verbally and in writing - Ability to communicate the basics of clinical research related to patient education - Ability to work effectively in a remote environment within minimal supervision - Proper home office set-up including a private space for participant communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router) Requirements - At least 2 years of relevant clinical research experience - Experience working on high volume screening studies - Experience with patient education and retention - Fluency in Spanish is a bonus Benefits - Paid Time Off (PTO) and Company Paid Holidays - 100% Employer paid medical, dental, and vision insurance plan options - Health Savings Account and Flexible Spending Accounts - Bi-weekly HSA employer contribution - Company paid Short-Term Disability and Long-Term Disability - 401(k) Retirement Plan, with Company Match
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