• Você será responsável por realizar o atendimento aos nossos clientes e usuários, promovendo uma excelente experiência em cada situação de contato • Trabalhará em colaboração com as equipes multifuncionais, desempenhando um papel importante na verificação de comportamentos atípicos na utilização do nosso produto • Apoiando em dúvidas e solicitações gerais • Resolução de problemas identificados na usabilidade do produto • Conseguir identificar, analisar e solucionar problemas apresentados • Encaminhamento de problemas complexos para as áreas responsáveis • Análise das ocorrências relacionadas ao serviço • Elaborar e acompanhar estratégias para resolução de problemas para e junto aos clientes e usuários, identificando e solucionando gargalos operacionais • Sugerir e Implementar melhorias de processos no atendimento e correções nos sistemas

Role Description As a Therapy Support Specialist, you will play a crucial role in representing Noctrix. You will work closely with patients and clinicians to provide an exceptional onboarding experience through personalized activation sessions, as well as proactive and reactive remote therapy support via phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture clinical support needs, provide valuable feedback to the marketing, sales, and product development teams, and collaborate with clinicians and functional organizations to define additional training requirements. This position offers the flexibility to work remotely and reports to the leader of Customer Care. - Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support. - Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product. - Capture therapy support needs and provide valuable feedback to the product management and development teams. - Collaborate with clinicians and functional organizations to recommend content for training courses and materials. - Maintain existing relationships with patients, as well as our clinical and business partners. - Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management. Qualifications - High school diploma required. - An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities. - Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding. - Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance. - Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively. - Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product. - Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies. - Strong problem-solving and troubleshooting skills. - Strong sense of ownership and accountability. - Ability to multitask and handle multiple priorities in a complex, challenging environment. - Previous experience in the sleep or neuromodulation industries is considered a plus. - Experience with Salesforce is considered a plus. Requirements - This is a full-time, remote position with the potential for up to 10% travel during the first year. Benefits - Base Pay: $55,000 to $75,000 per year + bonus + stock options.

Role Description Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same. INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected. Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement. You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses. - Build and maintain strong, long-lasting client relationships - Ensure the timely and successful delivery of our solutions according to client needs and objectives - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment - Assist with challenging client requests or issue escalations as needed - Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules. Qualifications - Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales - Strong communication and interpersonal skills - Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment - Empathetic understanding of client needs and the ability to address them effectively - Ability to address challenges and proactively offer solutions Company Description We are an Equal Opportunity Employer. We make hiring decisions based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristic protected under applicable law. We welcome applicants from all backgrounds and believe that diversity of experience, culture, and perspective makes us stronger.

Role Description Unlimited Biking is seeking a detail-oriented and customer-focused Remote Support Services Specialist to join our growing team. In this role, you will provide exceptional support to customers by assisting with reservations, inquiries, and service-related concerns across multiple communication channels. - Respond to customer inquiries via email, phone, and chat in a timely and professional manner - Assist customers with booking, modifying, or canceling reservations - Provide accurate information about bike rentals, tours, pricing, and policies - Troubleshoot and resolve customer issues efficiently while maintaining a positive experience - Collaborate with internal teams to ensure seamless service delivery - Maintain accurate customer records and documentation - Identify opportunities to improve customer satisfaction and operational processes Qualifications - Previous experience in customer service, support, or a related role - Strong written and verbal communication skills - Comfortable using customer support tools, CRM systems, and online platforms - Ability to multitask and manage time effectively in a remote environment - Problem-solving mindset with strong attention to detail - High-speed internet connection and a reliable home workspace Requirements - Experience in the travel, tourism, or hospitality industry (preferred) - Familiarity with reservation systems or booking platforms (preferred) - Bilingual skills are a plus (preferred) Benefits - Competitive hourly pay or salary (based on experience) - Flexible remote work environment - Paid time off and holiday pay (for eligible employees) - Opportunities for growth and advancement - Employee discounts on tours and rentals Work Schedule - Flexible shifts, including weekends and holidays as needed