Sesame

• Support patients and providers by resolving issues with care, clarity, and efficiency • Manage day-to-day operational work using internal tools and workflows • Stay organized and keep things moving, following through on tasks from start to finish • Identify patterns or recurring issues and raise them to your team • Help investigate and resolve problems, both independently and with support • Collaborate with teammates and cross-functional partners to improve the customer experience • Assist Customer Service management and own special projects as needed • Contribute ideas and feedback that help us improve our processes and systems